Sheraton Needham Hotel

  • 100 Cabot Street
  • Needham,
  • Massachusetts
  • 02494
  • United States
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Rated 3.6 out of 5 by 239 reviewers.
Rated 1 out of 5 by awful experience My bad experience started with the fact they couldn't find my reservation in the system, thank god for a smart phone and I had the confirmation number! Then when I questioned something the next morning at the front desk I was given an attitude and never got a straight answer. The paint in my bathroom was peeling off the ceiling. Just an overall bad experience for my husband and I, We have stayed at cheap motels in the past and had better experiences and would have continental breakfast included but not here at the sheraton they even charge you for the bottle of water in the room I was afraid to make coffee for fear it may cost an arm and a leg. October 13, 2013
Rated 1 out of 5 by Dirtiest hotel I've ever stayed at Was there over the 4 th of July weekend -was upgraded to Club Class - hotel short staffed for holiday weekend- room was absolutely the dirtiest room I've stayed in . No Air conditioning despite 98 degree weather-have pictures of dirty phone and room-understand they are refurbishing the hotel- why not start at the club level- happy with every other spg stay but this one- work in adjacent area and will not recommend ! November 8, 2011
Rated 4 out of 5 by Needs new sheets Overall this hotel was very nice. They acknowledged my Starwood status and gave some comps due to a room upgrade not being available. Two points against them: 1) There were four people in our room and only three towels which was only a problem because we didn't realize it until we needed it and then it took 20 minutes for a new towel to show up and it was too late. 2) The bed sheets are SUPER loud. Every time my wife and I moved we were waking each other up. I don't know how sheets could be so loud. Other than those points it was a very nice hotel with courteous and helpful staff. November 17, 2014
Rated 4 out of 5 by Club level warning This hotel met my expectations as far as comfort and facilities go. However I do not recommend upgrading to the club level for the food. During cocktail hour they served dry spaghetti and salad. Breakfast was equally disappointing. While parked in a SPG gold space, my car was hit by another car with major damage. They didn't leave a note. October 28, 2014
Rated 2 out of 5 by Disappointing room comfort The wall/window heater in my room was simply awful...way too loud, with lousy controls requiring one to get out of bed to turn the thing off for some peace to fall asleep and having to get up to turn it on in the wee hours of the morning because the room gets too cold... nope, the unit was not malfunctioning and yes, I know how to operate such a unit. I am dissapointed to find such a low end comfort feature at an otherwise mid-market property. The breakfast buffet was equally disappointing February 19, 2013
Rated 1 out of 5 by Bad Experience Overall First of all, I was very disappointed with service. No parking close to entrance so had to walk in rain to get to hotel. Once got the room, the staff did not know where the room was. Had gone up and down stairs twice and elevators twice when finally a room service person showed me the correct location. The room was horrible. The closet door was broken. The phone had static. Person came to fix but he said nothing he can do about phone. In the morning when took a shower the tub would not drain as water started to fill in the tub. So could not properly shower. Never going to stay at this location. August 4, 2013
Rated 3 out of 5 by Public areas very cold Public areas very cold. Food Service too expensive for value given November 18, 2014
Rated 1 out of 5 by Alot of Money for Nothing! for a 9 day stay it was outrageous to charge $15 per day for refrigerator, $13 per day for internet, breakfast extra cost, no coffee or hot water in the early morning, no laundry facility on site, $9 parking charge nightly, room not cleaned 2 days in row June 10, 2012
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