Rated 5 out of 5 by Annually Renovated room great
Sheraton Sleeper bed extremely comfortable and exceeded expectations; blackout shade is appreciated and sturdy enough to actually work!! Requested shower curtain replacement handled courteously and immediately.Staff at front desk and Club lounge friendly, helpful and outstanding. This is why I stay here.
September 6, 2012
Rated 5 out of 5 by ccurly The service at all Sheraton hotels should be this good!
Gee, seriously. I haven't felt welcomed at a hotel like this in a long time. Everyone was there to make your stay perfect. The club level offered a great hot breakfast. The room we were in had double sinks. This was Sheraton Quality through and through!
July 30, 2013
Rated 5 out of 5 by Liz42 Great 1 night stay
Sabrina at the front desk was just wonderful. She was kind, sweet and accommodating to our needs. We had booked the reservation last minute through our daughter on the StarHot program and everyone was so kind throughout our experience. But a special thanks to Sabrina!
June 24, 2013
Rated 5 out of 5 by Amity Repeat visitor
Several times a year I find it necessary to spend a night or more, often with family, when visiting from my Whidbey Island home. Staff is always friendly and professional and I feel like an honored guest. Parking, restaurat, and a shuttle to nearby shopping are all just outside the door!
October 17, 2012
Rated 4 out of 5 by EvaM77 Sheraton Bellevue Aug 2012
Overall very good stay, staff were very friendly and helpful and shuttle service is a real plus. The rooms lacked a mini fridge and safe which was an inconvenience. Some form of early breakfast service eg Continental for guests departing early would be a major benefit - I left at 6am.
September 4, 2012
Rated 5 out of 5 by ridr High service level consistantly
It is always nice to do business with a hotel where you can expect high standard and professional service. Everyone I encountered from the Front Desk to Housekeeping and the Club Lounge, I was never disappointed. It's nice to be remembered as well by people like Ginger.
January 14, 2013
Rated 5 out of 5 by Fawn61 Great location , friendly staff , excellent value
The Hotel was better than expected and unfortunately was sold out for the remainder of my trip . Ill book ahead next time !
September 2, 2013
Rated 5 out of 5 by Hookster Great amenities!
This property is kind of out of the way, but once you get there it is a short walk to Bellevue Square and downtown restaurants. Staff is very friendly, special thanks to Ginger who was very helpful at checkin. Room service menu was extensive and the food quality very good.
March 11, 2013
Rated 4 out of 5 by joseafq Clean, quiet, good location
Clean, quiet, good location, great breakfast buffet, nice service, high-speed WiFi
September 9, 2013
Rated 5 out of 5 by Janice47 Wonderful Staff!
The hotel was very clean and comfortable. The staff could not have been more accommodating and friendly.
September 2, 2013
Rated 3 out of 5 by froggirl1974 Needs updating
We stayed overnight before our daughter's surgery so our stay was very short. We were originally quoted a higher price but were given a "medical" discounted rate. If we had been charged the original rate that I'm sure many people do pay, we would've been sorely disappointed. This room was no where near a $200/night room. Nice? yes. Clean? For the most part. But nothing special. This hotel is quite obviously a hotel that was built perhaps in the 70's and was remodeled I'd guess about 12 years ago. They did many cosmetic touch ups to the room but unfortunately, I think they did things a little half-assed. Holes are covered with white plastic covers from where light fixtures once were. The door to the hall is probably the original door and has a very large space beneath it which enables you to hear everything in the hall. The grout is falling out of the cracks in the shower. The bottom of the bathroom door is disintegrating from moisture. The wall fan in the bathroom is insufficient and there is no heater in the bathroom. The carpet needs a deep cleaning but probably just needs to be replaced. The bed skirt was stained. There was 2 towels for the 3 of us and one robe. We got there late in the evening and were quite hungry so we looked at the room service menu. It was quite expensive and gratuity of 19% was added automatically PLUS a charge of $2.50 for delivery. My husband walked down to the restaurant and brought food up so it wasn't a big deal. They wanted $10.95 for 24 hours of wi-fi while most hotels we have been to lately offer it for free. If there was a complementary breakfast, we were not told about it.
Good points: the cast iron tub is quite large and the shower head although old, is wonderful!
All in all, if we would have paid more, I would have been incredibly upset. At the price we paid, I'd say it was fair for the proximity to the hospital and the type of hotel this is.
October 12, 2013
Rated 5 out of 5 by Bert13249 Very happy with this hotel
We enjoyed our stay at the Bellevue.
The breakfast was outstanding, better than any other Sheraton we have visited.
Staff checking in and also the club room were very helpful and efficient. We would recommend this hotel for anyone staying in the Bellevue area.
September 15, 2012
Rated 4 out of 5 by coast simmbell
I always stay at Starwood hotels when available and have spent many nights in a Nearby Westin prior to our recent stay at
the Sheraton Bellevue, WA. The room was
comfortable and the benefits of the Club room will make us consider this hotel on our next visit.
August 8, 2012
Rated 2 out of 5 by Jean17 Not enought bang for the buck
The information I received over the phone on the hotel was not accurate when it came to pricing, breakfast and happy hour.
August 26, 2013
Rated 4 out of 5 by Leopardspotlady Excellent staff
All staff members were friendly and did their best to help in any wy possible. Evan was exceptional! The shuttle service was so nice; especially for us two sisters traveling together!
The only problem we had was with the AC not being cool enough for us.
April 7, 2013
Rated 5 out of 5 by JHMSFT13 Great Front Desk
the evening front desk provided exceptional service as they extended a willingness to do anything to make my stay as comfortable as they could. this included dinner recommendations, rides to town and arranging for a limo to take me to he airport. Great job!
January 16, 2013
Rated 5 out of 5 by Saller Great service
each time we have received great and courteous service from all staff, specially front desk and Drew with shuttle service.
August 25, 2013
Rated 2 out of 5 by EEFD Low end Sheraton
Small rooms, didn't care about my platinum status, wall A/C next to the desk - too noisy to work, low number of TV channels compared to other hotels, no washer and dryer for long term stays. This hotel shouldn't be part of starwood. I will never be back.
August 6, 2012
Rated 5 out of 5 by Olse The staff is terrific!
Whoever is coaching the staff around here "gets it." Every request we made was handled by the staff member we first addressed. There was no, "Let me speak to my manager" stuff going on here. Everything was handled to our satisfaction and with a smile.
August 8, 2012
Rated 4 out of 5 by robertboss89 Nice quiet room
We stayed in the Club level for one night and had a very relaxing time. Hallways were quiet and even though the hotel was next to I405, it was still very quiet throughout the hotel. Staff was very quick and eager to assist us in everything we needed.
June 6, 2012
Rated 5 out of 5 by oskie accomodating, friendly staff
very comfortable hotel with attentive staff, good food, and nice rooms at a good rate
August 27, 2013
Rated 3 out of 5 by EastCoastGirl2012 Air Conditioning Unit Very Loud & Bowl of Sink Collapsed
The rooms were fairly clean, but the air conditioning units need an upgrade, they're very loud and a bit outdated. My last morning, they sink bowl collapsed from the base of the vanity...this could have been extremely dangerous if cracked.
May 21, 2012
Rated 4 out of 5 Meets all my expectations !
All the hotel staff were very friendly, courteous and helpful !
The rooms were very clean and comfortable and everything I would expect from The Sheraton chain. I would definitely be returning with my family !
Great Job !!!
Thank You !
September 6, 2012
Rated 5 out of 5 by Donald58 Great Hotel!
The hotel was full the night we stayed with our small dog. We had a little trouble with our room heat. Someone was sent right away and fixed the problem. All the staff was very friendly and helpful. Will stay again at this hotel!!!
August 17, 2012
Rated 5 out of 5 by Flyingtailor Very Comfy
I found this hotel to very comfortable nice small hotel good SPG recognition. Free Parking in and out was easy staff were very helpful.
This is not a luxurious hotel but I found it worth the 5 stars i gave it on price and comfort.
September 26, 2012
Rated 1 out of 5 by JamesJD Unpleasant Stay
We called in and left few notes with front desk on 10/11 evening before our departure from California. Upon arrival at the hotel (10/12/2013 morning around 2am), we discovered that our reservation got cancelled before our arrival without proper notice.
Then, we talked to someone at the front desk this morning (10/12/2013) and were assured that our room status was properly updated. According to their record, we will be checking out on 10/14 (Monday).
The afternoon shift supervisor got in contact with us and asked us if we would be checking out tomorrow (10/13). We told her that our stay was for three nights. After she located our record, she apologized for the confusion and inconvenience that the evening crew had made on 10/11. As compensation, she offered to send us few bottles of water to our room and 2,000 Starwood points.
At the same time, we also asked her for assurance that this type of confusion will not happen again before we finished the call around 3:30pm this afternoon (10/12)
Around 11pm (10/12), we returned the room and found out the room was uncleaned. No one even entered the room because our tips were left by the night stand. No bottle of water was found and not to mention the bathroom was not clean.
So we called the front desk again and were told that we would be checking out today. That's why the room was not clean.
In order to express our disappointment and concern about this hotel, tonight we have contacted Starwood Platinum Services for formal complaint and request for investigation.
I have had great experiences with other Starwood hotels and never had problem checking late, not to mention someone canceled my reservation before I showed up or without asking me.
I really would like to see the level of service that I expect on Starwood brand to be performed at Starwood Bellevue. The most important thing is we would like to know why contacting the front desk multiple times, these communication issues caused by the staff have not been resolved, and the basic cleaning services/sanitation was not followed.
We definitely will share our experience about this hotel with friends and families in Seattle and hope that no one will have to go through this terrible experience with Sheraton Bellevue.
October 13, 2013
Rated 1 out of 5 by Wontbeback Sales staff
Very rude, she continued to pack her purse because it was closing time for her. Quoted a different rate by Heidi yet did not honor her quote....very disappointed....very sad because the room and the night staff were very nice
June 30, 2012
Rated 4 out of 5 by RegM Seattle Gateway
The hotel is very centered and most things are a few miles away. The staffs were very professionals and very helpful. We enjoyed our stay at this hotel. Will definitely come back again next year.
June 16, 2013
Rated 5 out of 5 by Urology3525 Great Hotel
At the last minute I decided to stay in Bellevue following a day of meetings instead of driving the 2 hours home. They staff was great with accomodating my last minute needs. Room was very clean and comfortable.
September 17, 2012
Rated 5 out of 5 by Rspolo Great stay
If you're looking for a great hotel with fantastic service. Look no further. The Sheraton Bellevue is offers wonderful amenities with great service.
July 16, 2013