Rated 4 out of 5 by Brian45 Four Nights at Bellevue Sheration
The location met our needs with easy access to downtown Bellevue and Freeway.
Staff were friendly and willing to help in anyway we required.
Room was clean, reasonably large, bed was comfortable, and quiet.
Would have preferred satellite TV.
Breakfast was provided for SPG Gold Members which was a bonus.
Seemed to have trouble getting towels replaced for two mornings we had none.
December 28, 2013
Rated 3 out of 5 by TiredTraveller1985 two week stay at hotel
I had several issues that I called the front desk about including the fact that one of the dresser drawers didn't close properly and that I couldn't put anything in that drawer because then it wouldn't stay shut. The staff addressed everything but that issue. I probably should have kept complaining and asked for a different room, but was too tired to pack all my stuff up and move.
October 15, 2012
Rated 3 out of 5 by MG4123 Sheraton Stays
I'm finding that a lot of properties I've visited lately have not smelled clean and this location was one of them. Sheraton should look into scented solutions to address this issue.
July 9, 2014
Rated 5 out of 5 by Rohitsin Thanks for the Upgrade
We've stayed at the Bellevue Sheraton a few times. And most recently last weekend (Feb 8th-10th). As per usual everything was great but this time they upgraded us to the club level floors at NO COST. That I thought was very nice of them to do. I was traveling with my kids and parents and both rooms were upgraded. I just wanted to thank the hotel staff, it was much appreciated.
February 11, 2013
Rated 4 out of 5 by Ryukus great value hotel at Bellevue
Overall, one of the better Sheraton experience i have. Convenient location and i think the property is just been remodelled because the carpet and furnitures looks new.
Minus 2 stars on room comfort because the room we stayed in, room 513 has a bad HVAC. The A/C HUMMED all night and it's very loud. I would suggest mgmt to check the HVAC in that room. that's unacceptable.
August 7, 2012
Rated 5 out of 5 by Ellen29 Great people and service
We love this hotel. Not too big and not too small. Great location.
Only one thing I thought this time was Eco Green system. I don't need whole house cleaning but I just need trash empty out, towels on the floor replaced, bathroom tissue replenished and shampoo bottle replenished. This time I learned all service or nothing wasn't good. I needed between.
December 1, 2013
Rated 5 out of 5 by bart They treat you like family
all the front office staff was outstanding!! james,heidi,denise and julie smiled and made eye contact everytime i walked by the front desk. i was looking for a foam pillow and MJ asked if she could help me as i walked out of the elevator and got it for me right then.Also the food and service in the bar area was awesome. like i was staying with family.
July 2, 2012
Rated 3 out of 5 by Cheetahgirl Customer Service only 'Excellent' thing.
We expected more out of this level of hotel chain. We kindly asked if we could get any view, as in not looking at garbage cans or a brick wall. Our view was an ugly rooftop/wall of building next door, perfect. The toilet seat had hair on it from previous guests. We ordered dinner from the attached hotel restaurant and picked it up ourselves. That was convenient, but the food was just OK. My avocado burger had one sliver of avocado on it and NO other sauces offered, a very dry bun. The next morning we used the workout facility. The size of it is very nice and it has good equipment, etc. The big downfall was there is no internal or external fan system in the room so it is very hot and stuffy, no air movement. Add to that there were no sweat towels, so we were dripping sweat and had no way to keep it cleaner. I also noticed other people were not cleaning off the equipment when they were finished, so posting signs instructing users to wipe down the equipment when done would help. The hotel staff was wonderful, but the hotel itself simply not the level of standard we expect out of a Sheraton.
June 23, 2014
Rated 5 out of 5 by MarkandC Relaxing Weekend with our pet
Julie was very helpful pudding a dog bed and bowls in our room before arrival. They also have dog biscuits and cookies in reception. Sorry we didn't see her on SUN a.m. to thank personally. Although Sheraton has no indoor pool I was able to use Westin and Gerard drove me there and back (7 mins). Used nice pool and gym
March 10, 2014
Rated 5 out of 5 by IC1204 Service was great!
The front desk was very friendly and helpful. She invited me to join the SPG program and gave me complementary WIFI access after the enrollment. We asked her for direction where we were heading to the next day, she printed out the direction from google map and gave us a general idea where it's about as well. Great service!
April 9, 2013
Rated 3 out of 5 by JWBmom Decently positioned Bellevue hotel
Hotel and staff were OK. However, first room was very musty and super noisy from interstate. Second room was covered in pet hair and reeked. Third room the ventilation unit was leaking... there was a 5ft diameter wet area of carpet. We gave up changing anymore and stayed in the damp room. Not a good impression or stay.
June 26, 2013
Rated 5 out of 5 by MROBERT Excellent Service
We stayed in Bellevue for my wife's Birthday. The staff was excellent and acknowledged the occasion. The club floor was good and the breakfast above average. Good location with many good restaurants a short drive away. Also a casual Mexican restaurant next door. We will return to this hotel when staying in Bellevue.
November 21, 2013
Rated 5 out of 5 by 222joco Great stay and service
I had an issue with the wi-fi my first stay here a month ago but Kathy Hu was amazing in her service and action to resolve the situation and her relentless pursuit of my "excellent experience" is what makes the Sheraton special. The staff cares and it is genuine...and it shows! Well done!
April 1, 2014
Rated 5 out of 5 by Annually Renovated room great
Sheraton Sleeper bed extremely comfortable and exceeded expectations; blackout shade is appreciated and sturdy enough to actually work!! Requested shower curtain replacement handled courteously and immediately.Staff at front desk and Club lounge friendly, helpful and outstanding. This is why I stay here.
September 6, 2012
Rated 3 out of 5 by cheddarcheese ok
This was an incredibly small room. The beds were lumpy and very uncomfortable. I used this hotel for the first time with out of town guests. They were from Chicago and we stayed here prior to returning to the airport. The facility and room were clean and the staff was friendly, just uncomfortable.
August 13, 2013
Rated 5 out of 5 by BojiHuang good hotel
very good hotel. I have enjoyed my stay.
June 30, 2014
Rated 5 out of 5 by Bellvuegetaway Awesome Hotel
Upon our arrival, we were greeted by Heidi. She is one of the best Front Desk Agents I have ever encountered. She even called our room after we checked in to ensure we were happy with the room. We had a very restful sleep. It was very hard to wake up from such a comfortable bed. Thank you.
October 28, 2013
Rated 4 out of 5 by ElDG 2 Bedroom Family Vacation
The staff at the front desk were superb! They were great from the time of booking to checking out.
The rooms were nice and clean. We love that the hotel offered adjoining rooms, which was extremely convenient for our family.
The beds were comfortable. We only wish that they were bigger.
August 19, 2013
Rated 5 out of 5 by Amity Repeat visitor
Several times a year I find it necessary to spend a night or more, often with family, when visiting from my Whidbey Island home. Staff is always friendly and professional and I feel like an honored guest. Parking, restaurat, and a shuttle to nearby shopping are all just outside the door!
October 17, 2012
Rated 4 out of 5 by EvaM77 Sheraton Bellevue Aug 2012
Overall very good stay, staff were very friendly and helpful and shuttle service is a real plus. The rooms lacked a mini fridge and safe which was an inconvenience. Some form of early breakfast service eg Continental for guests departing early would be a major benefit - I left at 6am.
September 4, 2012
Rated 5 out of 5 by ridr High service level consistantly
It is always nice to do business with a hotel where you can expect high standard and professional service. Everyone I encountered from the Front Desk to Housekeeping and the Club Lounge, I was never disappointed. It's nice to be remembered as well by people like Ginger.
January 14, 2013
Rated 5 out of 5 by Hookster Great amenities!
This property is kind of out of the way, but once you get there it is a short walk to Bellevue Square and downtown restaurants. Staff is very friendly, special thanks to Ginger who was very helpful at checkin. Room service menu was extensive and the food quality very good.
March 11, 2013
Rated 5 out of 5 by Liz42 Great 1 night stay
Sabrina at the front desk was just wonderful. She was kind, sweet and accommodating to our needs. We had booked the reservation last minute through our daughter on the StarHot program and everyone was so kind throughout our experience. But a special thanks to Sabrina!
June 24, 2013
Rated 5 out of 5 by Bert13249 Very happy with this hotel
We enjoyed our stay at the Bellevue.
The breakfast was outstanding, better than any other Sheraton we have visited.
Staff checking in and also the club room were very helpful and efficient. We would recommend this hotel for anyone staying in the Bellevue area.
September 15, 2012
Rated 4 out of 5 by coast simmbell
I always stay at Starwood hotels when available and have spent many nights in a Nearby Westin prior to our recent stay at
the Sheraton Bellevue, WA. The room was
comfortable and the benefits of the Club room will make us consider this hotel on our next visit.
August 8, 2012
Rated 5 out of 5 by milaA Nice Hotel!!
This hotel is simply nice and comfortable. Everything was super clean! Awesome location too.. Now i know what hotel to go to when I'll be in that area again.
May 27, 2014
Rated 5 out of 5 by JHMSFT13 Great Front Desk
the evening front desk provided exceptional service as they extended a willingness to do anything to make my stay as comfortable as they could. this included dinner recommendations, rides to town and arranging for a limo to take me to he airport. Great job!
January 16, 2013
Rated 2 out of 5 by EEFD Low end Sheraton
Small rooms, didn't care about my platinum status, wall A/C next to the desk - too noisy to work, low number of TV channels compared to other hotels, no washer and dryer for long term stays. This hotel shouldn't be part of starwood. I will never be back.
August 6, 2012
Rated 4 out of 5 by Leopardspotlady Excellent staff
All staff members were friendly and did their best to help in any wy possible. Evan was exceptional! The shuttle service was so nice; especially for us two sisters traveling together!
The only problem we had was with the AC not being cool enough for us.
April 7, 2013
Rated 5 out of 5 by ccurly The service at all Sheraton hotels should be this good!
Gee, seriously. I haven't felt welcomed at a hotel like this in a long time. Everyone was there to make your stay perfect. The club level offered a great hot breakfast. The room we were in had double sinks. This was Sheraton Quality through and through!
July 30, 2013