Rated 3,7 out of 5 by 167
Rated 5 out of 5 by waltonguy Convenient to Brookline
The hotel was fully booked. We were pleasantly surprised by an upgrade. Having stayed at this hotel before, we couldn't help but notice the completion of the renovations. The staff is always pleasant.
14 aprile 2014
Rated 5 out of 5 by shelZ18 Wonderful staff
Very good experience with delightful accommodations, wonderful service and very pleasant weekend. Thank you
7 aprile 2014
Rated 5 out of 5 by JK2314 Great Hotel Experience
This was my first time traveling for business/graduate school and the Hotel was clean and neat. The staff was very helpful, professional, and attentive to guest needs. Overall, I had a great experience staying at the Sheraton Needham Hotel.
17 marzo 2014
Rated 5 out of 5 by Abhishek Great hotel, comfortable stay
I stayed in Sheraton Needham Hotel for ten days and I loved the way I was treated! The rooms are comfortable. The hotel provides great amenities and ambience. The staff were courteous and polite. I would highly recommend Sheraton for business as well as leisure visitors.
17 febbraio 2014
Rated 5 out of 5 by annettwork extremely friendly and helpful staff bettered my stay
I needed to visit a friend in Needham and was debating whether to stay in the Boston area and drive to Needham, or whether to just stay in the Needham area.
Turns out I made a great choice by picking Sheraton Needham.
Upon arrival, upgrades and perks for the Platinum program were explained and given, and I had an upgrade to the club floor.
Throughout my stay, the on-site staff were very friendly, helpful, and were always smiling.
Most of the operators on service express were quite helpful, though I did have one patch me to room service and the things I ordered (refill for the club lounge fruits) never arrived.
Complimentary shuttle is offered on weekdays for places within 5 miles, and I forgot that it was a weekend, and when I called Service Express to book a shuttle, I was bluntly told it wasn't offered, in a slightly annoyed tone. She called a taxi for me, but I missed it narrowly - this is where the on-site staff were very very helpful - they went out of the way to drive me to a nearby destination. I was very impressed at their friendliness and flexibility.
The friendliness of most staff highly contrasts with the staff attitude in other Starwood Hotel chains in the Boston area.
There was a indoor heated pool but I was too busy to use it, though I did meet a lady while taking the elevator who had just enjoyed the jacuzzi on the floor.
Perhaps one thing that could be helpful in the future was to have common appliance chargers (e.g. Apple products, though I know it was "inadvertently taken" by a previous hotel guest)
Also, I would suggest there be more variety for the breakfast buffet (seems to have a lack of greens).
1 gennaio 2014
Rated 5 out of 5 by CheG review
everything was very enjoyable
7 ottobre 2013
Rated 5 out of 5 by Byte63 Excellent Customer Service
When I arrived at the Sheraton, I realized that I had failed to properly book my room through my corporate travel system. Despite being a busy night, the desk agent politely took my information, looked up the details, and found me an excellent room adhering to my company rate. Thank you!
26 settembre 2013