Rated 4 out of 5 by AllanStaffHot Great stay!
I enjoyed the moment I stepped in the lobby the PM shift Guest service agent was very prompt and met every needs of the process. From the SPG greetings to the intro of all your facilities. Also, mentions of the AM staff at C/O meeting all needs especially the efforts of finding me a bandaid for me. Will be definitely coming back for more stays whenever I visit Bellevue again. One more acknowledgement to the resturant staff at the Bellevue Grill, although it was rather "dead" in the resturant , I still was impressed on how she reached my expectations on the service rendered.
January 6, 2014
Rated 5 out of 5 by JP34 The hotel staff and rooms are great
I was given a hearty welcome at check-in and thoroughly enjoyed my interactions with the staff - they were all a pleasure.
January 6, 2012
Rated 4 out of 5 by tlsps Club Lounge
Stay at Sheratons as often as possible for the Club benefits and great hospitality I receive from the Club Lounge Concierge. However, my experience the night of November 14th was NOT what I've grown to expect and anticipate.
At all other Sheraton Club Lounges (especially Harrisburg, PA) I get supurb care and treatment and the Concierge at the Lounge go out of their way to make sure I am comfortable and get anything I want/need within common reason and if I can't get something from them there's always a good reason offered.
My wife was with me this visit. We enjoy the Hors d'oeuvres offered early evening and enjoy a Perrier with the appetizers. I asked if Perrier was available. I was told no it was not and was available for purchase at the Lobby restaurant. I then asked about club soda and was told "we don't have that either-get it downstairs" Unfortunately, I believe, she was in a conversation with a couple of women who she was trying to impress (my discernment) but I really didn't appreciate the attitude displayed by her, especially with a room full of people, with her rude responses made loudly, etc, I felt for show.
I don't feel like asking for a Perrier is beyond what I've grown to expect from Club Lounge personnel who,99% of the time are gracious and cordial, again ESPECIALLY HARRISBURG-stayed there and have always received superb service from all the different help. Anyway, first really bad experience so thought it time to voice concern regarding Bellevue.
To end on a positive note for Bellevue, the front desk was very cordial, gave me a personally signed letter and said let her know how they could make my stay more comfortable. That was a nice touch I don't see often at the front desk.
November 19, 2011
Rated 1 out of 5 by diny123 Bad experience
I was extremely disappointed in this hotel. I expected a really nice hotel for the price we were paying. If we were paying low rates we might have expected this kind of room, but not in a hotel that was supposed to be "quality". The room was small, and the furniture was arranged in such a way that it was difficult to get around. The drawers on the dresser kept opening by themselves. (But they sent someone up who stuffed something in them to shim them up. The carpet was filthy, the air conditioner was not turned on so the room was uncomfortably warm when we arrived. There was a bad odor in the room and there was mold growing in the corner of the ceiling and on the grout in the bathroom. I would definitely NOT stay there again for any reason.
July 21, 2013
Rated 1 out of 5 by PlatinumBlonde Not A Recommended Hotel
I am a big fan of SPG hotels, however this hotel is a major disappointment. The staff is top notch, very friendly and attentive. Actually, they are one of the nicest group of people I have met. However, the hotel is frankly - dirty. My room was a club level room. There were stains on the carpet, stains on the sheets and there was a strange smell throughout the hotel that lingered on my clothes and in my suitcase when I returned home. I will NEVER stay here again, however, I do not want to harm the staff with this review, they were terrific.
August 5, 2013
Rated 5 out of 5 by utahn Very nice low key accommodations
Handily located right off freeway in Bellevue. Renovated building, had everything you might need, easy parking, two restaurants, wonderful Starwood floor with breakfast, happy hour with excellent munchy food. Nice lobby,office space, and workout room.No pool but not really missed here. The staff was over the top friendly and helpful..cant remember anything to compare for a long time where they really all aim to please
September 1, 2012
Rated 4 out of 5 by Natalie8 It is ok
the hotel is nice. Room was ok. Upgrading to the club lounge was a complete waste of money. Lounge food was not great. Had to pay for alcohol.
January 3, 2014
Rated 4 out of 5 by Brian45 Four Nights at Bellevue Sheration
The location met our needs with easy access to downtown Bellevue and Freeway.
Staff were friendly and willing to help in anyway we required.
Room was clean, reasonably large, bed was comfortable, and quiet.
Would have preferred satellite TV.
Breakfast was provided for SPG Gold Members which was a bonus.
Seemed to have trouble getting towels replaced for two mornings we had none.
December 28, 2013
Rated 5 out of 5 by WASWUG great staff
Very impressed with your staff. We used the hotel shuttle service extensively, and found your drivers to be so friendly....giving great suggestions for places to go, and etc.
March 13, 2013
Rated 5 out of 5 by AH10 Club rooms
Club floor rooms are nice, modern, clean and shower, internet etc works well. Club room and its breakfast and evening setting is first class.
February 28, 2013
Rated 3 out of 5 by David2 so-so
I missed having the morning paper delivered to my door.
December 30, 2013
Rated 4 out of 5 by Twinky Excellent customer service
The staff at the Sheraton, went over and above to make our stay memorable. Everyone from check in, to the preferred lounge and the breakfast restaurant. Would return anytime.
December 24, 2013
Rated 5 out of 5 by AmyS Great location, and wonderful people
Our experience at this hotel was excellent. Joel at the front desk was kind and very welcoming. Joel also did double duty at the club lounge and was friendly and engaging. Frank, at guest services provided an excellent recommendation for dinner. Andrew, at the club lounge was very friendly as well and provided us with many restaurant ideas. The hotel was very clean and the location was easy to get to. There is a very nice mall within walking distance of the hotel. The Sheraton offers a courtesy shuttle which we took advantage of one evening when it was raining. Drew, the shuttle driver was very friendly and accommodating.
April 26, 2013
Rated 4 out of 5 by charly67 great first impression
Each time we shop in Seattle, we tend to stay at another highly recognized chain. This time we decided to try the Sheraton Bellevue and we were quite impressed! Parking was complimentary and room rates were very reasonable. Breakfast was good, not enough seating at times. All staff were friendly, and we were acknowledged each time we walked past the front desk. This hotel welcomes pets and I don't have an issue with that, just wished they would have designated rooms/area for guests with pets. Too bad there isn't a pool at this property.Front desk called to check on us couple hours after we had checked in and also the day before checking out. Excellent customer service!!
August 27, 2013
Rated 4 out of 5 by Antonio Sheraton Bellevue is a great place to relax
We arrived at the Sheraton Bellevue w/o luggage (it was delayed en route by Air Canada). The hotel staff were very responsive, and provided all the amenities we requested. Our room (on the club floor lounge) was a good size and came c/w robes and complimentary WIFI! In the eve, we enjoyed or d' oeuvres in the club lounge. Breakfast was available in the lounge from 6-9 am and included both hot and cold food, juice, bagels and muffins. Alejandro is the staff member, & he is exceptional!The hotel has a complimentary shuttle to take you within a 5 mile radius - a nice plus! The only disappointment was the fitness center on the lower level - only has one Nautilus machine!
June 29, 2013
Rated 4 out of 5 by Jeff1957 Very good hotel for business travel
I used the hotel for business travel, so I am always interested in a nice room, good work space, and conveniences.
To wit, the room itself was very nice, I particularly like the nice big desk for work. The rest of the room was very comfortable, the bedding in particular was great. I really REALLY enjoyed the exercise facilities. Big room, lots of choices, and a TV to watch while on the machines so as not to get bored.
December 7, 2013
Rated 2 out of 5 by Shri Power Outage
Sorry to say that this was a major failure stay.
The power was out for close to 4 hrs and we had to climb up and down the seventh floor.
The level of expectations that I had set for my friend and that too about SPG fell and I did get a laugh out.
The staffs were not having a clue as to when the power might turn in.
Next day morning their lounge door was not opening and we were not able to have breakfast and we were asked to go down and get a coupon to have Bfast somewhere else but we had to leave immediately to catch the flight.
First time ever I had to encounter this issue.
October 2, 2013
Rated 2 out of 5 by cm55 Don't promise what you won't actually do
In general the hotel is fine - remodeled lobby very nice. Staff friendly but that is different than helpful. At your website and upon arrival I was told you have a courtesy shuttle anywhere in the Bellevue area. Great. The front desk person told me to come to the lobby 10 - 15 minutes before I needed a ride. 3 times I did exactly that and 3 times I was told the van was not available and "well, that's why we say we can't guarantee it." That is not helpful and creates a terrible customer expectation. YOU set the expectation that a ride was available -- (read your website - no mention of 'based on availability) only to not deliver - 100% of the time during my short stay. Not acceptable.
March 16, 2013
Rated 5 out of 5 by KB61398 We LOVE this hotel!
We absolutely love this hotel! We visit Bellevue yearly for an event and we always stay at the Sheraton. The beds and heavenly, the staff is always happy and helpful and we love the location which is walking distance from the event at the Meyerbauer. This year we were upgraded to the club level floors, what a treat! And they had a large bowl of fresh apples in the lobby for the taking! I can't comment on the spa, pool or fitness center just because we didn't utilitze them, but I will come back to this hotel just for the beds!! There was a little noise from the 405, but definitely not a deal breaker :)
April 23, 2012
Rated 4 out of 5 by CheekyMonkeys Great Hotel for the price
I booked a room with a 2 double beds. Was upgraded to the 6th room (club floor). Upgrade to club floor is great for the Breakfast. They have changed the food options, it's well worth it. (My last stay a few years back it wasn't good). The club room had fridge and microwave! A plus when with kids! (traveling with a 5 yr old and 3 mo. old). With 2 beds the room is a bit crowded. What I'd like to mention is the front staff were friendly. Evan our shuttle bus driver was patient (my 5 yr old kept chatting w/ him) and so personable. The hotel's location was so-so but the shuttle bus service made up for it!
February 10, 2013
Rated 5 out of 5 by Ellen29 Great people and service
We love this hotel. Not too big and not too small. Great location.
Only one thing I thought this time was Eco Green system. I don't need whole house cleaning but I just need trash empty out, towels on the floor replaced, bathroom tissue replenished and shampoo bottle replenished. This time I learned all service or nothing wasn't good. I needed between.
December 1, 2013
Rated 5 out of 5 by Malenki An accomodating place to stay.
This was my first stay at this property, and I can only say that I was sorry I didn't have more time to stay. From the moment I walked in the door, I was greeted by guest services and the front desk personnel as a Preferred Guest. I received an upgrade to the Club Floor, and found the room amenities there, and in the Club Lounge, superior. On finding that I needed a trip to a bookstore, guest services was happy to take me in the hotel van, and pick me up for my return. As usual, the Sweet Sleeper Bed provided an incredible night's sleep, and breakfast in the lounge was plentiful, and delicious. I would recommend this hotel highly, and hope to return again when my travels take me to Seattle.
February 13, 2013
Rated 1 out of 5 by Venky Internet connection and speed is very bad
I was in Seattle for last 4 days on business. Since i live in east coast and because of the time difference in Seattle, I had to take morning calls everyday. But, the internet speed was really very slow during my stay and the wireless connection was intermediate. I am not sure why this hotel website says that they provide high speed internet. I think hotel management need to revisit this. I had to reconnect to wireless and authenticate my self for every 45 to 50mins. I have reported this problem to hotel staff many times but they were not helpful at all.
If you are going to Seattle on business and plan to use internet in your room for any business purpose, I would not recommend this hotel to stay.
April 6, 2012
Rated 4 out of 5 by havebusinesswilltravel More then I expected
If you have never stayed at this hotel dont knock it based on the outside. I have to say when I saw the hotel from the freeway I was a little nervous as to what my stay had in store. I was traveling for business with my wife and children and had booked on spg without seeing the hotel in person before. I must say dont judge a book by its cover because the inside of this hotel is great. Its all a deep blue and wooden beam nautical theme. The rooms are the same with beautiful shots of the puget sound, boats, etc. The welcom staff was very friendly and upgraded us to the club floor. The club lounge was great, friendly staff, tasty little snacks. All in all a great place to stay and just outside of downtown Bellevue.
March 11, 2012
Rated 5 out of 5 by rakuhn Excellent Six Night Stay for Relocation
We spent 6 nights at the Sheraton Bellevue after selling our house before moving out of state. Paid for 4 nights, stayed the last two nights on SPG points. We were upgraded to a club level floor upon check in for our entire stay...staff arranged for us to stay in the same room for all six nights, too. Several minor problems were resolved immediately to our complete satisfaction. Enjoyed the breakfast in the club lounge each morning....quality of food was good as was the selection. Stopped by the lounge for two happy hours.... selection of appetizers was good; beer and wine available for additional charge.Staff did not seem to mind we brought our own bottle of better wine one evening.. Would definitely recommend.
August 13, 2012
Rated 5 out of 5 by MROBERT Excellent Service
We stayed in Bellevue for my wife's Birthday. The staff was excellent and acknowledged the occasion. The club floor was good and the breakfast above average. Good location with many good restaurants a short drive away. Also a casual Mexican restaurant next door. We will return to this hotel when staying in Bellevue.
November 21, 2013
Rated 5 out of 5 by Dolby Puget Sound treasure
We have stayed at the Bellevue Sheraton three times and have found it to be a fantastic place to stay. The location, the staff and reasonable rates make this our "Seattle area" hotel of choice.
November 26, 2013
Rated 3 out of 5 by Ljean Room small for BIG price
The staff was most accomodating , we take our dogs everywhere we go and they were a big help in looking after them while we went to a concert. I was a little disappointed in the room size, we frequent hotels often and we always pay much less for the same or higher quality hotels and except for Starwood have always ended up with very large rooms, this one was quite small. Also if you are going have exposed pipes in the bathroom, they should be kept clean as well as those places behind the toilet, After all we are paying to have the best of the best.
July 22, 2012
Rated 4 out of 5 by 74Realtor Good location, clean and comfy beds
Good central location. A bit difficult to access due to center median but that's not the hotel's fault. Clean room, chose quiet side away from freeway. About a 5-6 group wait to check in. Disappointing to not have free wifi so we could get info on shopping, restaurant menus etc. So we had to bother staff multiple times for Info. Happy hour (4-7pm) is ok at restaurant. Food was descent. A bit quiet (Only 3 groups in restaurant at 6pm...) Restaurant staff not very attentive though. Comfy beds, but woken up 3 times in middle of night when groups congregating outside hotel entrance in the wee hours. Try to get a room higher than the 3rd floor and away from entry to avoid hearing all the noise outside lobby entry, even if you're not a light sleeper.
March 11, 2013
Rated 1 out of 5 by Lauren30 Needs more staff
Arrived to a hotel with no power. Having a loss of power is understandable in Seattle, but when I tried to find out when would be a good time to check in, I was told they don't know, even after the police and fire department had come and gone they still didn't know. The hotel left one person up front to "help" guests. I put in several calls to the 800 number and the hotel it self to find out if I could get into another hotel, and no one was willing to help. No refund, no discount just a sorry you can wait here or go find another hotel. Traveling with a 8 year old is not fun when you can't get them to bed. We ended up finally checking in at 11:50pm with not one we apologize for the inconvenience. Didn't get to enjoy anything the hotel had to offer because of the LATE check and also the early check out.
October 1, 2013