Rated 5 out of 5 by JOSELUIS Excellent Hotel
The Sheraton Old San Juan is a excellent hotel. Nice swimming pool with jacuzzi, the gym and Palio Restaurant are great. The front desk give me a excellent attention. The room services was fast and the food was delicious. I will recommend this hotel to everybody. Also the hotel is pet friendly and the Casino have a lot of slot machines.
July 11, 2012
Rated 4 out of 5 by ConejoTonto Centric and good managed hotel
Even though the hotel is a small building, its location and staff mede my stay really pleasant. The breakfast buffet is fantastic with a superb view to the San Juan bay. Its walking distance to the Old San JUan is an advantage for the walking-lover, bar-hoping person like me. I really enjoy staying in this hotel. Keep on the good work.
October 14, 2013
Rated 5 out of 5 by LadyLandor Best Vacation Ever
My husband and I had to travel visit my ill mother-in-law. We read the reviews and booked at this hotel. The staff treated us like a king and queen. The food is a bit expensive but really delicious. We brought twelve family members to Choices Restaurant and it was amazing. The pool is fabulous. There is also a casino and a decent gym. You cannot beat the views. Very clean, organized and safe. It is a bit way from other places to eat but after traveling out one night, it's best to stay at the hotel. The hotel is very safe and secure. My suggestion is that you get a room with a refrigerator and microwave to save money. Otherwise you can go down in the morning and get their crescent breakfast with coffee. Very close to Old San San Juan. Five Star rating from us. Thank you to your staff and the ladies that cleaned, you are all above and beyond any place we have ever experienced. They never stopped smiling. Thank you for making us feel so welcomed and important. Most of all - helping our family in a time of need. We are so grateful.
July 11, 2014
Rated 4 out of 5 by Beci76 This hotel is in a good area
Housekeepers were chatting too loudly in corridors during the morning.
News channels weren't available in room.
July 25, 2014
Rated 4 out of 5 by Daisy Great location
location is very convenient, front desk staff polite and willing to help, room smells a bit when firstly enter, after air-conditioning, the smell wa gone. Casino in 1st floor lobby, quite old. Only complaint goes to lobby staff, not quite responsive to handle baggage when check in and check out.
April 30, 2013
Rated 4 out of 5 by sam2012 Good Location
Great location in Old San Juan. The staff was friendly and the rooms were clean. The only complaint I have was that my room was under the gym which anytime anyone got on the treadmill you would think the ceiling was going to come down, not pleasant at 0430 am, so don't stay on the 8th floor
July 2, 2012
Rated 2 out of 5 by trigirl Did not meet expectations
The employees of this hotel leave a lot to be desired. I think they have forgotten that they represent the hotel and when they are rude and unhelpful, they make a black mark on the hotel. Taxi service early in the morning is a HUGE problem. The key cards rarely work in the elevators.
March 21, 2013
Rated 5 out of 5 by JimmieJL7 STAY WAS GREAT
This was my second stay at this hotel and again it proved my expections in all areas
staff helpful and friendly, room clean and well maintained,food ok, check out process was fast (express check out) I will indeed stay in this establishment on my next visit, using the special rate.
August 6, 2012
Rated 5 out of 5 by rj2013 This hotel has the greatest staff
A good hotel is always made great by their staff. This was our 4th stay and each time the warmth and friendliness of the staff amazes us. From the housekeeping right up the the hotel manager, these are great people who provide attention to detail and a welcoming atmoshpere.
May 6, 2013
Rated 5 out of 5 by William8132 Great Hotel
Very nice hotel, excellent staff and perfect location in Old San Juan. Javier at the front desk was particularly helpful, lending me an umbrella to run down to the local CVS Pharmacy when it was pouring rain! I would highly recommend this hotel when staying in Old San Juan.
May 11, 2013
Rated 4 out of 5 by MNTraveler81 Hoping the renovations get done quickly!
This hotel was conveniently located. The staff was nice. The rooms, however, are severely outdated, and smell like smoke (even though they are non-smoking). The TV reception isn't the greatest, and the beds do creak a lot. That being said...its probably par for the area.
August 19, 2013
Rated 5 out of 5 by DWilliams Greatest Stay Ever
Right next to cruise pier, perfect location.
August 5, 2014
Rated 3 out of 5 by Lee78 Average
If you need a quick place to stay, this will do. It's clean and close to the cruise docks. However, if you're looking for a vacation hotel you should pass on this one. Tiny pool and pool area. Room service at odd times. Not what you expect for a Starwood island hotel.
January 5, 2013
Rated 4 out of 5 by Rosie41 A Few Shortcomings
I felt that housekeeping left a little to be desired, i.e. plastic liner for ice bucket was not replaced after the initial one was used (for five days). Also, plastic cups were not always replaced as used, washcloths not always replaced, although we never ran out.
February 12, 2014
Rated 4 out of 5 by Luiso1 Great location
In the heart of Old SJ... beautiful. I would go there again but it would be nice if the rates were more affordable. Get ready to pay for parking also but available options are pretty affordable. Location is unbeatable. Beautiful rooms, clean, VIP staff very helpful.
August 14, 2013
Rated 4 out of 5 by fa7002 Good hotel in a great location
We stayed at this hotel prior to boarding a cruise. It was in the perfect location across the street from the port, literally a five minutes walk. We could see our ship from our window.
The hotel is nice, a bit outdated, but was perfect for what we needed.
March 9, 2014
Rated 3 out of 5 by SanJuan2013 Old San Juan Sheraton
Food and Room Service gets an A+ .. the rooms are very average with the feel of a storage room and house keeping service is bad. Front Desk staff is friendly and very nice -- over all service in the hotel that might anticipate a guests needs is very lacking.
February 4, 2013
Rated 5 out of 5 by cathy75 I Like the location
This hotel has the best location to the city, its close to all the shops and many choices of places to eat.
July 21, 2014
Rated 4 out of 5 by Bob248 Somewhat dissappointed
Although the rooms (we had 3) were allright they were all not available by the 3pm check in time dispite a promise from the front desk. We were coming off a cruise and left our bags at the hotel about 10 am and were promised the rooms would be ready by 3pm.
August 24, 2012
Rated 4 out of 5 by SomisKingsman Not great for business meetings
I was with group that was there for a week's worth of meetings, there was a day in particular where the hotel scheduled what appeared to be a Christmas Party on the same floor and the noise level and the loudness of the music were unacceptable.
January 3, 2013
Rated 5 out of 5 Fantastic Hotel
This hotel was a great one! It had fantastic rooms, they were clean and modern looking. The staff was friendly as could be. We weren't able to get into our room as soon as we got off the cruise ship but they called us when our room was ready.
February 14, 2013
Rated 5 out of 5 by DMTC Excellent Service, hotel and location
The staff were amazing. There is a problem in Puerto Rico with some U.S. credit cards and this was troublesome. The staff worked with me but a better alternative would have been an opportunity to pay online where my credit card was accepted.
June 26, 2013
Rated 3 out of 5 by Phases123 Great location & lots of cruise people
Sheraton Old San Juan has an excellent location but is loaded with cruise people. No club lounge is a negative. Friendly personnel is a positive. Overall, a place to stay if you are in town for 1 or 2 days. Not a business hotel atmosphere
February 9, 2014
Rated 5 out of 5 by Cruzer1 Services are Excellent
From the moment we arrived at the door. Service was fantastic. Would like to especially thank Joseph who provided quality information on how to get around Old San Juan and places to eat. With the quality staff there it's a great experience.
May 15, 2013
Rated 4 out of 5 by Eddie170 Great Staff!
I just spent a week at the location. I can't say enough about the staff, al great people. I'd like to pass along kudos to the Valet Roberto M. and Angel the Porter. Friendly, knowledgeable and efficient. Nice accomodations, good location.
September 30, 2013
Rated 4 out of 5 by Darek in Old San Juan
exelent location - in Old Town , taxi from airport for 3 person less then 30 usd. typical American Sheraton this category. Small bathroom,good breakfast. There is no club Sheraton. 500 bonus points plus breakfas for platinum mebrerst.
February 19, 2014
Rated 5 out of 5 by Aidyn Romantic getaway
Love to stay at this hotel. Old San Juan is beautiful and full of history.
July 19, 2014
Rated 4 out of 5 by Jose This hotel was an excellent option for stay
The location made this hotel an excellent option for the travelers to stay. Is close to everything in the Old San Juan and also very close to the Condado Area. A great experience. My wife and I enjoy the 3 days that we spend here.
May 29, 2013
Rated 5 out of 5 by Hanadiverse Great Hotel with amazing staff in a great location !
Love this hotel! This is our second time staying at Sheraton and will definitely be back! The staff is super nice the rooms are clean and spacious and the location is the best in San Juan!
May 29, 2014
Rated 5 out of 5 by JCG0811 AWESOME hotel in Old San Juan
amazing hotel and location, and staff where amazing.. very happy, polite and willing to help in any way they could.. We encountered some of them like Denisse our housekeeper, Matthew at the concierge desk, to all the bell man...
March 9, 2013