Chambres et tarifs

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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.8 out of 5 by 298 reviewers.
Rated 5 out of 5 by Staff made for a wonderful experience Overall, I was very pleased with my stay at Sheraton Old San Juan. The location is excellent for touring Old San Juan, and suite I stayed in was large, clean and comfortable. Of disappointment with the property is the pool. Very small and basic. Additionally, my stay was interrupted by a malfunctioning fire alarm in the middle of the night. This however leads me to the highlight of the property... the staff! They were very amicable and responsive in resolving this issue as well as all other interactions throughout my stay. I sincerely appreciate how they went above and beyond to surprise my nine year old son on his birthday with an amazingly decorated room and wonderful cake. It made for a truly special experience. November 28, 2015
Rated 4 out of 5 by Nice location Best hotel in Old San Juan area. Chicago Burger is tasty. Weekend nights can be crowded. July 29, 2015
Rated 5 out of 5 by Nice Location Stayed here for one night for our stay in San Juan, love the proximity to the old town. The hotel also has some great view to the bay and to the city. Front desk staff is very nice and helpful, there was a taxi driver strike on our day of departure, they informed us way ahead and provided us several options to get to the airport to make sure we have a smooth departure, thank you guys! July 8, 2015
Rated 2 out of 5 by Not upto the SPG mark, does not feel like a Sheraton Not a good hotel if you are staying here for more than one night. May be alright if you are catching a cruise and looking for a short term accommodation in old San Juan. It does not provide a Sheraton experience at all. It is a franchised hotel, and it is so obvious everywhere. No SPG amenities. Pool is a joke but casino is okay. The onsite café is the only nice thing about it that serves best coffee/latte. There are good food options, bars and tourist spots near by like Paseo De La Pricessa, the fort and a CVS store within 2 mins. walk. The area is safe and lively, and you can also catch a 50 cents ferry to go to Catania across the bay to the Bacardy factory. Hotel experience itself is a big compromise. We decided to stay throughout 4th of July weekend for 4 nights and regretted the choice we made. If you are catching a cruise then it is the best hotel. Good luck on getting a free elevator when it is near a cruise onboarding time. One positive things though, the Concierge desk people (Karla and other two staff members) are quite good and you can comfortably book your excursions and plan the activities. We dealt with three people at different time on this desk and they were all very nice. July 6, 2015
Rated 5 out of 5 by excellent Comfortable beds and rooms, excellent ubications, nice staff June 16, 2015
Rated 1 out of 5 by This hotel was awfull During my stay I felt discriminated was put in a on bed room when I had asked for a 2 bed room. My son had to sleep on the floor because no arrangements were maid to get a couch. Very bad. June 14, 2015
Rated 5 out of 5 by This hotel has a great restaurant The 2nd floor restaurant with the terrace has excellent food at all times (breakfast, lunch, and dinner) and friendly as well as efficient service. Also conveniently located next to old San Juan. June 4, 2015
Rated 5 out of 5 by The Best in the Market - Awesome Stay Outstanding service ! From customer service to Casino staff, excellent in service . Mr Cesar Collazo really goes out his way to accommodate every service. I will always stay in this hotel. house keeping does a great job in keeping the room fresh and clear! April 19, 2015
  • 2015-11-30 T08:14:49.730-06:00
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