Rated 4 out of 5 by memorias Great location in San Juan
Wifi ok. Although not for business travelers... Impossible to connect to corporate VPN.
April 11, 2014
Rated 3 out of 5 by Emmanuel837 Staff is friendly, but they lack direction.
I stayed here from 7/05/2014 till 7/12/2014. First of all, i called in to inform them that my fault time has been changed, so i'll be arriving on 07/06 instead of 07/05 and asked if i can check out at 6PM on 07/12 since i'll be arriving the next day anyway. Whoever i spoke with confirmed that they understood. Fast forward to 4am on 05/06 (sunday), i get there to check in after my flight, but i was told that "all the rooms where booked" and i'll now have to drive to the other Sheraton (Sheraton Puerto Rico Hotel and Casino) and come back to check in the next day. I then asked again if i can check out at 6PM again on 07/12 and the guy said he'll check with his supervisor and leave a note on my account. Came back the next day and still no answer, but i was about to check in. Called back a couple of nights after and was told that i'd have to check out at 12PM even after explaining that my flight is at 7:55PM.
To rate the room and the entire environment: The room was clean, but not quite what you'll expect from a Sheraton. At night and early in the morning, the employees make a lot of noise in the hallways. Make sure they give you a room far away from the "associates room", "vending room" and the "ice room". The elevator is laughable and it looks old fashion, but it does work. The pool and gym were unexpectedly small. SOME guest service employees look like they don't want to work there.
July 13, 2014
Rated 5 out of 5 by opusmei Quick & Easy Stay
No problems whatsoever. Staff was friendly. Hotel was clean. It's a small place but warm and friendly.
March 6, 2012
Rated 4 out of 5 by Miru Good location
The hotel location is in a short walking distance from good restaurants and historic places to visit.
August 23, 2012
Rated 3 out of 5 by Manny76 Too Much $$$ for so little return
this hotel has great food
However the room was dirty and the staff unfriendly and slow!
February 24, 2014
Rated 2 out of 5 by chiefsoto old sanjuan
The lobby and the elevators need much improvements. Long waiting and very crowded small lobby
June 14, 2013
Rated 3 out of 5 by jara21 Good location
Hotel has good location on the Old San Juan Area. Hotel do not have a PKG lot for guest.
May 28, 2013
Rated 5 out of 5 by Chano Great features and well located
Excellent service and personal treat,excellent food service.
April 22, 2014
Rated 4 out of 5 by jmb2 jmb2
easy walk to pier. nice location due to being in old san juan. staff very friendly
October 22, 2013
Rated 5 out of 5 by edgar07 This hotel has excelent location
I like the spectacular view of San Juan Bay and enjoy the excellent facilities
July 29, 2013
Rated 5 out of 5 by Bji2012 Great location, excellent services
Had a nice stay around Christmas of 2012. Staff are friendly and professional.
December 29, 2012
Rated 5 out of 5 by Raymond1 Great Old San Juan Hotel
Great hotel & location. This is the only place we stay while in San Juan.
January 1, 2014
Rated 4 out of 5 by woodyl8t2l5 Nice Place and Convenient
This was a great hotel for our cruise.
April 28, 2014
Rated 4 out of 5 by Chuckllll great location
very convenient to travel the old san juan by foot.
March 23, 2014
Rated 3 out of 5 by Beth1234 This was okay
This is not a bad location and it is close to local attactions.
November 21, 2012
Rated 5 out of 5 by Awilda30 Hotel
Everything was Fabulous!!! The Chicago burger spot was Amazing!
April 10, 2013
Rated 5 out of 5 by Mike65 A great hotel to stay at when visiting
Clean, friendly attentive staff and home away from home rooms.
August 24, 2013
Rated 4 out of 5 by lind location
close to airport so that a cab was not too much/ casino good
September 13, 2012
Rated 5 out of 5 by NN28 Great location
Excellent stay, hotel staff very hospitable and friendly.
May 6, 2013
Rated 5 out of 5 by Lexus07 This hotel has a great staff
Very friendly and hard working staff. Very
August 10, 2012
Rated 4 out of 5 by Lindax01 Easy access to osj
Location is great. Hotel is being upgraded this month.
August 18, 2013
Rated 2 out of 5 by Jeannie13 Old San Juan
Location is awesome, that is the only positive.
October 27, 2013
Rated 3 out of 5 by petled Good locations
Close to many interesting places in San Juan,
February 27, 2013
Rated 5 out of 5 by Judy Customer Service
Couldn't Ask for Better Customer Service
February 12, 2013
Rated 3 out of 5 by Barb1281 Stay
Hotel rooms are clean and comfortable.
November 20, 2013
Rated 4 out of 5 by queen2014 Awesome location!
Great location and facility
February 25, 2014
Rated 5 out of 5 by Lalita best location
great.location and amenities
October 26, 2012
Rated 4 out of 5 by ConditionOne Great location in Old San Juan!
This hotel is in the heart of Old Town San Juan. To my surprise, my upgraded junior suite had new carpeting, didn’t smell musty, and had two flat screen TVs. It was a corner room with an odd “U” shaped layout. The bathroom didn’t look to have been renovated, but it was clean. The water pressure in the shower was also excellent. Due to the central location, expect to hear noise from your room from people on the street and cars driving. It’s noticeable, but not terrible.
As a Platinum amenity, I was given the choice of 500 points, continental breakfast, or a free movie. As this Sheraton doesn’t have an Executive Lounge, I felt it was cheap of the hotel to make you choose between breakfast or points. Valet parking is $21.40/day (including tax).
WiFi is free to all guests; no password needed. A downside to this was that Internet speeds were too slow to be of use during the afternoons. The gym is open 24/7 and has a decent collection of cardio machines and weights. Housekeeping gets to rooms pretty late – they would show up in my room around 5pm each day.
The hotel is within walking distance of everything in Old Town, although factoring in the heat at times, that may not be a great idea. An alternative to walking is the free trolley, with a stop 2 blocks away from the hotel.
March 20, 2014
Rated 4 out of 5 by Tour5 Awesome location
Overall, I was quite satisfied with the Sheraton Old San Juan. Location was ideal being right in the area with many restaurants, shops, and sites. Though we didn't gamble, there is the casino right there as well. Taxis from the airport were at least set price but you need to pay in cash, and the dock where the ferries (and cruise ships) were right across the street. You can take ferry to other side of bay. Within the city, walking is ideal though for some people, perhaps the roads may be steep to get to the north end, yet there is also a trolley bus that goes around the city as well for free though who knows the trolley schedule and walking is so much easier. Staff were incredibly friendly and even held our luggage after check-out so we could tour the city before we departed this town and gave great advice on using public transportation when asked about options. I was there for meetings that were being held at this Sheraton which was ideal. The only issue is their magnetic card which on several occasions did not work for our room. For the two-night stay, we had to go down and get a key reset three times, in addition my husband had to call them from the fitness room since he couldn't get back into the room after working out which they sent someone up, but without a key because they needed ID which of course is great security precaution yet was inside the room. However, everything else, the room, pool which is on the 9th floor outdoors with gorgeous view of the bay, fitness center, location, thank goodness internet service were excellent and again the staff were very friendly. Apparently all hotels in Puerto Rico have additional surcharge fees in addition to all the taxes on top of your rate so just be aware of it since they add up tremendously. Yet, this hotel definitely meets the Sheraton standards and if I didn't know better, they must somehow arrange for the beautiful weather!!
March 23, 2014
Rated 3 out of 5 by James77 Great location / great view - service sub par
I arrived at the hotel about 10 am with a 2 night prepaid reservation - Cross Rewards Diamond status. I was promptly told - NO rooms would be available until after 3pm. I asked if I could be notified if something became available any sooner. She took my cell phone. At 1pm I inquired again - nothing until 3pm I was told again. At 2 I walked by the desk and saw people just arriving and being given keys - I went to the desk again and was given a key. The room was a nice upgrade - so I thought ok - I accept the wait - I immediatly noticed the commode was not functioning at all - I called the Ft Desk and they said they would send some one right up - 30 minitues later the Ft. Desk called to inquire if it was repaired. I said no one has even come yet - they said they would check on it - shortly there after the engineer arrived and determined that the toilet "insides" had to be replaced - he went in seach of the parts - installed them and then discovered it was leaking and needed a new connecting hose - he left again and returned with it and then installed it- housekeeping had to return and clean the bathroom floor was which covered in water. By the time everyone had completed their jobs it was past 5pm and I could finally access my bathroom to use the toilet and take a shower. No one ever followed up again and no apologies were forthcoming - I was not pleased at this lack of followup- it was a 3 hour ordeal. That night I put out the hang tag for no housekeeping service in lieu of points or F& B credit. The next morning - I noticed that I had received nothing under the door as I have experienced at other properties. I stopped by the front desk and explained the situation - they attempted to make several phone calls to verify this but no one they called ever answered their phone calls. She finally said - well do you want the points and I said well yes -I didn't recieve housekeeping service today and that was the whole point of the card. Another hassle. I loved the location and I did enjoy the nice big suite - but the overall service left me wondering if I would ever stay there again or recommend it to business colleagues. I would like a followup response please.
March 11, 2013