Sheraton Old San Juan Hotel & Casino

  • 100 Brumbaugh Street
  • San Juan,
  • Porto Rico
  • 00901
  • Stati Uniti
  • Mappa

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Age Requirement Policy

Guests must be 21 years or older to check in.

Rated 3.8 out of 5 by 245 reviewers.
Rated 4 out of 5 by Outstanding Customer Service The staff was outstanding, friendly, accomodating and very professional. Room was nice, clean and great view of the harbor and fort. August 13, 2012
Rated 4 out of 5 by Good trip The Hotel is located in a very good place in Old San Juan, It has an excellent view and you can feel all the Puerto Rico history. December 26, 2012
Rated 4 out of 5 by staff The hotel staff, from door men, front desk, concierge, maids in particular, restaurant wait staff, etc. were top notch. February 19, 2013
Rated 5 out of 5 by Great Hotel The hotel was great and the staff was very friendly. The restaurants were very nice and I enjoyed the food very much. February 17, 2013
Rated 4 out of 5 by jmb2 easy walk to pier. nice location due to being in old san juan. staff very friendly October 22, 2013
Rated 4 out of 5 by Jesenia was helpful It was a nice hotel in a nice location. Jesenia was very helpful. The pool and gym were okay. The casino was fine. July 26, 2012
Rated 3 out of 5 by Stay Hotel rooms are clean and comfortable. November 20, 2013
Rated 5 out of 5 by Quick & Easy Stay No problems whatsoever. Staff was friendly. Hotel was clean. It's a small place but warm and friendly. March 6, 2012
Rated 4 out of 5 by Good location The hotel location is in a short walking distance from good restaurants and historic places to visit. August 23, 2012
Rated 2 out of 5 by old sanjuan The lobby and the elevators need much improvements. Long waiting and very crowded small lobby June 14, 2013
Rated 3 out of 5 by Good location Hotel has good location on the Old San Juan Area. Hotel do not have a PKG lot for guest. May 28, 2013
Rated 2 out of 5 by Old San Juan Location is awesome, that is the only positive. October 27, 2013
Rated 5 out of 5 by This hotel has excelent location I like the spectacular view of San Juan Bay and enjoy the excellent facilities July 29, 2013
Rated 5 out of 5 by Great location, excellent services Had a nice stay around Christmas of 2012. Staff are friendly and professional. December 29, 2012
Rated 5 out of 5 by A great hotel to stay at when visiting Clean, friendly attentive staff and home away from home rooms. August 24, 2013
Rated 5 out of 5 by Hotel Everything was Fabulous!!! The Chicago burger spot was Amazing! April 10, 2013
Rated 3 out of 5 by This was okay This is not a bad location and it is close to local attactions. November 21, 2012
Rated 4 out of 5 by Easy access to osj Location is great. Hotel is being upgraded this month. August 18, 2013
Rated 4 out of 5 by location close to airport so that a cab was not too much/ casino good September 13, 2012
Rated 5 out of 5 by Great location Excellent stay, hotel staff very hospitable and friendly. May 6, 2013
Rated 5 out of 5 by This hotel has a great staff Very friendly and hard working staff. Very professional. August 10, 2012
Rated 3 out of 5 by Good locations Close to many interesting places in San Juan, February 27, 2013
Rated 5 out of 5 by Customer Service Couldn't Ask for Better Customer Service February 12, 2013
Rated 5 out of 5 by best location great.location and amenities October 26, 2012
Rated 1 out of 5 by UGH For a Sheraton this place is at the bottom of the heap. When I checked in I had a reservation for the first three nights through Southwest Airlines, and one night directly through Sheraton. When the desk clerk gave me my room key with a departure date of 1/22 I told him it was wrong; he checked the computer and said my reservation was good through 1/23; I asked him to change the departure date on the key card he did so reluctantly. So on the night of 1/22 I was given my final bill which meant that I would not get 500 points for not having clean linens and towels. The "Green Concept" is about conserving water, detergent and energy. This hotel decided that it means NO room service at all. In other words if I was out of toilet paper or coffee that was just too bad plus no clean up in the bathroom let alone making the bed. Upon initial arrival the room was at a temperature of 68 degrees with the fan on full and continuous; this is certainly not very green; On the 22nd the maid service thought I was leaving and cleaned the room despite the fact that I hung my "green" card on the door the night before and when I came back to the room after breakfast the temperature was again set at 68 degrees, the fan on full and continuous. The hotel elevators were a shambles and DIRTY with floor level indicators barely legible.I asked the concierge if there were any city/area tours available and he just laughed and said "we don't do that"; I ,also asked if there were any restaurants that served tapas and he said no. BOTH REPLYS WERE WRONG. The service at the Chicago Burger place was TERRIBLE. I have no idea whether I was credited with 500 points per night for declining linen service. My room key had to be recoded four different times in four days. Overall the room was poorly lit and bright only when the afternoon sun was pointed directly at the SINGLE window with NO view at all. I would only recommend this dump to someone who wanted to stay in the casino every moment it was open. This was supposed to be a very special occasion to celebrate my wife's 93rd birthday which I specifically mentioned to the Sheraton reservation clerk and asked her to be sure this was brought to the hotel's attention. January 24, 2014
Rated 1 out of 5 by Not clean and limited response of manager We arrived early at about moon and even so I am a lifetime Gold member (400 nights at SPG hotels). The check in staff offered to taken cell phone and call as soon as the room is ready. We got a large room and started to settle in by making a coffee when I noticed a dying cockroach under the table. After looking around we noticed another one dead in the corner of the closet. What a way to start a honeymoon. We asked to change rooms and a nice operating manager (Max) came to pick up the dead insects. Even after checking the second room and after I caried all our luggage to a lower floor we happen to find a plum pit and another dead cockroach. Now I asked for the manager (Alex) who was not pleased to hear my story nor did he give me the impression that he believed it. He asked to come to the room and see it. Now Max came again armed with 3 cleaning staff and an apple spray . I took the opportunity to point out to Max that there are still some hooks in the wall above the TV but clearly the picture was missing. He was aware of this We received a fruit plate and a bottle of wine in our room the next day as a compensation and a note "we hope that's les up for the inconvenience" Interesting approach. Let mention that we were not asked about a standard welcome amenity but received $25 in gambling matching fund. Which turn out not even to be a 50/50 matching. We are now at the next Starwood property and things seems back to normal quality standards again. April 22, 2013
Rated 3 out of 5 by Great location / great view - service sub par I arrived at the hotel about 10 am with a 2 night prepaid reservation - Cross Rewards Diamond status. I was promptly told - NO rooms would be available until after 3pm. I asked if I could be notified if something became available any sooner. She took my cell phone. At 1pm I inquired again - nothing until 3pm I was told again. At 2 I walked by the desk and saw people just arriving and being given keys - I went to the desk again and was given a key. The room was a nice upgrade - so I thought ok - I accept the wait - I immediatly noticed the commode was not functioning at all - I called the Ft Desk and they said they would send some one right up - 30 minitues later the Ft. Desk called to inquire if it was repaired. I said no one has even come yet - they said they would check on it - shortly there after the engineer arrived and determined that the toilet "insides" had to be replaced - he went in seach of the parts - installed them and then discovered it was leaking and needed a new connecting hose - he left again and returned with it and then installed it- housekeeping had to return and clean the bathroom floor was which covered in water. By the time everyone had completed their jobs it was past 5pm and I could finally access my bathroom to use the toilet and take a shower. No one ever followed up again and no apologies were forthcoming - I was not pleased at this lack of followup- it was a 3 hour ordeal. That night I put out the hang tag for no housekeeping service in lieu of points or F& B credit. The next morning - I noticed that I had received nothing under the door as I have experienced at other properties. I stopped by the front desk and explained the situation - they attempted to make several phone calls to verify this but no one they called ever answered their phone calls. She finally said - well do you want the points and I said well yes -I didn't recieve housekeeping service today and that was the whole point of the card. Another hassle. I loved the location and I did enjoy the nice big suite - but the overall service left me wondering if I would ever stay there again or recommend it to business colleagues. I would like a followup response please. March 11, 2013
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