Rated 3.8 out of 5 by 260
Rated 4 out of 5 by JY7316 My Experience
Great Location for Historical Landmarks, Good customer care, Great Food
August 25, 2014
Rated 1 out of 5 by Sleepy123456 Avoid room 807 like the plaugue
This room is under the free weight area of the GYM which is open 24 hours a day. At 4am guests began working out and dropping very heavy weights on the floor/my ceiling. The hotel (Javier the night supervisor) told me they would close the gym for a few hours so I could sleep. At 5 am I realized he lied as it sounded like boulders were crashing on my head.
They offered to change my room in the middle of the night at this point but I had to be up soon anyway. If you need sleep (like most humans) do not stay here. The management lies and the hotel staff makes very little attempt to remedy bad situations. It's a shame becuase the hotel is really beautiful.
October 25, 2011
Rated 1 out of 5 by SMITHROS disgusting
I was disgusted by the room we were given for this stay. THE ROOM SMELLED OF MOLD AND MILDEW AND WE COULD HARDLY BREATH. The smell was overwhelming and disgusting. WE CALLED THE DESK THEY SAID IT WAS THE LAST ROOM AVAIL AND IT WAS OBVIOUS WHY THAT WAS. WE HAD TO SLEEP WITH THE DOOR WIDE OPEN ALL NITE, BECASUE WE COULDNT BREATH. THEY SENT FLORAL SPRAY TO RESOLVE. DIRTY ROOM CARPET WITH STENCH.
August 20, 2014
Rated 5 out of 5 by rnnert excelent
the hotel is beautiful and excellent services
August 20, 2014
Rated 1 out of 5 by BigBill49 HORRIBLE experience!!!!!!!!!!!
Hotel staff had no customer service capabilities!!! My wife and I "reserved" a refiridgerator due to a medical need. None were available at check-in, first come first serve regardless of reservation or medical need!!! It took 36 hours to get one!!! Staff failed to mention that a pile driver would be working outside of our ocean view room at 7 AM. We were left with no towels in the bathroon...it took 1/2 a day to get towels delivered to our room. No one on staff really cared.
I would urge anyone thinking of staying here to rethink. I'm rethinking Sheraton in general, clearly they have lost control of this facilty!!!
January 10, 2012
Rated 5 out of 5 by Angel84 Old San Juan
Sheraton Old San Juan was very clean and comfortable The Carnival pier was within walking distance. Close to shopping and great restaurants.
August 18, 2014
Rated 5 out of 5 by Flighty2014 Great location
Best location for cruise passengers. Convenient stores for picking up forgotten or emergency items. Great hotel staff.
August 16, 2014
Rated 3 out of 5 by crazy4travel Recommend mostly due to location
The hotel was fine: well located and clean. It does show its age in terms of decor and fixtures, but well maintained and all the standard features you expect at a Sheraton.
My biggest problem was the lack of passion from the staff. Front desk was not welcoming, just going through their motions. Bellman was standing at his podium needing me to ask him for assistance. Housekeeping only moved the cart when I couldn't fully go by in the hallway.
The upgrade as an SPG Platinum member was very nice in terms of a suite with a view, but no other recognition. Not even a bottle of water offered.
December 9, 2011