Rated 2 out of 5 by basics Not what it used to be
The amenities in my room were lacking: day 1, no conditioner and no shower gel; day 2, no shampoo, no conditioner and no shower gel. I elected at checkin not to have my room not cleaned in exchange for points -- this comes across as so chintzy, by the way -- but still felt that my room wasn't really serviced anyway. Bed was made, but that was it. Had to step out of shower - soaking wet, call downstairs to ask for shampoo, drip on floor while waiting the 10 minutes for it to arrive, and then finished my routine. I stay here regularly for business but will seriously reevaluate next time.
August 23, 2014
Rated 4 out of 5 by John831 Great stay
What a good experience - with the exception of the fire alarm at 2 am Sunday morning (somebody overcooked the popcorn!) it was a great inexpensive way to stay close enough to downtown for an easy commute into Boston. I highly recemmend visiting Cheryl, Allison and Priscilla in the restaurant for a great hamburger or drink at the bar. They were all friendly and made sure all needs were taken care of, with a great attitude and attention.
August 25, 2014
Rated 2 out of 5 by 337sad Quite a stay!
Our stay included a fire evacuation @ 2a.m. and party/wedding music playing still at 11 p.m. NOT pleasant. Booking a room a month in advance for a wedding included a HUGE price increase. Needless to say, we are not staying here! Nice staff and clean accommodations.
August 25, 2014
Rated 5 out of 5 by BK2345 Nice Hotel
Nice hotel, great lobby lounge area, preferred floor was nice with large rooms.
Pool was a little of a let down - could use a deep cleaning. otherwise facilities were great
August 25, 2014
Rated 3 out of 5 by swion001 parking
parking system is broken, inconvenient and overpriced
August 23, 2014
Rated 1 out of 5 by fabricio very unhappy, feel disrespected,
started from the moment i got to the hotel, having to wait in line for 30 min because there was only one lady checking people in and she didnt seem to know what she was doing.. ( not enough people to help costumers at the start ), after they didnt know what to do with the parking lot as i couldnt park my truck in the garage because the truck was too tall and wouldnt fit on the garage, the lady didnt know if she should charge me for parking or not, guess what happened? i have been charged twice now,... got there at 3pm saturday, left 10 am sunday and was charged for 2 nights of parking,
then we go to have breakfast, i tried to use a gift card that was given to me by the hotel ( $ 5.00 ) the people from the breakfast area didnt seem to know how to do it, i asked the manager if i could use my gift card because i was about to leave to go home and would lose the 5.00 dollar gift card he said NO PROBLEM, guess what happened? been charged twice again...
two parking fees in one day, two breakfast charges in one day...
the worst comes now..i have called the hotel many times, spoken to 3 diferent people THEY DONT CARE, they say they cant do anything, dont know how it happened, get transfered to the billing dept every time, get a voicemail from a man that is apparently in charge of that but been 3 days not a phone call back...one thing i have to say was my 1st time at a sheraton hotel and will be the last...will never go back again and every time i hear about a friend going he will know about what happened to me..
August 19, 2014
Rated 2 out of 5 by Toby2014 August 17-18, 2014
We stayed 3 years ago and everything was wonderful. Service was lacking during this stay, and some things needed repair. We were told to call the front desk when we returned from Boston on the T and the shuttle would pick us up. We had to call twice. During the second call to the front desk they acted as if they didn't recall the first call I had put in. We were not happy being stranded without a ride for double the time that would be considered reasonable. When I brought this to the attention of the front desk, the young women was argumentative. Very poor guest relations from this staff person. Next, Wifi was not working in our room. After bringing this to the attention of two different staff members at the front desk, one acted surprised and the other gave me the quick brush off response. They did respond quickly by connecting me with their local support team. After spending about an hour of my time with them on the phone, no one would acknowledge that Wifi wasn't available in the room. We discovered this after testing our other devices which showed no Wifi was even available. With current day technology, this is unacceptable. By 9:30 pm, being exhausted from the day, we next found that the TV was not working properly. Most stations were going into an intermittent digital freeze. At this hour, no one wants a maintenance person invading our rest time so we did not call the front desk. It appears that this staff needs a brush up course on how to handle guest relations. They also need a system in place to check to make sure everything in the room in working and in good repair before each guest arrives. It would be wise on the Sheraton's behalf to send me a voucher for a reduced stay in the future to compensate me for the time I lost, over an hour, by spending time on the phone with their local support team to fix Wifi that never existed in the first place. Time is money and I'll never get this lost hour back, nor the time I needed to spend using Wifi which the hotel advertised as a room amenity.
August 20, 2014
Rated 2 out of 5 by Ronb1 Poor restaurant service and room preparation
Breakfast service was very slow. On July 27, it took 45 minutes to get our food. Other customers who arrived after us where served before us. On July 28, it took 30 minutes to get food. We had to ask for menus after waiting about 5 minutes without menus.
On July 27, we returned to our room in the afternoon and dirty glasses from the previous evening were still in the room and had not been replaced with clean ones. Also, the coffeee and not been replenished. I had to call to get the glasses and coffee replaced.
On July 27, a supervisor from the kitchen told me I would get 10,000 SPG points (the equivalent of a free night) for our inconvenience.. I don't have them yet.
August 5, 2014