Rated 5 out of 5 by zlzoul Nice Location
Stayed here for one night for our stay in San Juan, love the proximity to the old town. The hotel also has some great view to the bay and to the city.
Front desk staff is very nice and helpful, there was a taxi driver strike on our day of departure, they informed us way ahead and provided us several options to get to the airport to make sure we have a smooth departure, thank you guys!
July 8, 2015
Rated 2 out of 5 by PeteSF Not upto the SPG mark, does not feel like a Sheraton
Not a good hotel if you are staying here for more than one night. May be alright if you are catching a cruise and looking for a short term accommodation in old San Juan. It does not provide a Sheraton experience at all. It is a franchised hotel, and it is so obvious everywhere. No SPG amenities. Pool is a joke but casino is okay. The onsite café is the only nice thing about it that serves best coffee/latte. There are good food options, bars and tourist spots near by like Paseo De La Pricessa, the fort and a CVS store within 2 mins. walk. The area is safe and lively, and you can also catch a 50 cents ferry to go to Catania across the bay to the Bacardy factory. Hotel experience itself is a big compromise. We decided to stay throughout 4th of July weekend for 4 nights and regretted the choice we made. If you are catching a cruise then it is the best hotel. Good luck on getting a free elevator when it is near a cruise onboarding time.
One positive things though, the Concierge desk people (Karla and other two staff members) are quite good and you can comfortably book your excursions and plan the activities. We dealt with three people at different time on this desk and they were all very nice.
July 6, 2015
Rated 5 out of 5 by Ira08 excellent
Comfortable beds and rooms, excellent ubications, nice staff
June 16, 2015
Rated 1 out of 5 by Noraly This hotel was awfull
During my stay I felt discriminated was put in a on bed room when I had asked for a 2 bed room. My son had to sleep on the floor because no arrangements were maid to get a couch. Very bad.
June 14, 2015
Rated 5 out of 5 by Sirkka This hotel has a great restaurant
The 2nd floor restaurant with the terrace has excellent food at all times (breakfast, lunch, and dinner) and friendly as well as efficient service. Also conveniently located next to old San Juan.
June 4, 2015
Rated 5 out of 5 by surfer101a The Best in the Market - Awesome Stay
Outstanding service ! From customer service to Casino staff, excellent in service . Mr Cesar Collazo really goes out his way to accommodate every service. I will always stay in this hotel.
house keeping does a great job in keeping the room fresh and clear!
April 19, 2015
Rated 1 out of 5 by Pri1012 Not up to SPG standards
I stayed here this past weekend for a bachelorette party. I have only stayed at SPG hotels since past few years. This is the first time I had an awful experience. We reached there at about noon. Requested that whenever our room is ready we would like to check in. The check in time was at 3pm. So we waited till 3:15 to see if we can check in. we got an response saying let me check if the room is ready. we had to wait another half hour to get our room. We had requested if they can throw in some perks since it was a bachelorette and spg hotels always tries to make a events special to guests. They had confirmed that they will send a bottle of champagne to our room on the hotel when we had spoke to them prior to our arrival. When we reach there the staff is so rude, clueless even though he had note on the system, he asked us to pay for it. Plus at night after being out in the town, we wanted to use our room phone to order food, we realize our phone in the room doesn't work. We had to use our cellphone to let the hotel know the phone doesn't work and he wanted to send someone at 1am to fix the phone. We told them not to hoping next day they would. however, our phone was not working the whole time. We spend about $1000 for two nights and the service we received was less than 2star hotels. The only good thing about this hotel was the location and concierge staff. Karla at concierge tried to help us out so much to make sure we got around the town safely and received good tours. We really appreciate her help. The front desk staff was so rude, did not care about the guests at all. And would not ever recommend this hotel to anyone.
April 6, 2015
Rated 2 out of 5 by pdxvisitors poor check in service, wasted time, bad food
Pros: room was quiet, good location for exploring Old San Juan, convenient to the cruise terminal.
Cons: Upon check in, we indicated to the valet that we wanted to return our rental car to the on-site car rental agency; he directed us to a nearby parking garage where we were trapped. The rental agency was not in the garage, and we were told we'd have to return to the hotel, pay for parking, and then return to the garage and THEN we'd be able to get back out of the garage we did not need to be in in the first place. Waste of time, and we paid for the parking just to get out of there. We called the front desk and were told to return to the valet and to clearly indicate we needed to return the car to the onsite agency (which did the first time). Again, a valet tried to direct us to the parking garage. We refused and left the car with the valet to seek help from the front desk. I stood in the SPG line. People came to the desk AFTER me, stood in the regular line, and were assisted BEFORE me. Front desk clerk was rude when I asked what was going on with parking and rental car return. I also pointed out that she had assisted people ahead of me who arrived at the desk after I did. She said the SPG line was just for people being assisted by an SPG agent, and there wasn't one on duty so I should not have stood in the SPG line. Whaaaat????? Room was clean and quiet, but decor was more in line with a budget type hotel. We ordered room service for breakfast which was delivered on time, but food quality was awful. I would not stay here again.
March 16, 2015