Rated 5 out of 5 by Flighty2014 Great location
Best location for cruise passengers. Convenient stores for picking up forgotten or emergency items. Great hotel staff.
August 16, 2014
Rated 1 out of 5 by Sleepy123456 Avoid room 807 like the plaugue
This room is under the free weight area of the GYM which is open 24 hours a day. At 4am guests began working out and dropping very heavy weights on the floor/my ceiling. The hotel (Javier the night supervisor) told me they would close the gym for a few hours so I could sleep. At 5 am I realized he lied as it sounded like boulders were crashing on my head.
They offered to change my room in the middle of the night at this point but I had to be up soon anyway. If you need sleep (like most humans) do not stay here. The management lies and the hotel staff makes very little attempt to remedy bad situations. It's a shame becuase the hotel is really beautiful.
October 25, 2011
Rated 1 out of 5 by Businesstraveler1968 Stay away
As I type this at 1140 pm, there is (bad) loud rock music blasting from the pool area. Since 5pm. Access to the pool area was denied (a 'private function' - but nothing private about walls shaking a bit before midnight). Guests are simply second class borders, with the 'private function' crowd overwhelming the hotel. The lobby was a club. If you want loud music, everywhere, this is your place.
August 9, 2014
Rated 1 out of 5 by BigBill49 HORRIBLE experience!!!!!!!!!!!
Hotel staff had no customer service capabilities!!! My wife and I "reserved" a refiridgerator due to a medical need. None were available at check-in, first come first serve regardless of reservation or medical need!!! It took 36 hours to get one!!! Staff failed to mention that a pile driver would be working outside of our ocean view room at 7 AM. We were left with no towels in the bathroon...it took 1/2 a day to get towels delivered to our room. No one on staff really cared.
I would urge anyone thinking of staying here to rethink. I'm rethinking Sheraton in general, clearly they have lost control of this facilty!!!
January 10, 2012
Rated 5 out of 5 by Yayita Excellent location
Comfortable room for persons with disabilities, but the bathroom floor gets wet when we showered. No place, like shelves to put personal items. Everything else very good. Love this hotel.
August 9, 2014
Rated 3 out of 5 by crazy4travel Recommend mostly due to location
The hotel was fine: well located and clean. It does show its age in terms of decor and fixtures, but well maintained and all the standard features you expect at a Sheraton.
My biggest problem was the lack of passion from the staff. Front desk was not welcoming, just going through their motions. Bellman was standing at his podium needing me to ask him for assistance. Housekeeping only moved the cart when I couldn't fully go by in the hallway.
The upgrade as an SPG Platinum member was very nice in terms of a suite with a view, but no other recognition. Not even a bottle of water offered.
December 9, 2011
Rated 5 out of 5 by DWilliams Greatest Stay Ever
Right next to cruise pier, perfect location.
August 5, 2014
Rated 1 out of 5 by Don19 Both Guest safety and staff Responsiveness severly lacking
Our stay was 7/4/2014 thru 7/8/2014
On 7/5 upon returning to our room early evening on 7/5, our door was left ajar and unlocked, and the room had no towels. I called front desk to voice concern and was told maid must not have pulled door tight and they would look into.
On 7/7 upon returning to our room late afternoon we opened the door which was locked, but noticed a child's shoe laying on the floor in middle of the room. The maid was around the corner so we asked her who had children in our room while we were gone and she tried to explain in Spanish and gestures that the shoe must have been wrapped in sheets???? My wife and I immediately went to the front desk to inform them of this second security violation. The desk clerk seemed concerned, wrote down all our information and said she would talk to her manager right away and get back to us with an explanation.
Upon checkout on 7/8 the clerk asked if everything was OK during our stay, I said no and asked what the Manager said about our safety concerns, She had no idea what I was talking about and didn't seem to care.
July 18, 2014