Rated 5 out of 5 by Dedel813 Awesome beyond words !!
I can not even begin to tell you how wonderful the front desk staff treating me. My stay involved my daughters major surgery at a nearby hospital so you can only imagine the stress this trip involved! From the moment we walked through the front door and was greeted by Kevin I knew my stay would be exceptional. Elle was my guardian angel, she looked after my every need,whether it was something tangible(milk for my coffee) or a kind ear to listen to my latest update on my daughters recovery with genuine concern. I can not begin to thank the entire staff for your kindness to me and my family during this difficult time. My original stay lasted for 6 nights, complications in her recovery had me returning 2 days later for an additional 5 nights. On my last night, much to my surprise, upon returning to hotel, I was once again greeting by Elle who was waiting to present me with a gift for my daughter from herself and another from the entire front desk staff. I was deeply touch by this as was my daughter. What a wonderful group of people to encounter. Again, much thanks and gratitude for all the kindness!
August 25, 2015
Rated 5 out of 5 by HappygirlandDog Amazing hotel team
I have never written an online review, but I am for this hotel. Due to a long term project for a client as well as my increasing presence in the Boston area for work, my dog and I have been making the Sheraton Needham our home when we are in town for great lengths of time. From the moment you step into the hotel they greet you by name, and are genuinely happy to see you. They love my dog and he gets so much love and attention from the hotel team that I feel comforted when I have to leave him behind when I have to be at work during the day. The hotel team will go to great lengths to make sure your stay is welcoming. I once casually asked if they had recommended dog walkers on file - they did not - when I returned to my room that evening...there was a list of dog walkers they had researched on line on their own and printed out for me and slipped under my hotel room door to find when I returned. That is only one of a few small things the team will go above and beyond to do. I wish I could post a picture of my dog with them petting him - the look of glee and happiness on his face says it all. I have to admit I'd never really stayed at Sheratons before, always preferring the Westin, but I have become so comfortable here that I have made it my preferred hotel for this area. In fact, since my family is in the area, while I am looking for a residence to purchase this year, I plan to stay here with my dog on weekends and holidays while I visit family outside of work and when i am in town on the weekends looking for homes. I am that comfortable here and impressed with the quality of hotel staff.
As for the hotel facilities itself - it is a great location, the beds are typical comfy SPG beds, and the courtyard in the center of the hotel is a quiet oasis where you can sit and have dinner with your dog.
August 22, 2015
Rated 5 out of 5 by collegebound Friendly staff, well maintained hotel
Stayed at Sheraton Needham on a family tour of Boston Colleges. Staff was cordial and informative, even printing out directions to places with the least traffic involved. (very important if you are to drive in Boston!) Even Susan at the Club Room gave our teens insightful information about Boston schools.
I'm certain we will return to the Sheraton Needham, as our children have put BU, MIT and Tufts at the top of their lists of dream schools.
August 22, 2015
Rated 3 out of 5 by donnabell3 should not be a catagory 4
both beds in room #132 needs to be replaced, we sunk in the middle. it is NOT a full size bed as advertised. the airconditoning unit was very loud, when it would go on we were unable to hear tv. it also woke me up during the night .
August 10, 2015
Rated 3 out of 5 by donnabell3 expected better
one out of the two beds in our room (#132) was terrible. Sunk in the middle. The air conditioning unit was so loud, when it turn on, we could not hear the tv. Room service was delivered very fast. Food was average. All staff members were very friendly and eager to accommodate.
August 8, 2015
Rated 4 out of 5 by jesv Great staff, terrible beds
So much for the sweet sleeper beds. Our bed was so saggy in the middle that we had to put a pillow in the middle to stop us from rolling into each other.
Otherwise, the staff was great, and a nice spot that's close enough to Boston, without paying Boston prices.
July 20, 2015
Rated 5 out of 5 by SpringTrainingPat Great Hotel!
What a gem of a little hotel! Amazing staff!
June 6, 2015
Rated 5 out of 5 by JV57 This hotel was very comfortable
All the staff was very approachable, front desk agent at check in as well the check out and to the housekeeper give more amenities even I do not request service, the only one concern is that they said that will be email me the invoice till today I do not received.
May 27, 2015