Rated 3 out of 5 by Dolly Convenient location for visiting Old San Juan
The staff made it very easy to see not just Old San Juan but also other parts of Peurto Rico. Renting a car and being picked up from the hotel by Avis was a breeze!
The restuarant is rather pricey for the area.
January 24, 2012
Rated 4 out of 5 by Kottiusa Stay at this Hotel in San Juan
Fantastic location to stay and be in walking distance to the Old San Juan Historical Sites. The Staff is outstanding including the breakfast buffet they offer.
January 3, 2014
Rated 5 out of 5 by Pirate187 Perfect Location
This hotel is in an excellent location, with magnificent views of the Old San Juan harbor area. It's proximity to the historical sites of Old San Juan put them all within walking distance ... a real gem.
February 5, 2013
Rated 5 out of 5 by Marife Excellent Stay
Location was excellent, walking distance to everything in Old San Juan. Restaurants in the area are great. Facility was very nice and well maintained and the staff was great. Will definitely return.
December 14, 2012
Rated 3 out of 5 by sharin99 honeymoon reviews
The Sheraton was not what we thought it was once we arrived. The rooms are old fashion & location already had construction work going on. It just wasn't what we saw on web-site, needs to upgrade!!
September 4, 2012
Rated 5 out of 5 by MBO1 Excellent location for a 3 days weekend
We escaped the cold NYC weather and found warmth and comfort at the Sheraton Old San Juan. Excellent waterfront location, middle of shops and restaurants. What more can we ask for?
January 29, 2013
Rated 4 out of 5 by Tour5 Awesome location
Overall, I was quite satisfied with the Sheraton Old San Juan. Location was ideal being right in the area with many restaurants, shops, and sites. Though we didn't gamble, there is the casino right there as well. Taxis from the airport were at least set price but you need to pay in cash, and the dock where the ferries (and cruise ships) were right across the street. You can take ferry to other side of bay. Within the city, walking is ideal though for some people, perhaps the roads may be steep to get to the north end, yet there is also a trolley bus that goes around the city as well for free though who knows the trolley schedule and walking is so much easier. Staff were incredibly friendly and even held our luggage after check-out so we could tour the city before we departed this town and gave great advice on using public transportation when asked about options. I was there for meetings that were being held at this Sheraton which was ideal. The only issue is their magnetic card which on several occasions did not work for our room. For the two-night stay, we had to go down and get a key reset three times, in addition my husband had to call them from the fitness room since he couldn't get back into the room after working out which they sent someone up, but without a key because they needed ID which of course is great security precaution yet was inside the room. However, everything else, the room, pool which is on the 9th floor outdoors with gorgeous view of the bay, fitness center, location, thank goodness internet service were excellent and again the staff were very friendly. Apparently all hotels in Puerto Rico have additional surcharge fees in addition to all the taxes on top of your rate so just be aware of it since they add up tremendously. Yet, this hotel definitely meets the Sheraton standards and if I didn't know better, they must somehow arrange for the beautiful weather!!
March 23, 2014
Rated 5 out of 5 by cruisingjanet Great Locatoin
I have been coming to this hotel for many years and I just love the location, the staff treats me like family and I do love the renovations. Looking forward to my next vist
December 26, 2012
Rated 5 out of 5 by susib Wonderful!
We had two suites while staying here. They were gorgeous and worth the extra money we paid. The staff was very helpful and friendly. They went out of their way to help us.
May 15, 2013
Rated 4 out of 5 by Larry45 Location
Liked location of Hotel in Old San Juan. Staff was very friendly. Loved our room, but sofa and chairs were uncomfortable to sit in. Room was large. Would stay again
December 9, 2012
Rated 5 out of 5 by CRUISINGRULES GREAT LOCATION FOR PRE-POST CRUISE STAY
GREAT LOCATION , WALKING DISTANCE TO ALL THE OLD SAN JUAN ATTRACTIONS. THIS HOTEL OFFERS IT ALL ! VERY PLEASED , WE WILL BE BACK !! ROOF TOP POOL AREA WAS AWESOME
August 2, 2012
Rated 5 out of 5 by CVCamp Great hotel!
We stayed there just one night before flying out to Vieques. Location was great, staff professional and helpful. The room was very clean and neat. Fun area!
May 31, 2013
Rated 4 out of 5 by RalphieD VP - DHL Solution and Innovation
The carpets need to be cleaned or changed. Even though everything is clean the stains on the carpets give it an unclean look.
November 13, 2013
Rated 5 out of 5 by Raymond1 Great Old San Juan Hotel
Great hotel & location. This is the only place we stay while in San Juan.
January 1, 2014
Rated 4 out of 5 by CoupleofAnchors Overnight stay
Stayed for one night after a cruise. The hotel has a great location and exceptional roof top pool. Great views of the ships and port!
November 26, 2012
Rated 4 out of 5 by Shar78 Outstanding Customer Service
The staff was outstanding, friendly, accomodating and very professional. Room was nice, clean and great view of the harbor and fort.
August 13, 2012
Rated 4 out of 5 by Steeler Good trip
The Hotel is located in a very good place in Old San Juan, It has an excellent view and you can feel all the Puerto Rico history.
December 26, 2012
Rated 4 out of 5 by Charlie staff
The hotel staff, from door men, front desk, concierge, maids in particular, restaurant wait staff, etc. were top notch.
February 19, 2013
Rated 5 out of 5 by Julie22 Great Hotel
The hotel was great and the staff was very friendly. The restaurants were very nice and I enjoyed the food very much.
February 17, 2013
Rated 4 out of 5 by rarehero Jesenia was helpful
It was a nice hotel in a nice location. Jesenia was very helpful. The pool and gym were okay. The casino was fine.
July 26, 2012
Rated 5 out of 5 by opusmei Quick & Easy Stay
No problems whatsoever. Staff was friendly. Hotel was clean. It's a small place but warm and friendly.
March 6, 2012
Rated 4 out of 5 by Miru Good location
The hotel location is in a short walking distance from good restaurants and historic places to visit.
August 23, 2012
Rated 4 out of 5 by jmb2 jmb2
easy walk to pier. nice location due to being in old san juan. staff very friendly
October 22, 2013
Rated 2 out of 5 by chiefsoto old sanjuan
The lobby and the elevators need much improvements. Long waiting and very crowded small lobby
June 14, 2013
Rated 3 out of 5 by jara21 Good location
Hotel has good location on the Old San Juan Area. Hotel do not have a PKG lot for guest.
May 28, 2013
Rated 5 out of 5 by edgar07 This hotel has excelent location
I like the spectacular view of San Juan Bay and enjoy the excellent facilities
July 29, 2013
Rated 5 out of 5 by Bji2012 Great location, excellent services
Had a nice stay around Christmas of 2012. Staff are friendly and professional.
December 29, 2012
Rated 3 out of 5 by Barb1281 Stay
Hotel rooms are clean and comfortable.
November 20, 2013
Rated 5 out of 5 by Mike65 A great hotel to stay at when visiting
Clean, friendly attentive staff and home away from home rooms.
August 24, 2013
Rated 2 out of 5 by Jeannie13 Old San Juan
Location is awesome, that is the only positive.
October 27, 2013