Rated 4 out of 5 by met60 nice place
very nice property. the newly redone room we had was fine except it was dark due to wall paper...Parking really needs to be worked on: not clear how to get into it, cards don't work very well, and leaving is also rough. turns into and out of the lot are a problem
July 15, 2013
Rated 5 out of 5 by KMelted Fantastic experience
My stay was a wonderful experience, the bed was very comfortable, the room was good sized, but I was disappointed that the drapes/curtains did not close at all to block out the outside light. I also get nauseated by the smell of orange, so I can not use the soap
October 26, 2012
Rated 3 out of 5 by Z1957 Not what you would expect for the price.
Value for money is not what I have become accustomed to with the SPG brand at this particular property.
July 26, 2014
Rated 3 out of 5 by Ginger518 Nice hotel in need of a little TLC
Good bones, but needs TLC. Pool water was cloudy, Jacuzzi had scum film, heat system in room didn't work, ice machine on club level wasn't working, restaurant only served buffet for bkfst no menu items, restaurant at night was loud due to bar area.
April 4, 2014
Rated 5 out of 5 by Tabnyolei The Club Lounge is awesome
I enjoyed my stay throughout Easter.The rooms are clean.The staff are friendly.The heated swimming pool was not warm though....the water was cold..Meals are not child friendly whatsover.Cold tasteless food is what we got for the baby.
May 5, 2014
Rated 4 out of 5 by JKR07 Great staff, Poor Room Service
I stay at the Sheraton Needham frequently for business travel and the front desk staff is GREAT, the bartenders are friendly, the facility is comforting. Ellie has such a nice welcome smile whenever I check in and the staff is very cheerful!
I have never had a good experience with Room Service though. After working until at least 8 each day with more work left to do -- it is frustrating. One day all I asked for was silverware for the food I picked up on my way in, water, and fruit...it never came! Another time I ordered a meal at 830 (I had calls back to back until 10) -- she told me it would be 30 minutes (Thank god because I'm starving). An hour later still did not receive my food and no one would pick up at room service. Finally the front desk gentleman had to go ask them to call me. She called me and said sorry it will be up in 30 minutes. When I asked what cause the delay, she said Oh we're so busyyy, someone forgot to punch it in (someone being her since she is the one I ordered from)! At least she did not charge me for my meal.
February 12, 2014
Rated 3 out of 5 by rabrom1 Club Level
With the amount of SPG required for one night stay, Gold Members should be allowed access to the club level and free internet not have to choose one or the other. I have stayed in numerous SPG hotels, used less points and got more. I was disappointed.
August 11, 2012
Rated 4 out of 5 by anumeg Shuttle Service
It would be really great if Shereton provides free shuttle service for Boston Logan airport.
July 24, 2014
Rated 4 out of 5 by NewCanaanHector Good Hotel
Although we did not get the exact room we had reserved, the Staff was most helpful in making it up to us.
It is always hard to man the Front Desk late at night, but we received every possible help from the Front Desk, even when we checked in late.
July 5, 2012
Rated 5 out of 5 by JK2314 Great Hotel Experience
This was my first time traveling for business/graduate school and the Hotel was clean and neat. The staff was very helpful, professional, and attentive to guest needs. Overall, I had a great experience staying at the Sheraton Needham Hotel.
March 17, 2014
Rated 4 out of 5 by monte2012 Great place to stay
We stayed here in September for a conference. Front desk very effecient and friendly, the hotel restaurant was going through renovations but they did everything to make sure it didn't effect your dining experience. Great place for a conference.
September 26, 2012
Rated 5 out of 5 by canuck48 staff
I have never stayed at a hotel with such attention to detail and service as the Sheraton Needham. The management and staff are outstanding and obviously enjoy their work. They go above and beyond to help out. This hotel has a gold standard.
December 8, 2012
Rated 3 out of 5 by Scoot Was late to meetings due to missed wake-up call
This hotel was average compared to other Starwood properties. I was 15 minutes late to my morning meetings due to not getting my requested wakeup calls. Alarm clock was not easy to program so requested wake up call but did NOT get it.
August 3, 2012
Rated 3 out of 5 by Rulee Comments
Very noise room (could hear next room people) and extremely crowed club room. Good location and clean and comfortable rooms. And finally they fix other elevator so not the two elevators are working
May 19, 2014
Rated 1 out of 5 by fabricio very unhappy, feel disrespected,
started from the moment i got to the hotel, having to wait in line for 30 min because there was only one lady checking people in and she didnt seem to know what she was doing.. ( not enough people to help costumers at the start ), after they didnt know what to do with the parking lot as i couldnt park my truck in the garage because the truck was too tall and wouldnt fit on the garage, the lady didnt know if she should charge me for parking or not, guess what happened? i have been charged twice now,... got there at 3pm saturday, left 10 am sunday and was charged for 2 nights of parking,
then we go to have breakfast, i tried to use a gift card that was given to me by the hotel ( $ 5.00 ) the people from the breakfast area didnt seem to know how to do it, i asked the manager if i could use my gift card because i was about to leave to go home and would lose the 5.00 dollar gift card he said NO PROBLEM, guess what happened? been charged twice again...
two parking fees in one day, two breakfast charges in one day...
the worst comes now..i have called the hotel many times, spoken to 3 diferent people THEY DONT CARE, they say they cant do anything, dont know how it happened, get transfered to the billing dept every time, get a voicemail from a man that is apparently in charge of that but been 3 days not a phone call back...one thing i have to say was my 1st time at a sheraton hotel and will be the last...will never go back again and every time i hear about a friend going he will know about what happened to me..
August 19, 2014
Rated 4 out of 5 by Della This hotel has a great management team.
Excellent facility. General Manager's cocktail reception for SPG members superb ! He and his management team all in attendance and it was very nice event. Property seems to have improved a great deal of late......
March 27, 2014
Rated 4 out of 5 by Stillser7 Good Experience
Nice Hotel, parking garage is quite a few steps away from the hotel, so not so great if experiencing inclimate weather. Staff was friendly, room was a good size, and bed very comfortable. Easy drive into Boston via Rte 9.
August 11, 2012
Rated 4 out of 5 by Jeff31 Good experiences
This is the second time we stayed at this hotel since April. Each time we were greeted professionally and with courtesy. They accommodated me with connecting rooms without any delay. Rooms were clean and met our needs.
June 29, 2012
Rated 5 out of 5 by MrEli Great hotel
I came one night for business and extended 2 more nights the hotel was so great. Excellent recent renovation. I spent 2 days writing - the rooms are great, very comfortable and serene. Staff very friendly & responsive.
March 5, 2013
Rated 3 out of 5 by 33spurs Free Breakfast Club Floor room
Breakfast was horrible. Club room very poor.
July 21, 2014
Rated 5 out of 5 by waltonguy Convenient to Brookline
The hotel was fully booked. We were pleasantly surprised by an upgrade. Having stayed at this hotel before, we couldn't help but notice the completion of the renovations. The staff is always pleasant.
April 14, 2014
Rated 4 out of 5 by Fromaway Business trip
The company I work with recommended this hotel. It was very close to their offices.
The room was comfortable and very quiet.
Did not like that the parking was $10.00/day.
Wish they had valet parking for that rate.
August 9, 2013
Rated 3 out of 5 by Dick1 Nice room but poor food service
Poor service to get a morning cup of coffee in the lobby. This occurred on two mornings and was very disconcerting. Needs correction!
June 23, 2014
Rated 5 out of 5 by Cathy My Stay
The dining room renovations were very different but good. The menu offered more of a selection of food, which was great and the service was exceptional. Overall everything, including the staff was excellent.
May 14, 2013
Rated 3 out of 5 by hmaxr OK stay
Convenient location for my trip. Room not cleaned as requested. Front desk helpful. Housekeeping very disappointing...delivered clean unfolded, insufficient towels. Parking charge too high
April 21, 2014
Rated 5 out of 5 by Anne1010 Soooo Clean!!!!
The room was beautiful....so cery clean...I was in 419 for 4 days and was very pleased. During the conference...the food was really great. The staff were very friendly and accomodating.....so very nice.
October 15, 2012
Rated 2 out of 5 by pmorgan Terrible hotel
My room was not available due to construction that i was not informed of beforehand and i ended up with a double bed instead of a king. The Restaurant is awful. Overall i did not enjoy this experience.
October 8, 2013
Rated 5 out of 5 by Jorge31 Sheraton Needham was great
My hotel stay at the Sheraton Needham was great, the room was wonderfull, clean, attarctively appointed, the bed was very comfotable and I slept like a champion, thanks for making my stay wonderful.
April 30, 2012
Rated 5 out of 5 by barb39 very attentive staff
I stayed at this hotel for three days for a conference, which meant I was there for 24hours a day. I found every person on the staff to be extremely friendly and attentive to my needs.
June 27, 2013
Rated 4 out of 5 by Juliem714 This hotel was reasonably priced and is in great shape.
This is one of the nicest Sheratons that we've stayed at in a while. The rooms were clean and updated. The lobby is nicely outfitted. The brunch in the lobby restaurant was nice too.
September 19, 2012