Rated 4 out of 5 by John831 Great stay
What a good experience - with the exception of the fire alarm at 2 am Sunday morning (somebody overcooked the popcorn!) it was a great inexpensive way to stay close enough to downtown for an easy commute into Boston. I highly recemmend visiting Cheryl, Allison and Priscilla in the restaurant for a great hamburger or drink at the bar. They were all friendly and made sure all needs were taken care of, with a great attitude and attention.
August 25, 2014
Rated 1 out of 5 by RRZZ Bad Experience Overall
First of all, I was very disappointed with service. No parking close to entrance so had to walk in rain to get to hotel. Once got the room, the staff did not know where the room was. Had gone up and down stairs twice and elevators twice when finally a room service person showed me the correct location.
The room was horrible. The closet door was broken. The phone had static. Person came to fix but he said nothing he can do about phone.
In the morning when took a shower the tub would not drain as water started to fill in the tub. So could not properly shower.
Never going to stay at this location.
August 4, 2013
Rated 1 out of 5 by 307Travelbug Alot of Money for Nothing!
for a 9 day stay it was outrageous to charge $15 per day for refrigerator, $13 per day for internet, breakfast extra cost, no coffee or hot water in the early morning, no laundry facility on site, $9 parking charge nightly, room not cleaned 2 days in row
June 10, 2012
Rated 2 out of 5 by 337sad Quite a stay!
Our stay included a fire evacuation @ 2a.m. and party/wedding music playing still at 11 p.m. NOT pleasant. Booking a room a month in advance for a wedding included a HUGE price increase. Needless to say, we are not staying here! Nice staff and clean accommodations.
August 25, 2014
Rated 5 out of 5 by BK2345 Nice Hotel
Nice hotel, great lobby lounge area, preferred floor was nice with large rooms.
Pool was a little of a let down - could use a deep cleaning. otherwise facilities were great
August 25, 2014
Rated 2 out of 5 by Ronb1 Poor restaurant service and room preparation
Breakfast service was very slow. On July 27, it took 45 minutes to get our food. Other customers who arrived after us where served before us. On July 28, it took 30 minutes to get food. We had to ask for menus after waiting about 5 minutes without menus.
On July 27, we returned to our room in the afternoon and dirty glasses from the previous evening were still in the room and had not been replaced with clean ones. Also, the coffeee and not been replenished. I had to call to get the glasses and coffee replaced.
On July 27, a supervisor from the kitchen told me I would get 10,000 SPG points (the equivalent of a free night) for our inconvenience.. I don't have them yet.
August 5, 2014
Rated 3 out of 5 by swion001 parking
parking system is broken, inconvenient and overpriced
August 23, 2014
Rated 1 out of 5 by Razor19 Cold Showers and No Help
Woke up to no hot water in my room. So I let the water run for 10 mins still cold. I called the front desk and alerted them of the situation in by room. There response was I'll have engineering look at it. My response was I have 20 mins to conclude my shower to maintain my (meeting) schedule. Without dragging out details hotel staff was aware of my situation and gave me no updates or options to correct this situation. Very apologetic at the front desk when I arrived down there but all she could do was say I'm sorry and enjoy your day. Never offered me another room to shower in. Never made any attempt to make things right. At $149.00 a night I had a lot of options in that area. Next time I will use those options. Very disappointed that they had no interest to make things right.
June 24, 2013
Rated 2 out of 5 by Jonn A Bit Under Par
When we made the reservation, the website told us any room could accomodate an extra fold out bed (we had another friend staying with us the second night). However when we asked we were simply told no that it was not possible and my buddy (6'6") was left to sleep on the floor/love seat.
Also, they were unwilling to comp us a breakfast ticket for this screw up on their part. (their breakfast of powdered eggs was $70 for four people).
We were also charged for parking without using the parking garage.
July 4, 2012
Rated 4 out of 5 by soul00 Room is good however, hallway smelly and food expensive
The room was comfortable.
Internet was complementary and worked well.
I find the following as need improvements:
- The food was very expensive with slow service.
- The hallways were smelly of food that was left there.
July 20, 2014
Rated 4 out of 5 by apc001 Some problems
At arrival at the room the small refrigerator did not work and we needed it to keep some medicines. The staff replaced at once, but the new one did not work either, so they replaced once more. Then the safe did not work and they send someone to fix it and then everything was OK. The staff was helpful, but...
The fitness room is very small for the hotel size but when I used it there were only one more guy.
I am very dissapointed when hotels at this level charge for internet.
May 15, 2012
Rated 2 out of 5 by Steve31 Pretty average
This hotel really left a lot to be desired. My poor experience all started at check in. The hotel has a gated parking garage but I was able to find a empty spot on the road outside the hotel. The desk attendant informed me that parking was $10 regardless of whether you park on the street or in the garage. That is unheard of in my eyes and I travel for business about 70 nights a year.
The rooms and breakfast were nothing special either
April 12, 2013
Rated 3 out of 5 by Chris2006 Great potential
Pleased with hotel amenities, including plentiful parking for a handicapped guest, and location proximal to the Boston MBTA . Very satisfied with room rates and offers and staff efforts to provide early check-in. One serious complaint: I was scratched by a protruding, one-inch bed spring when rolling out of bed after my first night. I spoke promptly with the front desk and assured them no great harm was done, but that I wanted the mattress replaced. The staff promised to replace the mattress, and when I returned to the hotel 8 hours later, the spring was gone and the sheets had been changed. I went to bed on the second night only to wake up and be scratched by a different spring. Assuming this wasn't a second defective mattress, the hotel clipped the first spring and left me with the same damaged mattress. Not the customer service-friendly Starwood experience I am used to!
May 22, 2012
Rated 3 out of 5 by jim66 Boston Getaway
disapointed abour SPG upgrade. We we told only Platinum members could use the SPG room on the 5th floor. Not what we are used to in other Sheraton Hotels. Parking charges more than our reservations stated. We have stayed here in the past and guest parking was free. I am not sure I would recommend to a friend. We visit Boston several times a year, and will possibly look for other alternatives.
May 7, 2012
Rated 1 out of 5 by fabricio very unhappy, feel disrespected,
started from the moment i got to the hotel, having to wait in line for 30 min because there was only one lady checking people in and she didnt seem to know what she was doing.. ( not enough people to help costumers at the start ), after they didnt know what to do with the parking lot as i couldnt park my truck in the garage because the truck was too tall and wouldnt fit on the garage, the lady didnt know if she should charge me for parking or not, guess what happened? i have been charged twice now,... got there at 3pm saturday, left 10 am sunday and was charged for 2 nights of parking,
then we go to have breakfast, i tried to use a gift card that was given to me by the hotel ( $ 5.00 ) the people from the breakfast area didnt seem to know how to do it, i asked the manager if i could use my gift card because i was about to leave to go home and would lose the 5.00 dollar gift card he said NO PROBLEM, guess what happened? been charged twice again...
two parking fees in one day, two breakfast charges in one day...
the worst comes now..i have called the hotel many times, spoken to 3 diferent people THEY DONT CARE, they say they cant do anything, dont know how it happened, get transfered to the billing dept every time, get a voicemail from a man that is apparently in charge of that but been 3 days not a phone call back...one thing i have to say was my 1st time at a sheraton hotel and will be the last...will never go back again and every time i hear about a friend going he will know about what happened to me..
August 19, 2014
Rated 2 out of 5 by Corey Mixed Feelings
Pros: Beautiful room/lobby area. Great reception upon arrival.
Cons: Sliding doors in the room are not level and won't stay shut. Room service was horrible; they sent a bottle of wine without opening it or bringing an opener! the next night they didn't deliver everything I asked for.
Overall: Not worth the price. There are better quality places to stay for less.
April 24, 2013
Rated 2 out of 5 by Dawn69 Meh
I've stayed at less expensive hotes and had a much better experience. I found this hotel too expensive for what you get. The walls were very thin, making the room noisy, the bed was very uncomfortable, sheets were scratchy, one of the two elevators was broken and the one that worked was incredibly slow. So much for the multi-million dollar renovation.
April 15, 2013
Rated 2 out of 5 by jown Really need to sort out the food
Rooms were looked after well, but a bit dark and miserable.
The "bing-bing" noise from the service elevator (near my room) was comparable to torture, going over and over again first thing in the morning as staff went about their duties.
The real let down though was the food. Steaks were dry and tasteless, breakfast up on the 5th floor, (i.e. the one included in your room rate) was abysmal, there was no real choice and the breakfast room was too small and often too crowded.
The staff, however, were all good, friendly and helpful, the gym and pool were nice enough and well enough equip.
July 31, 2014
Rated 2 out of 5 by Toby2014 August 17-18, 2014
We stayed 3 years ago and everything was wonderful. Service was lacking during this stay, and some things needed repair. We were told to call the front desk when we returned from Boston on the T and the shuttle would pick us up. We had to call twice. During the second call to the front desk they acted as if they didn't recall the first call I had put in. We were not happy being stranded without a ride for double the time that would be considered reasonable. When I brought this to the attention of the front desk, the young women was argumentative. Very poor guest relations from this staff person. Next, Wifi was not working in our room. After bringing this to the attention of two different staff members at the front desk, one acted surprised and the other gave me the quick brush off response. They did respond quickly by connecting me with their local support team. After spending about an hour of my time with them on the phone, no one would acknowledge that Wifi wasn't available in the room. We discovered this after testing our other devices which showed no Wifi was even available. With current day technology, this is unacceptable. By 9:30 pm, being exhausted from the day, we next found that the TV was not working properly. Most stations were going into an intermittent digital freeze. At this hour, no one wants a maintenance person invading our rest time so we did not call the front desk. It appears that this staff needs a brush up course on how to handle guest relations. They also need a system in place to check to make sure everything in the room in working and in good repair before each guest arrives. It would be wise on the Sheraton's behalf to send me a voucher for a reduced stay in the future to compensate me for the time I lost, over an hour, by spending time on the phone with their local support team to fix Wifi that never existed in the first place. Time is money and I'll never get this lost hour back, nor the time I needed to spend using Wifi which the hotel advertised as a room amenity.
August 20, 2014
Rated 1 out of 5 by Pierre Not Pleasant Hotel
This hotel does not have a good food and the service is not friendly. no food service after 11:00PM including room service! no special treatment for VIP member of SPG.
Parking is $10.00 per day if you park your car or not! they bill you based on the day you stay! no hard pilows. the HVAC in the room is noisy.
May 19, 2013
Rated 4 out of 5 by WhereIsRefri No Refrig or Microwave
How come there is not a refrig or microwave in the rooms?....most hotels now days have those amenities.
Also, paying for WiFi in your room....come on it's 2012.....other hotels don't charge one for using WiFi !!!
Parking at $10 / night....unattended garage....why is there a charge?
September 6, 2012
Rated 1 out of 5 by unsatisfied09 Ruined my Boston adventure!
1) Started off at check in: I was standing in the front desk tocheck in while 2 staff members were just talking in front of me not paying attention to the guest in front of them. It took me almost 45 mins just to get the room keys while my mother was waiting outside. My questions were answered with sarcasm and aggression; I was so tired I didn't bother to respond to it. I JUST WANTED TO LAY DOWN!
2# We got to the room, ready to rest: THE ROOM IS FILTHY! We were given a used room. The staff took another 30 mins to give us another room and didn't even help with our luggage.
WORST SERVICE EVER!!! Although we were given a complimentary breakfast #the food was delicious!), the staff that morning was as unpleasant as the staff the night before.
First ever stay in a Sheraton hotel, I'm not sure if we were treated unfairly because of the way looked, dressed or whatever it is, I AM AN UNHAPPY CUSTOMER AND PROBABLY NEVER COMING BACK!
July 2, 2014
Rated 2 out of 5 by Beba Penny Pinch
Great hotel but be ready for the hidden costs. Breakfast is a whopping $15 per person. Parking is $10 per night. All amenities have inflated prices and don't bother with the on-demand TV options. If money is no object, then Sheraton it is!
June 24, 2013
Rated 1 out of 5 by HayBec Lacking...
...Ample parking with convenient access to hotel with no valet service.
...Customer service when issues arise. Very Friendly front desk very deceiving.
...Very limited dining options for late at night. Hotel food and room service just OK.
June 6, 2013
Rated 1 out of 5 by Beldar Remodeling
Scores low mostly due to remodel. Hopefully this will improve once rennovations are complete.
Musty smell in room and halways. Very dated decor.
Parking deck does not allow easy access if you have bags.
August 7, 2012
Rated 1 out of 5 by OOBIE Bad Profits
I have stayed at several Sheratons, and unless I dont have a choice, I will be moving my stays to another hotel. I had resevations for 2 nights, to attend a conference Verizon was hosting in this facilty and to attend a client meeting the following day. Unfortunatly I received a call on my 1st day that the client needed to cancel the meeting. I immediately asked if I could cancel the 2nd day as I would no longer need the room. This was at approx 10:30 AM. I was told that I would be chanrged for the room, and after speaking to the manager it was reduced to a $75 cancellation fee. I understand that I booked the room for a second night, but considering the number of room our company filled over the 2 day period, I would expect an exception. The $75 I was charges is what I would consider a "bad profit". It just cost you my future buisness.
June 20, 2014
Rated 2 out of 5 by DB15 Good except
Everything was good except there was no hot water in my room when I took a shower on arrival. In the morning it was fine.
May 15, 2012
Rated 5 out of 5 by Quattro Graciously accomodating!
We visited Needham for a funeral. There were other people coming from out of town as well and although I rarely ask for an upgrade, I thought this would be the time for my platinum status to come in handy! We wanted a larger room to be able to connect with our friends while not at the funeral home and your staff accommodated this request without hesitation. One night we wanted to order room service for 7 of us and they allowed us to eat in privacy in the 5th floor club lounge. Very accommodating and something that our friends appreciated after days of being around crowds of people. And I personally enjoyed your Change is Good promotion - the cookie was delicious! Keep up the great work!
March 7, 2012
Rated 2 out of 5 by LATraveler98 Hotel needs improved attention to details
1. Your green program is flawed. You should have housekeeping empty the wastebaskets & refill the coffee supplies daily (had to call for more), even though linens are not changed; housekeeping did not leave a voucher for each day I used the green program. You need to revise the program so that some tidying up and refreshing of supplies takes place each day.
2. The printer in the business center had no ink, and you knew about it and did nothing, not even put up a sign. NOT ACCEPTABLE, especially when there's a Staples right down the street. When you printed my boarding pass, your front desk printer was half out of ink. I had to print it out at another place to make sure that the bar code was legible.
3. I was changed $12 each day for parking. There was no information that this was going to be added to the bill, even though I only used the garage one night.
4. Staff did a good job when I complained about noisy kids in the hallway the first night. I did appreciate the manager comping breakfast the next morning. However, as I was on the 2nd floor, and it was open to the lobby, the noise should have been able to have been heard down there.
5. Staff was very responsive when fire alarm went off due to overcooked popcorn in microwave.
6. I did not think that the room was cleaned very well when I checked in. Carpet needed vacuuming, and there was debris on the floor from a prior guest.
7. My key card did not work to enter the gym/pool area. If I'm a registered guest, it should automatically work there (and in all areas accessible to guests).
June 29, 2014
Rated 2 out of 5 by fromNJ This hotel has had better days
We had stayed here before in years past. Cleanliness was not up to expectations. We were surprised to find dirty toilet paper sitting in our toilet. (We informed the front desk at check-out, and I can favorably report that they said they were glad I let them know.) The ice machine on our floor was out of order. When I called the front desk to report this and ask where there were working ice machines, the response was gruff and that I should simply try other floors. (I did, and found a working one.) When we asked a staff member the location of a follow-up function, we were directed to the wrong place. In contrast, in years past all seemed perfect at this location. The rugs etc seem to be getting dated & worn. Should it still be a Sheraton at all?
October 7, 2013