Sheraton Old San Juan Hotel & Casino

  • 100 Brumbaugh Street
  • San Juan,
  • Puerto Rico
  • 00901
  • United States
  • Map

Rooms & Rates

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Age Requirement Policy

Guests must be 21 years or older to check in.

Rated 3.8 out of 5 by 258 reviewers.
Rated 5 out of 5 by Perfect Location This hotel is in an excellent location, with magnificent views of the Old San Juan harbor area. It's proximity to the historical sites of Old San Juan put them all within walking distance ... a real gem. February 5, 2013
Rated 5 out of 5 by Excellent Stay Location was excellent, walking distance to everything in Old San Juan. Restaurants in the area are great. Facility was very nice and well maintained and the staff was great. Will definitely return. December 14, 2012
Rated 3 out of 5 by honeymoon reviews The Sheraton was not what we thought it was once we arrived. The rooms are old fashion & location already had construction work going on. It just wasn't what we saw on web-site, needs to upgrade!! September 4, 2012
Rated 4 out of 5 by Awesome location Overall, I was quite satisfied with the Sheraton Old San Juan. Location was ideal being right in the area with many restaurants, shops, and sites. Though we didn't gamble, there is the casino right there as well. Taxis from the airport were at least set price but you need to pay in cash, and the dock where the ferries (and cruise ships) were right across the street. You can take ferry to other side of bay. Within the city, walking is ideal though for some people, perhaps the roads may be steep to get to the north end, yet there is also a trolley bus that goes around the city as well for free though who knows the trolley schedule and walking is so much easier. Staff were incredibly friendly and even held our luggage after check-out so we could tour the city before we departed this town and gave great advice on using public transportation when asked about options. I was there for meetings that were being held at this Sheraton which was ideal. The only issue is their magnetic card which on several occasions did not work for our room. For the two-night stay, we had to go down and get a key reset three times, in addition my husband had to call them from the fitness room since he couldn't get back into the room after working out which they sent someone up, but without a key because they needed ID which of course is great security precaution yet was inside the room. However, everything else, the room, pool which is on the 9th floor outdoors with gorgeous view of the bay, fitness center, location, thank goodness internet service were excellent and again the staff were very friendly. Apparently all hotels in Puerto Rico have additional surcharge fees in addition to all the taxes on top of your rate so just be aware of it since they add up tremendously. Yet, this hotel definitely meets the Sheraton standards and if I didn't know better, they must somehow arrange for the beautiful weather!! March 23, 2014
Rated 5 out of 5 by Excellent location for a 3 days weekend We escaped the cold NYC weather and found warmth and comfort at the Sheraton Old San Juan. Excellent waterfront location, middle of shops and restaurants. What more can we ask for? January 29, 2013
Rated 5 out of 5 by Great Locatoin I have been coming to this hotel for many years and I just love the location, the staff treats me like family and I do love the renovations. Looking forward to my next vist December 26, 2012
Rated 5 out of 5 by Wonderful! We had two suites while staying here. They were gorgeous and worth the extra money we paid. The staff was very helpful and friendly. They went out of their way to help us. May 15, 2013
Rated 4 out of 5 by Location Liked location of Hotel in Old San Juan. Staff was very friendly. Loved our room, but sofa and chairs were uncomfortable to sit in. Room was large. Would stay again December 9, 2012
Rated 5 out of 5 by GREAT LOCATION FOR PRE-POST CRUISE STAY GREAT LOCATION , WALKING DISTANCE TO ALL THE OLD SAN JUAN ATTRACTIONS. THIS HOTEL OFFERS IT ALL ! VERY PLEASED , WE WILL BE BACK !! ROOF TOP POOL AREA WAS AWESOME August 2, 2012
Rated 5 out of 5 by Great hotel! We stayed there just one night before flying out to Vieques. Location was great, staff professional and helpful. The room was very clean and neat. Fun area! May 31, 2013
Rated 4 out of 5 by VP - DHL Solution and Innovation The carpets need to be cleaned or changed. Even though everything is clean the stains on the carpets give it an unclean look. November 13, 2013
Rated 5 out of 5 by Great Old San Juan Hotel Great hotel & location. This is the only place we stay while in San Juan. January 1, 2014
Rated 4 out of 5 by Overnight stay Stayed for one night after a cruise. The hotel has a great location and exceptional roof top pool. Great views of the ships and port! November 26, 2012
Rated 4 out of 5 by Outstanding Customer Service The staff was outstanding, friendly, accomodating and very professional. Room was nice, clean and great view of the harbor and fort. August 13, 2012
Rated 4 out of 5 by Good trip The Hotel is located in a very good place in Old San Juan, It has an excellent view and you can feel all the Puerto Rico history. December 26, 2012
Rated 4 out of 5 by staff The hotel staff, from door men, front desk, concierge, maids in particular, restaurant wait staff, etc. were top notch. February 19, 2013
Rated 5 out of 5 by Great Hotel The hotel was great and the staff was very friendly. The restaurants were very nice and I enjoyed the food very much. February 17, 2013
Rated 4 out of 5 by Jesenia was helpful It was a nice hotel in a nice location. Jesenia was very helpful. The pool and gym were okay. The casino was fine. July 26, 2012
Rated 5 out of 5 by Quick & Easy Stay No problems whatsoever. Staff was friendly. Hotel was clean. It's a small place but warm and friendly. March 6, 2012
Rated 4 out of 5 by Good location The hotel location is in a short walking distance from good restaurants and historic places to visit. August 23, 2012
Rated 4 out of 5 by jmb2 easy walk to pier. nice location due to being in old san juan. staff very friendly October 22, 2013
Rated 2 out of 5 by old sanjuan The lobby and the elevators need much improvements. Long waiting and very crowded small lobby June 14, 2013
Rated 3 out of 5 by Good location Hotel has good location on the Old San Juan Area. Hotel do not have a PKG lot for guest. May 28, 2013
Rated 5 out of 5 by This hotel has excelent location I like the spectacular view of San Juan Bay and enjoy the excellent facilities July 29, 2013
Rated 5 out of 5 by Great location, excellent services Had a nice stay around Christmas of 2012. Staff are friendly and professional. December 29, 2012
Rated 3 out of 5 by Stay Hotel rooms are clean and comfortable. November 20, 2013
Rated 5 out of 5 by A great hotel to stay at when visiting Clean, friendly attentive staff and home away from home rooms. August 24, 2013
Rated 2 out of 5 by Old San Juan Location is awesome, that is the only positive. October 27, 2013
Rated 5 out of 5 by Hotel Everything was Fabulous!!! The Chicago burger spot was Amazing! April 10, 2013
Rated 3 out of 5 by This was okay This is not a bad location and it is close to local attactions. November 21, 2012
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