Rated 5 out of 5 by Abhishek Great hotel, comfortable stay
I stayed in Sheraton Needham Hotel for ten days and I loved the way I was treated! The rooms are comfortable. The hotel provides great amenities and ambience. The staff were courteous and polite. I would highly recommend Sheraton for business as well as leisure visitors.
February 17, 2014
Rated 4 out of 5 by JKR07 Great staff, Poor Room Service
I stay at the Sheraton Needham frequently for business travel and the front desk staff is GREAT, the bartenders are friendly, the facility is comforting. Ellie has such a nice welcome smile whenever I check in and the staff is very cheerful!
I have never had a good experience with Room Service though. After working until at least 8 each day with more work left to do -- it is frustrating. One day all I asked for was silverware for the food I picked up on my way in, water, and fruit...it never came! Another time I ordered a meal at 830 (I had calls back to back until 10) -- she told me it would be 30 minutes (Thank god because I'm starving). An hour later still did not receive my food and no one would pick up at room service. Finally the front desk gentleman had to go ask them to call me. She called me and said sorry it will be up in 30 minutes. When I asked what cause the delay, she said Oh we're so busyyy, someone forgot to punch it in (someone being her since she is the one I ordered from)! At least she did not charge me for my meal.
February 12, 2014
Rated 1 out of 5 by Bob648 Dirtiest hotel I've ever stayed at
Was there over the 4 th of July weekend -was upgraded to Club Class - hotel short staffed for holiday weekend- room was absolutely the dirtiest room I've stayed in . No Air conditioning despite 98 degree weather-have pictures of dirty phone and room-understand they are refurbishing the hotel- why not start at the club level- happy with every other spg stay but this one- work in adjacent area and will not recommend !
November 8, 2011
Rated 1 out of 5 by KLX125 awful experience
My bad experience started with the fact they couldn't find my reservation in the system, thank god for a smart phone and I had the confirmation number! Then when I questioned something the next morning at the front desk I was given an attitude and never got a straight answer. The paint in my bathroom was peeling off the ceiling. Just an overall bad experience for my husband and I, We have stayed at cheap motels in the past and had better experiences and would have continental breakfast included but not here at the sheraton they even charge you for the bottle of water in the room I was afraid to make coffee for fear it may cost an arm and a leg.
October 13, 2013
Rated 4 out of 5 by apc001 Some problems
At arrival at the room the small refrigerator did not work and we needed it to keep some medicines. The staff replaced at once, but the new one did not work either, so they replaced once more. Then the safe did not work and they send someone to fix it and then everything was OK. The staff was helpful, but...
The fitness room is very small for the hotel size but when I used it there were only one more guy.
I am very dissapointed when hotels at this level charge for internet.
May 15, 2012
Rated 3 out of 5 by Chris2006 Great potential
Pleased with hotel amenities, including plentiful parking for a handicapped guest, and location proximal to the Boston MBTA . Very satisfied with room rates and offers and staff efforts to provide early check-in. One serious complaint: I was scratched by a protruding, one-inch bed spring when rolling out of bed after my first night. I spoke promptly with the front desk and assured them no great harm was done, but that I wanted the mattress replaced. The staff promised to replace the mattress, and when I returned to the hotel 8 hours later, the spring was gone and the sheets had been changed. I went to bed on the second night only to wake up and be scratched by a different spring. Assuming this wasn't a second defective mattress, the hotel clipped the first spring and left me with the same damaged mattress. Not the customer service-friendly Starwood experience I am used to!
May 22, 2012
Rated 3 out of 5 by jim66 Boston Getaway
disapointed abour SPG upgrade. We we told only Platinum members could use the SPG room on the 5th floor. Not what we are used to in other Sheraton Hotels. Parking charges more than our reservations stated. We have stayed here in the past and guest parking was free. I am not sure I would recommend to a friend. We visit Boston several times a year, and will possibly look for other alternatives.
May 7, 2012
Rated 4 out of 5 by WhereIsRefri No Refrig or Microwave
How come there is not a refrig or microwave in the rooms?....most hotels now days have those amenities.
Also, paying for WiFi in your room....come on it's 2012.....other hotels don't charge one for using WiFi !!!
Parking at $10 / night....unattended garage....why is there a charge?
September 6, 2012