Rated 2 out of 5 by Ronb1 Poor restaurant service and room preparation
Breakfast service was very slow. On July 27, it took 45 minutes to get our food. Other customers who arrived after us where served before us. On July 28, it took 30 minutes to get food. We had to ask for menus after waiting about 5 minutes without menus.
On July 27, we returned to our room in the afternoon and dirty glasses from the previous evening were still in the room and had not been replaced with clean ones. Also, the coffeee and not been replenished. I had to call to get the glasses and coffee replaced.
On July 27, a supervisor from the kitchen told me I would get 10,000 SPG points (the equivalent of a free night) for our inconvenience.. I don't have them yet.
August 5, 2014
Rated 2 out of 5 by jown Really need to sort out the food
Rooms were looked after well, but a bit dark and miserable.
The "bing-bing" noise from the service elevator (near my room) was comparable to torture, going over and over again first thing in the morning as staff went about their duties.
The real let down though was the food. Steaks were dry and tasteless, breakfast up on the 5th floor, (i.e. the one included in your room rate) was abysmal, there was no real choice and the breakfast room was too small and often too crowded.
The staff, however, were all good, friendly and helpful, the gym and pool were nice enough and well enough equip.
July 31, 2014
Rated 4 out of 5 by pd1234 Nicely Renovated
Hotel was very pleasant, rooms are clean and comfortable. Nice bathroom fixtures and general room décor.
August 5, 2014
Rated 4 out of 5 by soul00 Room is good however, hallway smelly and food expensive
The room was comfortable.
Internet was complementary and worked well.
I find the following as need improvements:
- The food was very expensive with slow service.
- The hallways were smelly of food that was left there.
July 20, 2014
Rated 3 out of 5 by MJTMBA Beds were comfortable and rooms clean due to recent renovations.
This hotel was probably my least favorite spg property- to date and I have been a member since 2001. The rooms were clean/updated and the beds comfortable due to recent renovations but the hotel seriously lacked in the quality of the hotel staff and amenities. The gentleman who checked us in was extremely helpful and pleasant; however staff encountered for the remainder of the trip was not attentive or helpful. Calling the front desk consistently resulted in nobody picking up the phone. This was not once but multiple times throughout our stay. The evening front desk manager argued over sending up a roll away. We purposely booked a suite to accommodate a roll away and after getting home at 1 am from a wedding, the front desk manager said he would not send one up due to blocking the front door which was not relevant when we had a large suite with alcove. About a half hour after our conversation, a roll away was brought to our room with no explanation. The effort to obtain this was just not necessary.
The pool area is in need of improvement. The lounge chairs and tables were in good condition but the concrete around the pool and hot tub edge looked dirty and run down. The tile floor to the pool was extremely slippery to the point where my husband lost his balance and almost fell from walking slowly on the surface. When I mentioned this to the front desk staff, she asked if there was excessive water- which there was not- but she said she would have someone take a look.
Parking in the self-service garage was inconvenient and we did not agree with a daily charge of 12 dollar to have to walk five minutes to your car. I would rather pay a higher price for valet.
Overall, this spg property was disappointing and I would not return.
August 4, 2014
Rated 5 out of 5 by MABusinessTraveler Enjoyable stay
Despite an industrial park-looking neighborhood, the property itself was everything you expect of a Sheraton. The staff were accommodating and the room upgrade was appreciated. We took advantage of the pool and bar area. All in all, a pleasant stay.
August 1, 2014
Rated 2 out of 5 by SportsMom12 Could Improve
For the 2nd year in a row, there was a day and a half of no television service. That's difficult when we're trying to get athletes to just relax and wind down.
We were there with a sports' team that did not have breakfast included but it appeared that just about everyone else in the hotel had a key to the 5th floor "lounge". Why not be like the other chains and just offer free breakfast to everyone? For an early game, our only option was a very over-priced room service for $30.
July 28, 2014
Rated 1 out of 5 by KLX125 awful experience
My bad experience started with the fact they couldn't find my reservation in the system, thank god for a smart phone and I had the confirmation number! Then when I questioned something the next morning at the front desk I was given an attitude and never got a straight answer. The paint in my bathroom was peeling off the ceiling. Just an overall bad experience for my husband and I, We have stayed at cheap motels in the past and had better experiences and would have continental breakfast included but not here at the sheraton they even charge you for the bottle of water in the room I was afraid to make coffee for fear it may cost an arm and a leg.
October 13, 2013