Rated 5 out of 5 by Angbrit Great position
The hotel overlooks the water and is on the edge of Old San Juan. You can reach any part of the old town in minutes. There is a trolley bus and a tram type vehicle that takes you around the town for free,just across the road from the hotel. The casino inside the hotel is fun, even if you do not gamble. It's an easy taxi ride to the cruise ports and airport.
A great place to stay
September 24, 2014
Rated 1 out of 5 by Sleepy123456 Avoid room 807 like the plaugue
This room is under the free weight area of the GYM which is open 24 hours a day. At 4am guests began working out and dropping very heavy weights on the floor/my ceiling. The hotel (Javier the night supervisor) told me they would close the gym for a few hours so I could sleep. At 5 am I realized he lied as it sounded like boulders were crashing on my head.
They offered to change my room in the middle of the night at this point but I had to be up soon anyway. If you need sleep (like most humans) do not stay here. The management lies and the hotel staff makes very little attempt to remedy bad situations. It's a shame becuase the hotel is really beautiful.
October 25, 2011
Rated 1 out of 5 by BigBill49 HORRIBLE experience!!!!!!!!!!!
Hotel staff had no customer service capabilities!!! My wife and I "reserved" a refiridgerator due to a medical need. None were available at check-in, first come first serve regardless of reservation or medical need!!! It took 36 hours to get one!!! Staff failed to mention that a pile driver would be working outside of our ocean view room at 7 AM. We were left with no towels in the bathroon...it took 1/2 a day to get towels delivered to our room. No one on staff really cared.
I would urge anyone thinking of staying here to rethink. I'm rethinking Sheraton in general, clearly they have lost control of this facilty!!!
January 10, 2012
Rated 4 out of 5 by dianne56 Close to cruise port
We stayed the night before the cruise and it was wonderful. They kept our luggage for us to tour San Juan and even provided us with umbrellas. So convenient if you are catching the cruise ship. Directly across the street.
September 15, 2014
Rated 3 out of 5 by crazy4travel Recommend mostly due to location
The hotel was fine: well located and clean. It does show its age in terms of decor and fixtures, but well maintained and all the standard features you expect at a Sheraton.
My biggest problem was the lack of passion from the staff. Front desk was not welcoming, just going through their motions. Bellman was standing at his podium needing me to ask him for assistance. Housekeeping only moved the cart when I couldn't fully go by in the hallway.
The upgrade as an SPG Platinum member was very nice in terms of a suite with a view, but no other recognition. Not even a bottle of water offered.
December 9, 2011
Rated 4 out of 5 by Fr44 Convenient to Old San Juan
We Loved the location. Concierge very helpful, especially as to the free trolley. Brunch was pricey with not many choices. Ate there anyway for convenience.
September 6, 2014
Rated 5 out of 5 by cnwo4life A hotel that makes you feel special.
From check in to check out, the staff here made me feel very special. They bring a lot of credit and honor to the SPG brand. The FD was always very helpful, the casino staff always friendly, and top notch service when I ate at Palios. Given a great room(827) and always recieved a smile when passing staff. Thank you guys so much.
June 12, 2014
Rated 2 out of 5 by Camacho605 Hotel Lobby Staff - Very unprofessional
I was able to check into the hotel in a timely fashion, hardly spent any time in the hotel itself. All I needed was a place to stay at night with the wife. On the last day at check out employee at counter try to bill me for services I did not reaquest/have. This is not the first time I stayed at this hotel but it will be the last. I do realize economy is bad but I do not believe in people trying to inflate prices just to make additional money. Employee try to charge me for valet parking when I never had these services. Be carefull when staying at this hotel, employees are looking to inflate prices and take advantage of tourists.
December 22, 2012