Sheraton Needham Hotel

  • 100 Cabot Street
  • Needham,
  • Massachusetts
  • 02494
  • Stati Uniti
  • Mappa

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Rated 3.6 out of 5 by 204 reviewers.
Rated 5 out of 5 by excellent service The staff was very accommodating, friendly and helpful. The hotel has the capacity to service any occasion. I was there for 9 days , and saw the staff transform the hotel for different events. The staff showed willingness to help , no matter what department they are from. The rooms where spacious, and the club room is very efficient. . I like that there where computers in the club floor as well as the lobby. Free wifi was also a plus. July 16, 2014
Rated 2 out of 5 by overpriced, everything is extra This hotel charges extra for *everything.* $12 a night for the privelege of parking your vehicle. Unreal. $12 at the bar for a drink. Incredible. Very unfriendly coffee servers and bartenders. Not even a free continental breakfast. Down here in Texas, I'll give my business to places where they're friendly, you park for free, you get happy hour food and two drinks, and free breakfast. Now *that's* a hotel. July 16, 2014
Rated 4 out of 5 by My repeat stay at this hotel You should make sure to arrange for the cleaning staff to clean your room. The cleaning staff told us they have until 4:30 PM. Also do not assume you have a refriderator in your room, you should check at check-in. Otherwise the staff at the desk are wonderful and friendly. The hotel is reasonable and nearby to Boston. It is clean, comfortable and visually appealing. I have stayed at this hotel before, several times. July 14, 2014
Rated 4 out of 5 by Above average overall The Hotel's decor ihas a very modern feel...the lobby and bar/restaurant are open and bright. We stayed in a suite (211) and liked the size of the room, but there was a half wall to separate the sleeping area from the living area so if you have guests in you better put your clothes away! Also the bed was really far from the one A/C unit and the thermostat so even at the coldest setting the air near the bed was stuffy and much warmer. I called for a box fan but they didn't have one (surprisingly). The bed was comfy, and the bathroom was clean, but their were only 2 bath towels that were on the smaller side and one was yellowed...not what I'd expect in a suite. There was a wet bar with fridge but no mini bar so BYOB I guess. The desk setup was also nice and spacious, but again it fell short with the cheap office chair that was like sitting on a top...it was unstable and clearly wasn't replaced when the rest of the room was given a facelift. They've done a lot to this hotel but need to do just a bit more to compete in the $275 per night suite business. July 15, 2014
Rated 4 out of 5 by Nice facility. Facilities and staff were excellent however soundproofing between rooms was an issue. Our neighbor had snoring issues and was a very early riser (3 am+snooze) and all of those activities adversely impacted our experience. July 15, 2014
Rated 1 out of 5 by Ruined my Boston adventure! 1) Started off at check in: I was standing in the front desk tocheck in while 2 staff members were just talking in front of me not paying attention to the guest in front of them. It took me almost 45 mins just to get the room keys while my mother was waiting outside. My questions were answered with sarcasm and aggression; I was so tired I didn't bother to respond to it. I JUST WANTED TO LAY DOWN! 2# We got to the room, ready to rest: THE ROOM IS FILTHY! We were given a used room. The staff took another 30 mins to give us another room and didn't even help with our luggage. WORST SERVICE EVER!!! Although we were given a complimentary breakfast #the food was delicious!), the staff that morning was as unpleasant as the staff the night before. First ever stay in a Sheraton hotel, I'm not sure if we were treated unfairly because of the way looked, dressed or whatever it is, I AM AN UNHAPPY CUSTOMER AND PROBABLY NEVER COMING BACK! July 2, 2014
Rated 4 out of 5 by pleasant, comfortable, and economical This was my family's first vacation together. I have a 2 year old son, so keeping him entertained is important. While the picture of the pool on the website made it appear much more beautiful than it actually was, it was still perfect for the family. By the end of our trip my son had learned to swim like a champ. Our room was pleasant, bathroom was clean and water was nice. While the beds were super comfy, they were very small. We had a room with 2 double beds, but they were more like a large twin. My boyfriend is over 6 feet tall and I'm 5'8". We did not have much space. It never would have worked if we were heavier people. Our room was near the pool, so families were constantly going by, but we never heard a thing. Our room was very quiet. Really, the only thing I was not pleased with was our "package deal". It included a med pizza and a pitcher of soda. Their medium looked like a personal pizza, there were cans of soda and there was also a fee. We got charged a delivery fee, I guess taking the elevator up one floor uses a lot of energy. Then upon receiving it, the lady who delivered it informs us that tip is not included in the total. I am a server and bartender, I would never say that to a person. Most people will tip regaurdless, you don't need to tell me to give you even more money. I found it very rude. If I knew I was going to have to spend $12 on my free meal, I would have just ordered an actual pizza from a restaurant and had it delivered. Out of curiosity, I looked up in the café menu to see how much it would have been without our voucher. $44 is utterly ridiculous! Overall our stay was great. Boston was such a great place to visit and there is so much to do and see. We will definitely be back and I would definitely stay in this hotel again. July 14, 2014
Rated 4 out of 5 by Title Desk agent left me waiting for 5 minutes while she answered numberous questions from a potential guest. I am an SPG member and expected better service. The bartender and waitress also spent most of their time talking to each other when I wanted service. July 11, 2014
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