Rated 5 out of 5 Wonderful Hotel
The rooms were very good, nice and clean. The restaurant fare was high quality.
Personnel were very pleasant and responded quickly to our requests/needs. The one minor "negative" was that there was no DVD player!
October 20, 2014
Rated 5 out of 5 by Tonetone2828 Highly recommended
Staff friendly, location great, no complaints.
October 19, 2014
Rated 1 out of 5 by Sleepy123456 Avoid room 807 like the plaugue
This room is under the free weight area of the GYM which is open 24 hours a day. At 4am guests began working out and dropping very heavy weights on the floor/my ceiling. The hotel (Javier the night supervisor) told me they would close the gym for a few hours so I could sleep. At 5 am I realized he lied as it sounded like boulders were crashing on my head.
They offered to change my room in the middle of the night at this point but I had to be up soon anyway. If you need sleep (like most humans) do not stay here. The management lies and the hotel staff makes very little attempt to remedy bad situations. It's a shame becuase the hotel is really beautiful.
October 25, 2011
Rated 5 out of 5 by Angbrit Great position
The hotel overlooks the water and is on the edge of Old San Juan. You can reach any part of the old town in minutes. There is a trolley bus and a tram type vehicle that takes you around the town for free,just across the road from the hotel. The casino inside the hotel is fun, even if you do not gamble. It's an easy taxi ride to the cruise ports and airport.
A great place to stay
September 24, 2014
Rated 1 out of 5 by BigBill49 HORRIBLE experience!!!!!!!!!!!
Hotel staff had no customer service capabilities!!! My wife and I "reserved" a refiridgerator due to a medical need. None were available at check-in, first come first serve regardless of reservation or medical need!!! It took 36 hours to get one!!! Staff failed to mention that a pile driver would be working outside of our ocean view room at 7 AM. We were left with no towels in the bathroon...it took 1/2 a day to get towels delivered to our room. No one on staff really cared.
I would urge anyone thinking of staying here to rethink. I'm rethinking Sheraton in general, clearly they have lost control of this facilty!!!
January 10, 2012
Rated 3 out of 5 by Floraa Average hotel
Convenient location; Getting taxi from hotel was pretty convenient and quick; Window was too small; room lights were too few and kind of dark; some additional fees when checking in (the second person was even charged for staying), so for future reservations, better find out before booking
October 10, 2014
Rated 3 out of 5 by crazy4travel Recommend mostly due to location
The hotel was fine: well located and clean. It does show its age in terms of decor and fixtures, but well maintained and all the standard features you expect at a Sheraton.
My biggest problem was the lack of passion from the staff. Front desk was not welcoming, just going through their motions. Bellman was standing at his podium needing me to ask him for assistance. Housekeeping only moved the cart when I couldn't fully go by in the hallway.
The upgrade as an SPG Platinum member was very nice in terms of a suite with a view, but no other recognition. Not even a bottle of water offered.
December 9, 2011
Rated 3 out of 5 by vikes no tv
the tv did not work the entire stay, I was told it would be fixed in a minute. When I went to a local sports bar to watch football ,I meet someone who had been staying there 9 weeks due to a govt contract who informed me it is a constant problem.
September 30, 2014