Rated 5 out of 5 by JTFB Once Again a Superb Stay
This was a return visit to this Sheraton, and once again I was very pleased with all aspects of my stay. The staff as always was friendly, courteous and helpful. The rooms are spotless and the beds and bedding extremely comfortable. Looking forward to my next visit and will continue to recommend this hotel to friends and family as I have done so in the past.
September 22, 2014
Rated 5 out of 5 by Ellie84 Traveler
I found the employees very helpful and friendly
September 23, 2014
Rated 1 out of 5 by KLX125 awful experience
My bad experience started with the fact they couldn't find my reservation in the system, thank god for a smart phone and I had the confirmation number! Then when I questioned something the next morning at the front desk I was given an attitude and never got a straight answer. The paint in my bathroom was peeling off the ceiling. Just an overall bad experience for my husband and I, We have stayed at cheap motels in the past and had better experiences and would have continental breakfast included but not here at the sheraton they even charge you for the bottle of water in the room I was afraid to make coffee for fear it may cost an arm and a leg.
October 13, 2013
Rated 1 out of 5 by Bob648 Dirtiest hotel I've ever stayed at
Was there over the 4 th of July weekend -was upgraded to Club Class - hotel short staffed for holiday weekend- room was absolutely the dirtiest room I've stayed in . No Air conditioning despite 98 degree weather-have pictures of dirty phone and room-understand they are refurbishing the hotel- why not start at the club level- happy with every other spg stay but this one- work in adjacent area and will not recommend !
November 8, 2011
Rated 2 out of 5 by basics Not what it used to be
The amenities in my room were lacking: day 1, no conditioner and no shower gel; day 2, no shampoo, no conditioner and no shower gel. I elected at checkin not to have my room not cleaned in exchange for points -- this comes across as so chintzy, by the way -- but still felt that my room wasn't really serviced anyway. Bed was made, but that was it. Had to step out of shower - soaking wet, call downstairs to ask for shampoo, drip on floor while waiting the 10 minutes for it to arrive, and then finished my routine. I stay here regularly for business but will seriously reevaluate next time.
August 23, 2014
Rated 3 out of 5 by MiamiVisitor Good location to Boston area
This hotel is always so busy that they don't pay any attention nor make platinum members feel appreciated. Responsiveness to extraordinary circumstances is poor. For example, the last night I was there, we had a fire alarm set off at 1:45 am. Trying to reach the front desk to ascertain if it was a false alarm or if evacuation was required drew no response ... And no announcements were made over the public address system.
I stay here because it's close to where I want to be, but the service is lacking because this hotel takes it for granted that they are always quite busy. Lounge maintenance and food offerings are average at best, with the coffee machine often not working nor being maintained by staff properly (out of 5 nights stayed, 3 of the nights the coffee machine had a "requires filter change" light on).
August 26, 2014
Rated 4 out of 5 by RdSox65 Everything was great except restaurant.
Went for breakfast and only one waitress who was not very good, coffee had grounds in it & cream was spoiled. Asked for more but took a long time. When received breakfast order wasn't right but didn't have time to wait for a new order. Other than restaurant everything else was great.
August 29, 2014
Rated 2 out of 5 by SEBC Disappointing room comfort
The wall/window heater in my room was simply awful...way too loud, with lousy controls requiring one to get out of bed to turn the thing off for some peace to fall asleep and having to get up to turn it on in the wee hours of the morning because the room gets too cold... nope, the unit was not malfunctioning and yes, I know how to operate such a unit. I am dissapointed to find such a low end comfort feature at an otherwise mid-market property. The breakfast buffet was equally disappointing
February 19, 2013