Rated 4 out of 5 by Bruny4987 Bustling, Comfortable, Friendly
This hotel is in a good location if you are on business. It is not very central to Boston, but if you are in the area for business it is ideal. The cafe and restaurant are great and there are a lot visitors. The staff is extremely friendly and very recognizing of SPG. In addition, I frequent the hotel because it is pet friendly. The only downfalls is that the rooms here seem to have thin walls. I have yet to notice this about any other Starwood hotels, but because my room had a window facing the front of the hotel, I could often hear people talking and carrying on outside. I also constantly noticed when people walked past my door. Lastly, the shuttle service is a great amenity but it also got in the way of my plans when it was an hour late to pick me up.
March 13, 2014
Rated 5 out of 5 by Abhishek Great hotel, comfortable stay
I stayed in Sheraton Needham Hotel for ten days and I loved the way I was treated! The rooms are comfortable. The hotel provides great amenities and ambience. The staff were courteous and polite. I would highly recommend Sheraton for business as well as leisure visitors.
February 17, 2014
Rated 4 out of 5 by JKR07 Great staff, Poor Room Service
I stay at the Sheraton Needham frequently for business travel and the front desk staff is GREAT, the bartenders are friendly, the facility is comforting. Ellie has such a nice welcome smile whenever I check in and the staff is very cheerful!
I have never had a good experience with Room Service though. After working until at least 8 each day with more work left to do -- it is frustrating. One day all I asked for was silverware for the food I picked up on my way in, water, and fruit...it never came! Another time I ordered a meal at 830 (I had calls back to back until 10) -- she told me it would be 30 minutes (Thank god because I'm starving). An hour later still did not receive my food and no one would pick up at room service. Finally the front desk gentleman had to go ask them to call me. She called me and said sorry it will be up in 30 minutes. When I asked what cause the delay, she said Oh we're so busyyy, someone forgot to punch it in (someone being her since she is the one I ordered from)! At least she did not charge me for my meal.
February 12, 2014
Rated 1 out of 5 by SPGguest011114 Parking Fees
Upon arriving at the hotel we were informed there was a $12 parking fee. However, upon booking I was not advised of this fee. Had I known, I would have chosen another hotel. Additionally, to exit the parking garage you need a key. If you do not have one, the intercom button may be pressed. The staff member who checked us out took both of our keys and did not advise as to presssing the intercom button to exit. From any property that has a gate at the garage, I expect the staff to advise as how to exit. Additionally, the intercom button was not labeled nor in plain view. Therefore, I had to exit the car while at the gate to return to the front desk for instructions. The staff member at the desk was less than pleasant when I inquired as to how to exit the garage.
January 12, 2014
Rated 5 out of 5 by annettwork extremely friendly and helpful staff bettered my stay
I needed to visit a friend in Needham and was debating whether to stay in the Boston area and drive to Needham, or whether to just stay in the Needham area.
Turns out I made a great choice by picking Sheraton Needham.
Upon arrival, upgrades and perks for the Platinum program were explained and given, and I had an upgrade to the club floor.
Throughout my stay, the on-site staff were very friendly, helpful, and were always smiling.
Most of the operators on service express were quite helpful, though I did have one patch me to room service and the things I ordered (refill for the club lounge fruits) never arrived.
Complimentary shuttle is offered on weekdays for places within 5 miles, and I forgot that it was a weekend, and when I called Service Express to book a shuttle, I was bluntly told it wasn't offered, in a slightly annoyed tone. She called a taxi for me, but I missed it narrowly - this is where the on-site staff were very very helpful - they went out of the way to drive me to a nearby destination. I was very impressed at their friendliness and flexibility.
The friendliness of most staff highly contrasts with the staff attitude in other Starwood Hotel chains in the Boston area.
There was a indoor heated pool but I was too busy to use it, though I did meet a lady while taking the elevator who had just enjoyed the jacuzzi on the floor.
Perhaps one thing that could be helpful in the future was to have common appliance chargers (e.g. Apple products, though I know it was "inadvertently taken" by a previous hotel guest)
Also, I would suggest there be more variety for the breakfast buffet (seems to have a lack of greens).
January 1, 2014
Rated 4 out of 5 by Manny48 Mr
Overall expierience was very good. Was very surprised to see a SPG charge of 49.24 on my bill considering I booked using points. What was the charge for?
December 26, 2013
Rated 3 out of 5 by TechTrav8 This isn't New York City!
It is unfortunate that one element of my stay overshadowed the entire experience: I was absolutely dumbfounded that, in the suburban location of Needham, Sheraton charged me $10/night for parking in addition to my room charge! As a hotel guest, I feel taken advantage of. The real insult was the fact that, as the front desk glibly explained to me, if I were simply visiting the hotel - going into the bar or restaurant - parking would be free, but as a paying overnight guest, a charge was due (I am a Starwood Preferred Guest, BTW). I cannot say that the charge was not disclosed on the website, but it certainly was not presented prominently enough to be noticed. So be forewarned, if you are comparing prices online, tack on the additional parking charge before making your hotel selection. Had I known, I would have certainly stayed elsewhere. Despite renovations, this hotel still looks tired, and I could have done better down the street.
December 7, 2013
Rated 4 out of 5 by Straightshootah Nice newness
We were treated very nicely, and appreciate the extra efforts by Anne.
This hotel has some nice new updates, but they aren't done. Only one elevator was working, and that was a small inconvenience, but the elevator that was working made terrible noise and vibrated so much it was uncomfortable. We were on the fourth floor and had lots of stuff, otherwise we would have used the stairs.
Also. The staff was very nice, but the front desk person who checked us in was very new and couldn't answer our question about the shades in the room because he had never been in a room, per himself! He did send the engineer up right away, who showed us the privacy shades were hidden and difficult to find. We suggested a sign be posted because we talked to another guest who never found the shades and couldn't sleep!
Otherwise, the breakfast food was tasty, but a bit pricey for a not very upscale breakfast. The staff couldn't have been nicer, and quickly served the individually-prepared eggs requested. I think many guests have breakfast included, as did we, which meant we would never complain about the price, naturally.
Lastly, paying $10 per night for parking seems crazy in Needham. Most parking in this area is free. The gate was broken, in fact, and no one paid over this weekend unless you were a guest who paid in advance. Not so fair.
The pool area was pretty but we couldn't do laps for exercise since it's too small for that. The exercise room was nicer than most.
All in all, it was a pleasant stay, the issues very small, and the room was comfortable. Thank you.
November 18, 2013
Rated 4 out of 5 by hotinPHX Great comfort & proximity
Friendly & comfortable accomadations near family that we were visiting…
November 12, 2013
Rated 4 out of 5 by Maineiac my stay
I enjoyed my stay. This is a great place to have a reunion
November 11, 2013
Rated 3 out of 5 by Bricuse It was ok
Room was clean and the staff was helpful, but there were not enough people to check in guests. The lock on my first room would not lock and the staff did a good job of switching rooms for me. Shower heads are too low and I resent having to pay $10 to park in a lot that should be free.
October 31, 2013
Rated 4 out of 5 by CJ720 the heat
when we got to the room it was freezing. An engineer came up and said the sensor was blocked. Later on we couldn't turn the heat off and the room was like an oven. Again an engineer came. We had an engineer check the thermostat / remote 4 times (in two days) and finally he removed the thermostat and had us leave the heat on manual so that it continued to blow.
October 29, 2013
Rated 4 out of 5 by Danlesmer Satisfactory.
Shower stream very weak-needs an upgrade.
Room did not have a shower cap.
Room service tray left outside someone's door overnight.
October 28, 2013
Rated 4 out of 5 by Lance51 Ernie is the best!
Met Ernie a few times throughout my stay. He gave me a shuttle ride every morning into town. Ernie works hard! He was doing all sorts of different tasks during my stay!
The rooms are too noisy. The conncting door is not a good idea. I could hear the conversation in the next room loud and clear.
October 27, 2013
Rated 4 out of 5 by RobinYU Great Place to stay
more comfortable after renovation, i like the king size bed with additional pillow.
elevator is old and slow though
October 21, 2013
Rated 1 out of 5 by KLX125 awful experience
My bad experience started with the fact they couldn't find my reservation in the system, thank god for a smart phone and I had the confirmation number! Then when I questioned something the next morning at the front desk I was given an attitude and never got a straight answer. The paint in my bathroom was peeling off the ceiling. Just an overall bad experience for my husband and I, We have stayed at cheap motels in the past and had better experiences and would have continental breakfast included but not here at the sheraton they even charge you for the bottle of water in the room I was afraid to make coffee for fear it may cost an arm and a leg.
October 13, 2013
Rated 2 out of 5 by pmorgan Terrible hotel
My room was not available due to construction that i was not informed of beforehand and i ended up with a double bed instead of a king. The Restaurant is awful. Overall i did not enjoy this experience.
October 8, 2013
Rated 5 out of 5 by CheG review
everything was very enjoyable
October 7, 2013
Rated 2 out of 5 by fromNJ This hotel has had better days
We had stayed here before in years past. Cleanliness was not up to expectations. We were surprised to find dirty toilet paper sitting in our toilet. (We informed the front desk at check-out, and I can favorably report that they said they were glad I let them know.) The ice machine on our floor was out of order. When I called the front desk to report this and ask where there were working ice machines, the response was gruff and that I should simply try other floors. (I did, and found a working one.) When we asked a staff member the location of a follow-up function, we were directed to the wrong place. In contrast, in years past all seemed perfect at this location. The rugs etc seem to be getting dated & worn. Should it still be a Sheraton at all?
October 7, 2013
Rated 3 out of 5 by treeza nice hotel
Quiet location,comfy beds.
Used stairs often because elevators were very slow.
Paying for parking at a hotel?Never have had to do that before.
No complimentary newspaper or breakfast as many hotels offer.
No printed material for information on the area,restaurants etc.
October 7, 2013
Rated 5 out of 5 by Byte63 Excellent Customer Service
When I arrived at the Sheraton, I realized that I had failed to properly book my room through my corporate travel system. Despite being a busy night, the desk agent politely took my information, looked up the details, and found me an excellent room adhering to my company rate. Thank you!
September 26, 2013
Rated 5 out of 5 by SlickHick Great Staff
The Hotel has a very friendly knowledgeable staff
Meals were excellent
Room was excellent
September 24, 2013
Rated 4 out of 5 by Pumpkin97 Sheraton Needham
Nice hotel with attractive rooms. Good place to stay, if you need to be in this area.
September 21, 2013
Rated 3 out of 5 by elle1913 Do not order room service...
This hotel was ok. For platinums this one of the most limited lounges I have experienced. No wine or beer and only two items to pick from in the evenings. Room service is horrible. I ordered a medium burger and they gave me a well done... Then I called to have it redone... They came back with the wrong burger now medium well. This burger cost me over 30.00 so of corse I was not pleased. The staff is friendly. The beds are comfortable but this is not the greatest Sheraton that I have ever been to.
September 20, 2013
Rated 3 out of 5 by RJR1 Not arranged around customers, but around hotel systems
Arrived late - and as single travelling female was put on a ground floor room, and because I am travelling on business for 2 weeks, my suitcases had to be taken a long way round as there are a few steps and heavy to lift. No mention of parking charges on website. Equally, difficult to transport my large suitcases from car to hotel as its up hills etc. Can't use the voucher they give you unles you pay tax on it for the coffee bar etc etc. Hotel staff polite but only for show, no actual feel of "service" - all going through the motions apart from in the breakfast room.
Facilities are great and excellent (apart from the dodgy A/C unit which didn't respond to the controls or the engineer, just turned it off in the end) - just what you expect from a Starwood - BUT the service and general approach was not. Its all arranged around the hotel's sytems, not the individual customer.
September 20, 2013
Rated 4 out of 5 by NYTraveler201 Better after renovation, but requires fine tuning
We stayed in the hotel for 1 week in September 2013. Checking in was ok, but we were not informed about or given our breakfast coupons until later in the week (our rate included breakfast). We paid for parking in the garage, but our room keys were never able to open the gates (after being re-programmed 6 times). The room and bed were comfortable and appeared clean. However, it was clear that the carpets had not been cleaned in a while. When my wife walked across the carpet in white socks to get into bed, the bottom of her socks picked up dirt from the carpet. Housekeeping was adequate, although we had to call and ask for extra towels and toilet paper. We were credited for the parking issue and we did receive 3 days of breakfast coupons. The breakfast buffet was good. Giving away fresh apples at the front desk was a nice touch. Overall, the hotel staff was friendly. Two excellent employees were Laura (at the front desk) and Anne (in the hotel's office). We would stay here again.
September 14, 2013
Rated 4 out of 5 by Jimbo100 Very nice home away from home
This hotel was a nice place to stop after a long trip. I thought the staff at front desk was excellent. I think the bar staff could use a little help.
September 2, 2013
Rated 3 out of 5 by Liljerry Unfortunate First Stay
This hotel came highly recommended. Unfortunately our room wasn't so great. The curtains never closed and they had some gross stains on them., The air unit had to get fixed,the pictures on the wall were sideways and the wood tables were covered by glass all dirty and not cleaned all on the other side..
Ring marks and dust.they need to be taken off and cleaned both sides! I did report it .
Oh forgot the soiled couch ,and then the air unit leaked on the floor making carpet wet.Last room maybe not much maintenance
Coming for football games, maybe next time.
September 1, 2013
Rated 3 out of 5 by thedawn Needs some training
We went to use the sheraton club and food not ready by 730am (which it was supposed to be.) So went downstairs to ask why. They said they didn't know and gave me coupon for "grab and go." When woman took forever to get good ready I had my son get food so I could pull up car. Apparently a mixup and my son forgot that he had the coupon from the front desk.
Well my son was nearly accosted at front door my large man who said woman behind counter said he left without paying. Very accusatory voice which scared my 11 yr old. He didnt't ask to speak to me (which he should have in my opinion) and was rather confrontational. No one should approach a child in this manner!
So I go to hand coupon to the server and she announces "this coupon no good here!"
Really, is this the level that service has gotten to? She couldn't simply check with front desk (20 ft away) without handling in such a rude manner.
This experience made me not want to return to hotel.
September 1, 2013
Rated 2 out of 5 by BC2013 Hotel not able to be responsive
We have stayed here before because of our business with Boston College. Our most recent stay was very disappointing. Our toilet was not flushing properly. We notified the staff on each day ( three separate times), but they couldn't fix it or move us to another room. Each day when we would return to our room in the evening, the front desk would assure us it was fixed, but we would go to our room and try flushing the toilet, but it was still not working. This was for four days .
Very disappointing .
September 1, 2013