Rated 4 out of 5 by Amali09 This hotel was nice and close to Boston Downtown
This hotel was nice, it was close to Boston Downtown (25min drive). The staff was very friendly and responsive to our requests. The breakfast for the club floor was Okay, not a big selection and variety. The Hotel was also very cold, the clim was ON even when the weather was cold, Overall, I would still go back to this Hotel and recommend it, as it has great features, very clean and nice staff.
July 12, 2016
Rated 4 out of 5 by Paul317 Great alternative to Boston Downtown properties
this is a great hotel, considering the price and location. although it might seem a bit far, but there are lots of stores that's close by, CVS, Starbucks, Chipotle, etc.
for Platinum members, they are very accommodating and generous on upgrades, if you ask nicely. this is rare on some of the Sheratons that I visited. the only draw back is that this hotel has a very small lounge, and the breakfast is simply mediocre.
overall, would definitely visit here again.
July 10, 2016
Rated 1 out of 5 by Susanita Disappointed
Overall this hotel didn't meet our expectations. We have stayed at Sheraton hotels before and found the staff at this hotel inefficient and some times rude. Housekeeping kept forgetting to leave us clean towels. I understand this could happen, but when we called the front desk to request the missing towels, the person delivering them almost threw them at me. She didn't even say hello or good night. We needed a room with two beds and the only available were double beds. First time in a long time that we are in a room with double beds. Very uncomfortable. Also, the rooms don't have a mini fridge. Very unusual as well for this type of hotel. Other issues with front staff being inefficient that are not worth mentioning here. Nothing terrible but just disappointed at Sheraton.
June 20, 2016
Rated 5 out of 5 by TG39 Beautiful hotel and awesome customer service the whole time
Not sure the best place to write this, but just want to commend the Sheraton Needham, MA hotel and specifically one of your employees, Preston. We had called in prior to making our reservation and were lucky enough to have him be the one to answer the phone - he took time to answer our specific questions and his clarity, patience and enthusiasm for this hotel went above and beyond to make us know we would be happy with the multi-night stay. He was there to greet us when we checked in with a genuine smile, remembered us from the call, acknowledged our SPG status, and throughout our stay made us and our guests feel welcome every time we saw him. My father-in-law does dozens of business trips a year and commented that Preston's caring nature (to my in-laws, to our four year old and to us) and knowledge (and appreciation) of all the benefits of the hotel and the Sheraton brand created one of the best customer service experiences he's had at a hotel. Beautiful lobby and first floor sitting/common areas! Thanks so much for making it a great stay!
April 18, 2016
Rated 5 out of 5 by anzn Needham Sheraton -- Excellent hotel and service
Excellent hotel and services
March 27, 2016
Rated 1 out of 5 by Girls2016 A Terrible Stay
I reserved a room for my daughter and her girl friends and she was not informed that her credit card would be charged in advance of her stay. She was told that her credit card would only be used to hold the room. Instead her funds were on hold the entire weekend and she could not shop with her friends. She and her friends had planned to divide the cost at the end of their stay but my daughter's fund were on hold her entire stay. There was a ring of oil around the pool and construction work was going on and it was very noisy. I was disappointed to hear that she and her friends did not have a good weekend.
February 29, 2016
Rated 4 out of 5 by justme25 First timer
Hello, I work at a company that sends guests to stay with you folks every year. This time it was a personal stay for little ole' me! Room was quiet and clean. The only downside was because of my bad back, I looked forward to using the Jacuzzi and it was out of service that day/night. The two staff members I interacted with were very nice and accommodating...Thank you.
October 25, 2015
Rated 5 out of 5 by WestinMarci Friendly Staff
Myrna in Room Service was very nice and accommodating!
October 19, 2015