Rated 1 out of 5 by Girls2016 A Terrible Stay
I reserved a room for my daughter and her girl friends and she was not informed that her credit card would be charged in advance of her stay. She was told that her credit card would only be used to hold the room. Instead her funds were on hold the entire weekend and she could not shop with her friends. She and her friends had planned to divide the cost at the end of their stay but my daughter's fund were on hold her entire stay. There was a ring of oil around the pool and construction work was going on and it was very noisy. I was disappointed to hear that she and her friends did not have a good weekend.
February 29, 2016
Rated 4 out of 5 by justme25 First timer
Hello, I work at a company that sends guests to stay with you folks every year. This time it was a personal stay for little ole' me! Room was quiet and clean. The only downside was because of my bad back, I looked forward to using the Jacuzzi and it was out of service that day/night. The two staff members I interacted with were very nice and accommodating...Thank you.
October 25, 2015
Rated 5 out of 5 by WestinMarci Friendly Staff
Myrna in Room Service was very nice and accommodating!
October 19, 2015
Rated 5 out of 5 by Dedel813 Awesome beyond words !!
I can not even begin to tell you how wonderful the front desk staff treating me. My stay involved my daughters major surgery at a nearby hospital so you can only imagine the stress this trip involved! From the moment we walked through the front door and was greeted by Kevin I knew my stay would be exceptional. Elle was my guardian angel, she looked after my every need,whether it was something tangible(milk for my coffee) or a kind ear to listen to my latest update on my daughters recovery with genuine concern. I can not begin to thank the entire staff for your kindness to me and my family during this difficult time. My original stay lasted for 6 nights, complications in her recovery had me returning 2 days later for an additional 5 nights. On my last night, much to my surprise, upon returning to hotel, I was once again greeting by Elle who was waiting to present me with a gift for my daughter from herself and another from the entire front desk staff. I was deeply touch by this as was my daughter. What a wonderful group of people to encounter. Again, much thanks and gratitude for all the kindness!
August 25, 2015
Rated 5 out of 5 by HappygirlandDog Amazing hotel team
I have never written an online review, but I am for this hotel. Due to a long term project for a client as well as my increasing presence in the Boston area for work, my dog and I have been making the Sheraton Needham our home when we are in town for great lengths of time. From the moment you step into the hotel they greet you by name, and are genuinely happy to see you. They love my dog and he gets so much love and attention from the hotel team that I feel comforted when I have to leave him behind when I have to be at work during the day. The hotel team will go to great lengths to make sure your stay is welcoming. I once casually asked if they had recommended dog walkers on file - they did not - when I returned to my room that evening...there was a list of dog walkers they had researched on line on their own and printed out for me and slipped under my hotel room door to find when I returned. That is only one of a few small things the team will go above and beyond to do. I wish I could post a picture of my dog with them petting him - the look of glee and happiness on his face says it all. I have to admit I'd never really stayed at Sheratons before, always preferring the Westin, but I have become so comfortable here that I have made it my preferred hotel for this area. In fact, since my family is in the area, while I am looking for a residence to purchase this year, I plan to stay here with my dog on weekends and holidays while I visit family outside of work and when i am in town on the weekends looking for homes. I am that comfortable here and impressed with the quality of hotel staff.
As for the hotel facilities itself - it is a great location, the beds are typical comfy SPG beds, and the courtyard in the center of the hotel is a quiet oasis where you can sit and have dinner with your dog.
August 22, 2015
Rated 5 out of 5 by collegebound Friendly staff, well maintained hotel
Stayed at Sheraton Needham on a family tour of Boston Colleges. Staff was cordial and informative, even printing out directions to places with the least traffic involved. (very important if you are to drive in Boston!) Even Susan at the Club Room gave our teens insightful information about Boston schools.
I'm certain we will return to the Sheraton Needham, as our children have put BU, MIT and Tufts at the top of their lists of dream schools.
August 22, 2015
Rated 3 out of 5 by donnabell3 should not be a catagory 4
both beds in room #132 needs to be replaced, we sunk in the middle. it is NOT a full size bed as advertised. the airconditoning unit was very loud, when it would go on we were unable to hear tv. it also woke me up during the night .
August 10, 2015
Rated 3 out of 5 by donnabell3 expected better
one out of the two beds in our room (#132) was terrible. Sunk in the middle. The air conditioning unit was so loud, when it turn on, we could not hear the tv. Room service was delivered very fast. Food was average. All staff members were very friendly and eager to accommodate.
August 8, 2015
Rated 4 out of 5 by jesv Great staff, terrible beds
So much for the sweet sleeper beds. Our bed was so saggy in the middle that we had to put a pillow in the middle to stop us from rolling into each other.
Otherwise, the staff was great, and a nice spot that's close enough to Boston, without paying Boston prices.
July 20, 2015
Rated 5 out of 5 by SpringTrainingPat Great Hotel!
What a gem of a little hotel! Amazing staff!
June 6, 2015
Rated 5 out of 5 by JV57 This hotel was very comfortable
All the staff was very approachable, front desk agent at check in as well the check out and to the housekeeper give more amenities even I do not request service, the only one concern is that they said that will be email me the invoice till today I do not received.
May 27, 2015
Rated 1 out of 5 by Soccer2015 Recent stay at this hotel
Disappointed based on expectations and price paid for the hotel. Staff did not acknowledge I am a preferred SPG member, the food service was poor and slow, and staff response to our my complaint was that they were under-staffed as they didn't realize occupancy would be high that weekend. Very small beds-double beds are too small for two adults.
May 26, 2015
Rated 4 out of 5 by Toddy99 Excellent Base for Newton
very comfortable hotel with good facilities.
however when i stayed there was only 1 lift working and bar menu a bit limited.
Breakfast service is a bit slow as no buffet.
May 19, 2015
Rated 2 out of 5 by Sam05012015 Hotel service needs improvement
Good sized rooms, clean, nice location.
Wifi down when we were there (May1 -May3, 2015).
Claimed to have shuttle service from subway D line Newton Highland station to hotel, but when I called the number we got from them at that station, some lady told me hotel only offer shuttle to and from airport and ask me to call uber. We came from the other country, no way to download app and get uber outside. We had to walk back to the hotel. My friend talked with front desk, they said it's not true. But wasn't be able to reach their front desk manager.
May 4, 2015
Rated 3 out of 5 by BklynGurl Spacious room but Too much light
The room was very spacious with a king sized bed and queen sized pull out sofa. The bathroom seemed newly renovated but the shower curtains need replacement due to a moldy smell. I was encouraged by your green initiatives but thought glass shower doors would eliminate the smell. The trash cans in the bathroom did not have bags and I was forced to place dirty diapers in them-apologies to the staff. The heavy curtains/drapes served as decoration as they did not close entirely and it created a tremendous amount of light in the room in the morning. The bed was comfortable and there were ample pillows. The staff was very responsive to bring us sheets for the pull out couch so we could put our children to bed but we waited over 25 minutes to check in - the hotel was extremely busy and seemed understaffed. I was quite surprised to pay $12 per day to park my car in a suburb of Boston. This hotel is not located in Boston city limits, there isn't any mass transit within walking distance and it is located at the top of a steep hill.
May 4, 2015
Rated 5 out of 5 by JTNYC89 Mister
Great hotel to stay in. Close proximity to nearby colleges and downtown Boston.
Calamari and crab cakes were amazing.
One small drawback, had to wait a few minutes for hot water to flow out afer opening the up faucet..
April 9, 2015
Rated 3 out of 5 by Msbell65 Weekend get away
The Hotel was nice. The beds were not very comfortable. The recognition as a Starwood Gold Member was non existent. The restaurant in the hotel was very expensive with limited options.
January 18, 2015
Rated 4 out of 5 by Newyorker10022 Good value in Boston suburb
A good deal. Staying at the nedham Sheraton will save you big bucks instead of a comparable hotel in Boston proper.
The renovated rooms are well furnished, large and comfortable. Staff is excellent. Restaurant and cafe/bar are adequate; I wish they were better.
Spigo is a fine restaurant within walking distance.
I plan to stay at the needham Sheraton when I return to the bostonbarea.
December 26, 2014
Rated 3 out of 5 by Helen627 Public areas very cold
Public areas very cold. Food Service too expensive for value given
November 18, 2014
Rated 4 out of 5 by woodlake Needs new sheets
Overall this hotel was very nice. They acknowledged my Starwood status and gave some comps due to a room upgrade not being available.
Two points against them:
1) There were four people in our room and only three towels which was only a problem because we didn't realize it until we needed it and then it took 20 minutes for a new towel to show up and it was too late.
2) The bed sheets are SUPER loud. Every time my wife and I moved we were waking each other up. I don't know how sheets could be so loud.
Other than those points it was a very nice hotel with courteous and helpful staff.
November 17, 2014
Rated 4 out of 5 by CorporateGal Close Enough to Boston
We stayed here a lot for work, & I seemed to have a good experience every time. If you're looking for a 5-star hotel, you're not going to find it here. However, I wasn't expecting one, so I was happy with what I got. The staff was very friendly & whenever I had an issued or needed something, they were very quick in assisting me. The engineer is great - when my air conditioner/heat wasn't turning on, he came up in less than 10 minutes & fixed it for me. While this is located in a suburb, the hotel does have a free shuttle that takes you right to the Green Line T station, so you can easily go into the city.
The food wasn't great - I only had their breakfast, & it was continental breakfast, so nothing special - but they did make good coffee. However, there were a fair amount of places that delivered (check Foodler), & downtown Needham is only about 10 minutes away & there's lots of good restaurants there.
Would I actively seek out this place to stay? Probably not. But if I'm here for work in Boston & don't want to pay a fortune for a hotel, this place will meet your expectations.
November 7, 2014
Rated 3 out of 5 by basics Poor housekeeping experience...again
This is my second trip where housekeeping failed to restock basic items - shampoo, condition. So, again, I had to call downstairs and wait for someone to bring me stuff so I could simply wash my hair before going to work. What a drag.
November 6, 2014
Rated 4 out of 5 by CARL37 Club level warning
This hotel met my expectations as far as comfort and facilities go. However I do not recommend upgrading to the club level for the food. During cocktail hour they served dry spaghetti and salad. Breakfast was equally disappointing. While parked in a SPG gold space, my car was hit by another car with major damage. They didn't leave a note.
October 28, 2014
Rated 5 out of 5 by Cathy65 Best staff ever
I travel a lot for work. The Sheraton, Needham has the friendliest, most considerate and responsive staff of any hotel I've ever stayed in. Every staff member from the front desk to the enginers to housekeeping greets you with a smile, a hello and a "have a nice day/evening." Everyone is dedicated to giving you a home away from home - whether you're by yourself or with a group. They have worked with us to accommodate up to 60 trainees for a week at a time over numerous weeks. Their williningness to coordinate the small details such as providing a letter for each trainee explaining what amenities have been set aside for them, how to get to the office, etc. is above and beyond anything I would have imagined. The Sheraton Needham definitely puts the needs of their guests way ahead of their own needs.
October 23, 2014
Rated 2 out of 5 by JMD53 King bed changed to two doubles
I resevered a King size bed on the computer with my credit card. When we checked in I was informed that there was no more King beds available and we ended up with two doubles. I was informed that the price was the same??We also tried to use our $10 food vouchers for dessert around 7:30 pm and was told that the kitchen was only making pizza and wings. Therefore, our vouchers went to waste.
October 20, 2014
Rated 2 out of 5 by abf52 Not Up To Expectations!
My room had garbage under the dresser and corners were dusty, showing poor vacuuming, corners in bathroom not clean either.
I could hear the toilet being flushed next door.
October 16, 2014
Rated 5 out of 5 by Dotti72 2 week stay
The staff are very friendly. We were greeted each day by all of the hotel staff from the front desk, to the maids, the van drivers, the repair workers and all of the other workers.
The hotel is beautiful with many ammenities: the pool, the club , the van, the food. The beds were very comfortable, in a lovely large room with a desk and computer hook-up.
We would recommend this hotel to all of our friends.
October 11, 2014
Rated 1 out of 5 by Tired9 You need to staff your front desk
My company hosted a meeting at the Needham property for about 400 people. The catering staff was generally very good. It was the front desk and guest services experience that didn't work for me. There was only one person on staff mid-afternoon. Two guests waited for quite a while while she serviced somebody on the phone. Then she had to answer the phone several times during what should have been a one minute check in process. Later, past midnight, when I tried to call for a wake-up call from my room, the phone rang for 25 minutes (I tried calling several different ways and then called the 800 reservation number from my cell phone to be put on hold for 4 minutes to be transferred to a hotel staff member who suggested that perhaps the buttons on the phone in my room don't work (although somebody actually did answer earlier when I called for room service).
October 9, 2014
Rated 4 out of 5 by VTBob Excellent stay, as always
Stayed here for BC Parent's Weekend and had a great stay--only weird glitch was the parking garage. Our key couldn't activate the gate (we were told there was an electrical problem), and that was the only minor problem. Staff was awesome, as usual, and the food was fantastic!
September 29, 2014
Rated 5 out of 5 by Ellie84 Traveler
I found the employees very helpful and friendly
September 23, 2014