Sheraton Needham Hotel

  • 100 Cabot Street
  • Needham,
  • Massachusetts
  • 02494
  • United States
  • Map

Rooms & Rates

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Rated 3.6 out of 5 by 226 reviewers.
Rated 3 out of 5 by parking parking system is broken, inconvenient and overpriced August 23, 2014
Rated 2 out of 5 by Poor restaurant service and room preparation Breakfast service was very slow. On July 27, it took 45 minutes to get our food. Other customers who arrived after us where served before us. On July 28, it took 30 minutes to get food. We had to ask for menus after waiting about 5 minutes without menus. On July 27, we returned to our room in the afternoon and dirty glasses from the previous evening were still in the room and had not been replaced with clean ones. Also, the coffeee and not been replenished. I had to call to get the glasses and coffee replaced. On July 27, a supervisor from the kitchen told me I would get 10,000 SPG points (the equivalent of a free night) for our inconvenience.. I don't have them yet. August 5, 2014
Rated 1 out of 5 by very unhappy, feel disrespected, started from the moment i got to the hotel, having to wait in line for 30 min because there was only one lady checking people in and she didnt seem to know what she was doing.. ( not enough people to help costumers at the start ), after they didnt know what to do with the parking lot as i couldnt park my truck in the garage because the truck was too tall and wouldnt fit on the garage, the lady didnt know if she should charge me for parking or not, guess what happened? i have been charged twice now,... got there at 3pm saturday, left 10 am sunday and was charged for 2 nights of parking, then we go to have breakfast, i tried to use a gift card that was given to me by the hotel ( $ 5.00 ) the people from the breakfast area didnt seem to know how to do it, i asked the manager if i could use my gift card because i was about to leave to go home and would lose the 5.00 dollar gift card he said NO PROBLEM, guess what happened? been charged twice again... two parking fees in one day, two breakfast charges in one day... the worst comes now..i have called the hotel many times, spoken to 3 diferent people THEY DONT CARE, they say they cant do anything, dont know how it happened, get transfered to the billing dept every time, get a voicemail from a man that is apparently in charge of that but been 3 days not a phone call back...one thing i have to say was my 1st time at a sheraton hotel and will be the last...will never go back again and every time i hear about a friend going he will know about what happened to me.. August 19, 2014
Rated 2 out of 5 by August 17-18, 2014 We stayed 3 years ago and everything was wonderful. Service was lacking during this stay, and some things needed repair. We were told to call the front desk when we returned from Boston on the T and the shuttle would pick us up. We had to call twice. During the second call to the front desk they acted as if they didn't recall the first call I had put in. We were not happy being stranded without a ride for double the time that would be considered reasonable. When I brought this to the attention of the front desk, the young women was argumentative. Very poor guest relations from this staff person. Next, Wifi was not working in our room. After bringing this to the attention of two different staff members at the front desk, one acted surprised and the other gave me the quick brush off response. They did respond quickly by connecting me with their local support team. After spending about an hour of my time with them on the phone, no one would acknowledge that Wifi wasn't available in the room. We discovered this after testing our other devices which showed no Wifi was even available. With current day technology, this is unacceptable. By 9:30 pm, being exhausted from the day, we next found that the TV was not working properly. Most stations were going into an intermittent digital freeze. At this hour, no one wants a maintenance person invading our rest time so we did not call the front desk. It appears that this staff needs a brush up course on how to handle guest relations. They also need a system in place to check to make sure everything in the room in working and in good repair before each guest arrives. It would be wise on the Sheraton's behalf to send me a voucher for a reduced stay in the future to compensate me for the time I lost, over an hour, by spending time on the phone with their local support team to fix Wifi that never existed in the first place. Time is money and I'll never get this lost hour back, nor the time I needed to spend using Wifi which the hotel advertised as a room amenity. August 20, 2014
Rated 2 out of 5 by Disappointing room comfort The wall/window heater in my room was simply awful...way too loud, with lousy controls requiring one to get out of bed to turn the thing off for some peace to fall asleep and having to get up to turn it on in the wee hours of the morning because the room gets too cold... nope, the unit was not malfunctioning and yes, I know how to operate such a unit. I am dissapointed to find such a low end comfort feature at an otherwise mid-market property. The breakfast buffet was equally disappointing February 19, 2013
Rated 4 out of 5 by Room is good however, hallway smelly and food expensive The room was comfortable. Internet was complementary and worked well. I find the following as need improvements: - The food was very expensive with slow service. - The hallways were smelly of food that was left there. July 20, 2014
Rated 1 out of 5 by Bad Experience Overall First of all, I was very disappointed with service. No parking close to entrance so had to walk in rain to get to hotel. Once got the room, the staff did not know where the room was. Had gone up and down stairs twice and elevators twice when finally a room service person showed me the correct location. The room was horrible. The closet door was broken. The phone had static. Person came to fix but he said nothing he can do about phone. In the morning when took a shower the tub would not drain as water started to fill in the tub. So could not properly shower. Never going to stay at this location. August 4, 2013
Rated 2 out of 5 by Really need to sort out the food Rooms were looked after well, but a bit dark and miserable. The "bing-bing" noise from the service elevator (near my room) was comparable to torture, going over and over again first thing in the morning as staff went about their duties. The real let down though was the food. Steaks were dry and tasteless, breakfast up on the 5th floor, (i.e. the one included in your room rate) was abysmal, there was no real choice and the breakfast room was too small and often too crowded. The staff, however, were all good, friendly and helpful, the gym and pool were nice enough and well enough equip. July 31, 2014
Rated 1 out of 5 by Alot of Money for Nothing! for a 9 day stay it was outrageous to charge $15 per day for refrigerator, $13 per day for internet, breakfast extra cost, no coffee or hot water in the early morning, no laundry facility on site, $9 parking charge nightly, room not cleaned 2 days in row June 10, 2012
Rated 1 out of 5 by Cold Showers and No Help Woke up to no hot water in my room. So I let the water run for 10 mins still cold. I called the front desk and alerted them of the situation in by room. There response was I'll have engineering look at it. My response was I have 20 mins to conclude my shower to maintain my (meeting) schedule. Without dragging out details hotel staff was aware of my situation and gave me no updates or options to correct this situation. Very apologetic at the front desk when I arrived down there but all she could do was say I'm sorry and enjoy your day. Never offered me another room to shower in. Never made any attempt to make things right. At $149.00 a night I had a lot of options in that area. Next time I will use those options. Very disappointed that they had no interest to make things right. June 24, 2013
Rated 1 out of 5 by Ruined my Boston adventure! 1) Started off at check in: I was standing in the front desk tocheck in while 2 staff members were just talking in front of me not paying attention to the guest in front of them. It took me almost 45 mins just to get the room keys while my mother was waiting outside. My questions were answered with sarcasm and aggression; I was so tired I didn't bother to respond to it. I JUST WANTED TO LAY DOWN! 2# We got to the room, ready to rest: THE ROOM IS FILTHY! We were given a used room. The staff took another 30 mins to give us another room and didn't even help with our luggage. WORST SERVICE EVER!!! Although we were given a complimentary breakfast #the food was delicious!), the staff that morning was as unpleasant as the staff the night before. First ever stay in a Sheraton hotel, I'm not sure if we were treated unfairly because of the way looked, dressed or whatever it is, I AM AN UNHAPPY CUSTOMER AND PROBABLY NEVER COMING BACK! July 2, 2014
Rated 2 out of 5 by A Bit Under Par When we made the reservation, the website told us any room could accomodate an extra fold out bed (we had another friend staying with us the second night). However when we asked we were simply told no that it was not possible and my buddy (6'6") was left to sleep on the floor/love seat. Also, they were unwilling to comp us a breakfast ticket for this screw up on their part. (their breakfast of powdered eggs was $70 for four people). We were also charged for parking without using the parking garage. July 4, 2012
Rated 4 out of 5 by Some problems At arrival at the room the small refrigerator did not work and we needed it to keep some medicines. The staff replaced at once, but the new one did not work either, so they replaced once more. Then the safe did not work and they send someone to fix it and then everything was OK. The staff was helpful, but... The fitness room is very small for the hotel size but when I used it there were only one more guy. I am very dissapointed when hotels at this level charge for internet. May 15, 2012
Rated 4 out of 5 by Nicely Renovated Hotel was very pleasant, rooms are clean and comfortable. Nice bathroom fixtures and general room décor. August 5, 2014
Rated 1 out of 5 by Bad Profits I have stayed at several Sheratons, and unless I dont have a choice, I will be moving my stays to another hotel. I had resevations for 2 nights, to attend a conference Verizon was hosting in this facilty and to attend a client meeting the following day. Unfortunatly I received a call on my 1st day that the client needed to cancel the meeting. I immediately asked if I could cancel the 2nd day as I would no longer need the room. This was at approx 10:30 AM. I was told that I would be chanrged for the room, and after speaking to the manager it was reduced to a $75 cancellation fee. I understand that I booked the room for a second night, but considering the number of room our company filled over the 2 day period, I would expect an exception. The $75 I was charges is what I would consider a "bad profit". It just cost you my future buisness. June 20, 2014
Rated 2 out of 5 by Pretty average This hotel really left a lot to be desired. My poor experience all started at check in. The hotel has a gated parking garage but I was able to find a empty spot on the road outside the hotel. The desk attendant informed me that parking was $10 regardless of whether you park on the street or in the garage. That is unheard of in my eyes and I travel for business about 70 nights a year. The rooms and breakfast were nothing special either April 12, 2013
Rated 2 out of 5 by Could Improve For the 2nd year in a row, there was a day and a half of no television service. That's difficult when we're trying to get athletes to just relax and wind down. We were there with a sports' team that did not have breakfast included but it appeared that just about everyone else in the hotel had a key to the 5th floor "lounge". Why not be like the other chains and just offer free breakfast to everyone? For an early game, our only option was a very over-priced room service for $30. July 28, 2014
Rated 3 out of 5 by Great potential Pleased with hotel amenities, including plentiful parking for a handicapped guest, and location proximal to the Boston MBTA . Very satisfied with room rates and offers and staff efforts to provide early check-in. One serious complaint: I was scratched by a protruding, one-inch bed spring when rolling out of bed after my first night. I spoke promptly with the front desk and assured them no great harm was done, but that I wanted the mattress replaced. The staff promised to replace the mattress, and when I returned to the hotel 8 hours later, the spring was gone and the sheets had been changed. I went to bed on the second night only to wake up and be scratched by a different spring. Assuming this wasn't a second defective mattress, the hotel clipped the first spring and left me with the same damaged mattress. Not the customer service-friendly Starwood experience I am used to! May 22, 2012
Rated 3 out of 5 by Boston Getaway I was disapointed abour SPG upgrade. We we told only Platinum members could use the SPG room on the 5th floor. Not what we are used to in other Sheraton Hotels. Parking charges more than our reservations stated. We have stayed here in the past and guest parking was free. I am not sure I would recommend to a friend. We visit Boston several times a year, and will possibly look for other alternatives. May 7, 2012
Rated 2 out of 5 by Mixed Feelings Pros: Beautiful room/lobby area. Great reception upon arrival. Cons: Sliding doors in the room are not level and won't stay shut. Room service was horrible; they sent a bottle of wine without opening it or bringing an opener! the next night they didn't deliver everything I asked for. Overall: Not worth the price. There are better quality places to stay for less. April 24, 2013
Rated 2 out of 5 by Meh I've stayed at less expensive hotes and had a much better experience. I found this hotel too expensive for what you get. The walls were very thin, making the room noisy, the bed was very uncomfortable, sheets were scratchy, one of the two elevators was broken and the one that worked was incredibly slow. So much for the multi-million dollar renovation. April 15, 2013
Rated 5 out of 5 by Enjoyable stay Despite an industrial park-looking neighborhood, the property itself was everything you expect of a Sheraton. The staff were accommodating and the room upgrade was appreciated. We took advantage of the pool and bar area. All in all, a pleasant stay. August 1, 2014
Rated 3 out of 5 by Beds were comfortable and rooms clean due to recent renovations. This hotel was probably my least favorite spg property- to date and I have been a member since 2001. The rooms were clean/updated and the beds comfortable due to recent renovations but the hotel seriously lacked in the quality of the hotel staff and amenities. The gentleman who checked us in was extremely helpful and pleasant; however staff encountered for the remainder of the trip was not attentive or helpful. Calling the front desk consistently resulted in nobody picking up the phone. This was not once but multiple times throughout our stay. The evening front desk manager argued over sending up a roll away. We purposely booked a suite to accommodate a roll away and after getting home at 1 am from a wedding, the front desk manager said he would not send one up due to blocking the front door which was not relevant when we had a large suite with alcove. About a half hour after our conversation, a roll away was brought to our room with no explanation. The effort to obtain this was just not necessary. The pool area is in need of improvement. The lounge chairs and tables were in good condition but the concrete around the pool and hot tub edge looked dirty and run down. The tile floor to the pool was extremely slippery to the point where my husband lost his balance and almost fell from walking slowly on the surface. When I mentioned this to the front desk staff, she asked if there was excessive water- which there was not- but she said she would have someone take a look. Parking in the self-service garage was inconvenient and we did not agree with a daily charge of 12 dollar to have to walk five minutes to your car. I would rather pay a higher price for valet. Overall, this spg property was disappointing and I would not return. August 4, 2014
Rated 1 out of 5 by Not Pleasant Hotel This hotel does not have a good food and the service is not friendly. no food service after 11:00PM including room service! no special treatment for VIP member of SPG. Parking is $10.00 per day if you park your car or not! they bill you based on the day you stay! no hard pilows. the HVAC in the room is noisy. May 19, 2013
Rated 2 out of 5 by Hotel needs improved attention to details 1. Your green program is flawed. You should have housekeeping empty the wastebaskets & refill the coffee supplies daily (had to call for more), even though linens are not changed; housekeeping did not leave a voucher for each day I used the green program. You need to revise the program so that some tidying up and refreshing of supplies takes place each day. 2. The printer in the business center had no ink, and you knew about it and did nothing, not even put up a sign. NOT ACCEPTABLE, especially when there's a Staples right down the street. When you printed my boarding pass, your front desk printer was half out of ink. I had to print it out at another place to make sure that the bar code was legible. 3. I was changed $12 each day for parking. There was no information that this was going to be added to the bill, even though I only used the garage one night. 4. Staff did a good job when I complained about noisy kids in the hallway the first night. I did appreciate the manager comping breakfast the next morning. However, as I was on the 2nd floor, and it was open to the lobby, the noise should have been able to have been heard down there. 5. Staff was very responsive when fire alarm went off due to overcooked popcorn in microwave. 6. I did not think that the room was cleaned very well when I checked in. Carpet needed vacuuming, and there was debris on the floor from a prior guest. 7. My key card did not work to enter the gym/pool area. If I'm a registered guest, it should automatically work there (and in all areas accessible to guests). June 29, 2014
Rated 4 out of 5 by No Refrig or Microwave How come there is not a refrig or microwave in the rooms?....most hotels now days have those amenities. Also, paying for WiFi in your room....come on it's 2012.....other hotels don't charge one for using WiFi !!! Parking at $10 / night....unattended garage....why is there a charge? September 6, 2012
Rated 2 out of 5 by Penny Pinch Great hotel but be ready for the hidden costs. Breakfast is a whopping $15 per person. Parking is $10 per night. All amenities have inflated prices and don't bother with the on-demand TV options. If money is no object, then Sheraton it is! June 24, 2013
Rated 1 out of 5 by Lacking... ...Ample parking with convenient access to hotel with no valet service. ...Customer service when issues arise. Very Friendly front desk very deceiving. ...Very limited dining options for late at night. Hotel food and room service just OK. June 6, 2013
Rated 1 out of 5 by Remodeling Scores low mostly due to remodel. Hopefully this will improve once rennovations are complete. Musty smell in room and halways. Very dated decor. Parking deck does not allow easy access if you have bags. August 7, 2012
Rated 2 out of 5 by Good except Everything was good except there was no hot water in my room when I took a shower on arrival. In the morning it was fine. May 15, 2012
<<prev2 3 4 5 ... 9 next>>