Rated 2 out of 5 by paka This hotel continues to deteriorate
It was already very hot outside and we had to use the very hit stairway with our luggage to get to our room because both elevators were not working - most importantly no apologies were made for the inconvenience. First time I was in any hotel (any brand) where all elevators were out.
July 22, 2013
Rated 3 out of 5 by 500NightsLifetime The shuttle bus driver was excellent
Driver understood hostipatilty.
Room service was out of bottled water and white wine.
ATM took 15 minutes on first day and did not work, then 15 minutes (new machine) on second day and did not work.
Air conditioner failed on day two and increased it's operating volume by 30 decibels.
August 6, 2012
Rated 5 out of 5 by edb1919 a pleasant experience
The staff was accommodating in every respect and Charlie went above and beyond the call of duty to make my stay outstanding. I'm most grateful for all of the efforts on my behalf. The room was very clean and comfortable. It was a pleasure to be a guest at the Sheraton Needham Hotel.
March 11, 2013
Rated 4 out of 5 by parky2208 boston visit
I would like you to provide free Wi Fi access in the whole hotel, there is no reason you can not do this other than using it as an additional income stream?
I appreciate you are working on your new restaurant facilities therefore your food and beverage score is below expectation.
September 24, 2012
Rated 4 out of 5 by Bowlingqueen Goodf hotel
Staff is outstanding. Room was disappointing. Booked Club level and room was extremely small . Small couch not necessary and we were tripping over each other to get around. Bathroom also very small with no towel racks. Usedthe "green option" but found no place to put used towels.
March 8, 2013
Rated 3 out of 5 by Sevvie Nothing to write home about
Rooms are fine but only stay here if you have a reason to be in the area. The view from the room is over the highway, the hotel has no particular charm and the staff is correct but not very warm or welcoming. When I stayed the hotel was also under renovations which didn't help.
February 7, 2013
Rated 4 out of 5 by JKR07 Great staff, Poor Room Service
I stay at the Sheraton Needham frequently for business travel and the front desk staff is GREAT, the bartenders are friendly, the facility is comforting. Ellie has such a nice welcome smile whenever I check in and the staff is very cheerful!
I have never had a good experience with Room Service though. After working until at least 8 each day with more work left to do -- it is frustrating. One day all I asked for was silverware for the food I picked up on my way in, water, and fruit...it never came! Another time I ordered a meal at 830 (I had calls back to back until 10) -- she told me it would be 30 minutes (Thank god because I'm starving). An hour later still did not receive my food and no one would pick up at room service. Finally the front desk gentleman had to go ask them to call me. She called me and said sorry it will be up in 30 minutes. When I asked what cause the delay, she said Oh we're so busyyy, someone forgot to punch it in (someone being her since she is the one I ordered from)! At least she did not charge me for my meal.
February 12, 2014
Rated 4 out of 5 by Cardsfan1 Significantly improved
From the last time we stayed at a terribly worn out hotel, the improvements and upgrades are dramatic. The workout facility is now passable and certainly on the better side of similar hotels. The eliptical machines are good. The free weights were complete. The pool is nice.
August 29, 2013
Rated 3 out of 5 by treeza nice hotel
Quiet location,comfy beds.
Used stairs often because elevators were very slow.
Paying for parking at a hotel?Never have had to do that before.
No complimentary newspaper or breakfast as many hotels offer.
No printed material for information on the area,restaurants etc.
October 7, 2013
Rated 4 out of 5 by PGNY Lighting and mirrors
Lighting could have been better in the bathroom for putting on makeup. Also a mirror in the room would be nice. And something to put my coffee cup near the couch other than the air conditioner.
Very comfortable bed. Nice to have the TV channel info in the welcome book.
June 24, 2013
Rated 5 out of 5 by jdkansas best staff ever!!!
The staff went above and beyond to meet my needs. Their dedication to the shuttle service is like no other hotel I have stayed out. When I come back to the area, I will look at no other place then to here! Congrats on the remodel as well, cannot wait to see it finished!
December 14, 2012
Rated 4 out of 5 by met60 nice place
very nice property. the newly redone room we had was fine except it was dark due to wall paper...Parking really needs to be worked on: not clear how to get into it, cards don't work very well, and leaving is also rough. turns into and out of the lot are a problem
July 15, 2013
Rated 5 out of 5 by KMelted Fantastic experience
My stay was a wonderful experience, the bed was very comfortable, the room was good sized, but I was disappointed that the drapes/curtains did not close at all to block out the outside light. I also get nauseated by the smell of orange, so I can not use the soap
October 26, 2012
Rated 3 out of 5 by rabrom1 Club Level
With the amount of SPG required for one night stay, Gold Members should be allowed access to the club level and free internet not have to choose one or the other. I have stayed in numerous SPG hotels, used less points and got more. I was disappointed.
August 11, 2012
Rated 2 out of 5 by m233 front desk issues
40 minutes to check in at 11 pm. Crazy bad. Shower very slow to warm up in morning and slow drain. Hate to pay for parking in burbs. I probably will not go back to this one.
March 17, 2014
Rated 5 out of 5 by shelZ18 Wonderful staff
Very good experience with delightful accommodations, wonderful service and very pleasant weekend. Thank you
April 7, 2014
Rated 4 out of 5 by NewCanaanHector Good Hotel
Although we did not get the exact room we had reserved, the Staff was most helpful in making it up to us.
It is always hard to man the Front Desk late at night, but we received every possible help from the Front Desk, even when we checked in late.
July 5, 2012
Rated 4 out of 5 by monte2012 Great place to stay
We stayed here in September for a conference. Front desk very effecient and friendly, the hotel restaurant was going through renovations but they did everything to make sure it didn't effect your dining experience. Great place for a conference.
September 26, 2012
Rated 5 out of 5 by canuck48 staff
I have never stayed at a hotel with such attention to detail and service as the Sheraton Needham. The management and staff are outstanding and obviously enjoy their work. They go above and beyond to help out. This hotel has a gold standard.
December 8, 2012
Rated 3 out of 5 by Scoot Was late to meetings due to missed wake-up call
This hotel was average compared to other Starwood properties. I was 15 minutes late to my morning meetings due to not getting my requested wakeup calls. Alarm clock was not easy to program so requested wake up call but did NOT get it.
August 3, 2012
Rated 4 out of 5 by Stillser7 Good Experience
Nice Hotel, parking garage is quite a few steps away from the hotel, so not so great if experiencing inclimate weather. Staff was friendly, room was a good size, and bed very comfortable. Easy drive into Boston via Rte 9.
August 11, 2012
Rated 4 out of 5 by Jeff31 Good experiences
This is the second time we stayed at this hotel since April. Each time we were greeted professionally and with courtesy. They accommodated me with connecting rooms without any delay. Rooms were clean and met our needs.
June 29, 2012
Rated 5 out of 5 by MrEli Great hotel
I came one night for business and extended 2 more nights the hotel was so great. Excellent recent renovation. I spent 2 days writing - the rooms are great, very comfortable and serene. Staff very friendly & responsive.
March 5, 2013
Rated 4 out of 5 by Fromaway Business trip
The company I work with recommended this hotel. It was very close to their offices.
The room was comfortable and very quiet.
Did not like that the parking was $10.00/day.
Wish they had valet parking for that rate.
August 9, 2013
Rated 5 out of 5 by Cathy My Stay
The dining room renovations were very different but good. The menu offered more of a selection of food, which was great and the service was exceptional. Overall everything, including the staff was excellent.
May 14, 2013
Rated 2 out of 5 by pmorgan Terrible hotel
My room was not available due to construction that i was not informed of beforehand and i ended up with a double bed instead of a king. The Restaurant is awful. Overall i did not enjoy this experience.
October 8, 2013
Rated 5 out of 5 by Anne1010 Soooo Clean!!!!
The room was beautiful....so cery clean...I was in 419 for 4 days and was very pleased. During the conference...the food was really great. The staff were very friendly and accomodating.....so very nice.
October 15, 2012
Rated 5 out of 5 by Jorge31 Sheraton Needham was great
My hotel stay at the Sheraton Needham was great, the room was wonderfull, clean, attarctively appointed, the bed was very comfotable and I slept like a champion, thanks for making my stay wonderful.
April 30, 2012
Rated 5 out of 5 by barb39 very attentive staff
I stayed at this hotel for three days for a conference, which meant I was there for 24hours a day. I found every person on the staff to be extremely friendly and attentive to my needs.
June 27, 2013
Rated 4 out of 5 by Juliem714 This hotel was reasonably priced and is in great shape.
This is one of the nicest Sheratons that we've stayed at in a while. The rooms were clean and updated. The lobby is nicely outfitted. The brunch in the lobby restaurant was nice too.
September 19, 2012