Rated 4 out of 5 by Jim84 Nice Hotel
I've stayed at this hotel many times. Service is very good. The food quality is good. However, they don't offer as much at the breakfast buffet as they used to. The breakfast buffet used to have more fresh fruit, an omelet station, sausage and bacon. Now, they only offer scrambled eggs and only have either sausage or bacon offered per day. The rooms are well maintained. Nice views of the San Juan Harbor. Nice beaches are only a few minutes away in Carolina or Isla de Verde.
January 30, 2012
Rated 3 out of 5 by Lori34 The hotel was in a great location.
The hotel was located in old San Juan and you could walk or take the free trolley to most places. The pool is very small and they never had any towels. Also people were spilling drinks in the hot tub which was really gross. They shouldn't allow alcohol in the hot tub.
April 2, 2014
Rated 5 out of 5 by MaineVisiter Great location, Outstanding Food and Spectacular Service!
Absolutely best hotel to stay in if you are going to San Juan. Located in Old San Juan it is the only name-brand chain there. Hotel was clean, employees were friendly, room was perfect and the casino was nice. We ate in both the dining room and the Chicago Burger restaurant located in the hotel. Food was great in both.
March 24, 2014
Rated 2 out of 5 by Traveler1234 Disappointed this hotel is part of the Sheraton brand
Immediately upon walking into the room it smelled of mold and was very damp. The location was great but that is about the only good thing that could be said. The room was not cleaned until after 5 PM each day and I had to ask for more towels because room service insisted on only leaving one each time. The Internet was out for over 24 hours while we were guests. It worked intermittently the remainder of the time. I am shocked this hotel is part of the Sheraton brand.
March 29, 2012
Rated 3 out of 5 by Amy48 A little disappointed...
Check in was to be at 3 and room not ready until 5pm, the screws to the dead locks kept falling out, the panels were broken on the window/door, and the swimming pool is small. Not enough area to sunbathe. The closest beach is 25 minutes away and we were told that a shuttle would transport to and from the airport...not true. We were disappointed.
March 16, 2014
Rated 5 out of 5 by Tony2011 Great location
I stayed at this hotel several times when I get to San Juan. The location is great if you want to be in the Old San Juan area, which I belive is better than staying at the Condado or Isla Verde. just walk out of the hotel and you are in front of the port and go up the hill and you are in Old San Juan with the many restaurants and shops. I highly recommend AireNumo restaurant located at 102 Calle Luna, great food, great service and very friendly owner.
April 13, 2013
Rated 4 out of 5 by Garciale1209 Sheraton San Juan
The hotel is very well located in central old San juan. Close to restaurants and places to visit.
The hotel in general condition is good, the hotel feels safe and there is a lot of security around.
My only complaint will be the bed wich in my opinion was too soft. But also concave, seems to me that need a new matress.
The breakfast buffet food is ok. QUality ok but a little overpriced considering there are a lot of options around the hotel.
December 17, 2012
Rated 3 out of 5 by Larry787 Nice hotel/Nice location
Great location and nice hotel overall. There is really not much special about the hotel other than its location in Old San Juan. Staff is friendly, check in was easy and fast, room was very clean. However, elevators take time to arrive and need a cleaning. Main entrance is unmarked off the Main Street an difficult to locate. No electricity on the second day (staff stated it was city wide but everywhere else we went had electricity).
July 6, 2013
Rated 5 out of 5 by rachel1123 Wonderful Stay
We had a wonderful stay - the staff was awesome. We must have been upgraded and the room was beautiful. Thank you for making our last night in San Juan comfortable and memorable.
March 24, 2014
Rated 5 out of 5 by Sfruth This the THE hotel to stay at
This was our first visit to Puerto Rico, and not having a lot of traveling experience, we were so warmly greeted and felt welcomed, esp by Luis D right at the door !!! He and the hard working bellman were always there to answer questions and direct us in the right direction!
March 9, 2014
Rated 4 out of 5 by kevint We enjoyed our stay.
Good location. Walking distance to everything in Old San Juan.
I was hoping to save a bit and self-park, but we spent the extra $5/ day to Valet as parking lots can get full and streets can get crowded. If I didn't have extended family with me, I would've parked a few blocks away in a super cheap lot.
We got lucky with a room facing the cruise ships (probably the best view from this hotel). Our friend's room had a view of a parking garage.
Pool was a bit small, but we didn't choose this hotel to swim.
The hot tub water was a greenish-brown color, but we didn't tell anyone about it for them to correct it.
One morning we were woken by sounds of intermittent banging. Not sure where they were coming from (stairway or room above). It lasted about 10 minutes.
The hotel staff was great at suggesting places to eat.
I would go back to this hotel.
March 31, 2013
Rated 4 out of 5 by Dexter Not too shabby
The location of the hotel was great. The staff was friendly and helpful. The Casino was a little dated. The main restaurant in the hotel was closed on Monday which we didn't realize till we went down for dinner, then had to come up with a last minute change which took a little time. The bathroom had, had the caulking with mold on it just caulked over instead of being stripped of and done new.
March 1, 2013
Rated 5 out of 5 by EmilyK23 Great location, wonderful stay
We enjoyed our stay very much. The location in Old San Juan made it perfect for sight seeing and easy access to the pier for a cruise. The staff was helpful and the facilities were very nice. I would definitely stay there again.
March 8, 2014
Rated 5 out of 5 by Pucks Relaxing Getaway
We came to Old San Juan to escape the winter for a few days. While we had been here before, we had never stayed in the Old San Juan Section. It was delightful and the hotel exceeded all of our expectations.
March 11, 2014
Rated 5 out of 5 by LoveOldSanJuan Great Staff
The bellmen are superb. So are the front desk staff. Fred, Pedro, Angel and Joseph are super. Others (names?) are also most helpful especially with using PC for airline boarding passes. We keep coming back because of the great staff.
March 5, 2014
Rated 4 out of 5 by MGW73 No SPG recognition
I call your reservation number and they told me they have rooms available. When I get there is only one room available and wasn't what I expected from SPG Members, thank you
March 12, 2014
Rated 5 out of 5 by Betty04 Great Hotel
This hotel was great. My husband and I
travel the world extensively and were so impressed with the customer service - from checking in with Sibelia -her smile and cheerfulness- to checking out with
Marco-his helpfulness and friendly attitude, which means so much to us. The
hotel was very close to everything and very clean! Highly recommend this hotel!!
September 10, 2013
Rated 5 out of 5 by tati51 great location
first time staying in old san juan and it was an excellent choice - the hotel is located near the docks where cruise ships arrive - you can take the ferry to catano for the barcardi visit - you can pick up the trolley a block over - the hotel has two great restaurants but there is an abundance of restaurants throughout to satisfy everyone's taste -
October 5, 2012
Rated 4 out of 5 by LauraMT Helpful staff
This hotel had an extremely helpful concierge staff. They printed out maps and directions for any place we were looking to go and gave great advice on what to see.
The only complaint I have about my stay there was that my room was not cleaned on the 2nd of 4 days that I was there. Two towels were dropped off in the room but nothing else was done and I did not have the "do not disturb" sign on the door. When I called the front desk that night, I was told the supervisor would get in touch with me but no one ever called back. I mentioned this on check-out and was given SPG points to compensate for the incident.
May 4, 2014
Rated 2 out of 5 by JCM2 Two awful nights
I spent two awful nights in room #900 in the Sheraton Old San Juan. The walls are paper thin and every sound echoed making sleep next to impossible.
1) Young adults up amd down halls slamming doors
2) Music in the Gym blaring all night
3) Elevator dinging due to be held open by quests
4) Towel cart from pool clanking on the ceramic floor tiles
August 7, 2013
Rated 2 out of 5 by mellowman4 Dissapointed and Kudos
Pool was closed during my stay, price to high considering part of the reason staying at this hotel was because of the pool. Valet parking needs improvement, second time staying at this hotel in 2 months, and valet is very slow. Restaurant manager was friendly, allowed us to come in to hotel 15 minutes before it opened, food was amazing.
December 17, 2012
Rated 5 out of 5 by kassy12 Incredible Staff
Our stay at the Sheraton Old San Juan was wonderful. The staff at this property are fantastic. Every team member went above and beyond my expectations and made our stay perfect.
February 19, 2014
Rated 5 out of 5 by DANCER952 EXCELLENT AND FRIENDLY STAFF
YOUR STAFF EXCEEDED MY EXPECTATIONS AND IF THERE WERE ANY PROBLEMS OR QUESTIONS, PROMPTLY ADDRESSED THEM. THE STAFF ADDRESSED ME BY NAME AND IT MADE ME FEEL VERY SPECIAL. I WANT TO THANK YOU FOR THE BEST BED I HAVE EVER EXPERIENCED IN A HOTEL STAY. IT WAS ACTUALLY ACROSS THE STREET FROM CRUISE TERMINAL - EXCELLENT.
August 9, 2012
Rated 1 out of 5 by Cswchef Great Location
Great location but a very old hotel that is slowly falling apart. Front desk checked us in early which was much appreciated. The room was quite used. Smelled of old. Not modern at all. Next time I will book at the Convention Center Sheraton-much newer.
January 17, 2014
Rated 4 out of 5 by AndrewBrooklyn Cool Sharaton
+ location (Old San Juan)
+ SPG recognition
+ friendly staff (generally Puerto Ricans are extremely friendly)
+ bed (comfy)
+ gym (surprisingly well equipped)
+ valet parking (fast service)
- breakfast (not as good, not fresh fruits)
- slow elevators
December 25, 2013
Rated 5 out of 5 by Densmore The Best of Old San Juan
We have stayed at the Sheraton Old San Juan many times. We like being in that part of the city before our cruise. It has been like we are coming home. It is really enjoyable.
February 5, 2014
Rated 5 out of 5 by Nedpan Great Hotel, Exellent Staff!!!
We had a great time, the staff was great, the concierge Antonio was fabulous, front desk courteous and knowledgeable.
All and All great experience.
February 10, 2014
Rated 5 out of 5 by Jerimiah Great location
Greta location if you are not a beach person which I am not. Within walking distance of all of Old San Juan. Free trolley stops in front of hotel so you can get anywhere in old San Juan. Room was clean and nice. Staff was very helpful and courteous.
November 17, 2013
Rated 2 out of 5 by dontdoit not pleased
was treated differently..check in was selective and delayed also wasn't greeted the same as other guests & wasn't made aware of the hotel amenities...overheard about computer, pool, spa, etc from greeting of guests who checked in after
August 11, 2012
Rated 5 out of 5 by 1Unhappy1 great stay at Sheraton Old San Juan
great location to experience Old San Juan area
February 11, 2014