Rated 5 out of 5 by Olse The staff is terrific!
Whoever is coaching the staff around here "gets it." Every request we made was handled by the staff member we first addressed. There was no, "Let me speak to my manager" stuff going on here. Everything was handled to our satisfaction and with a smile.
August 8, 2012
Rated 4 out of 5 by robertboss89 Nice quiet room
We stayed in the Club level for one night and had a very relaxing time. Hallways were quiet and even though the hotel was next to I405, it was still very quiet throughout the hotel. Staff was very quick and eager to assist us in everything we needed.
June 6, 2012
Rated 2 out of 5 by noreunion Improvements Required
Some front desk personnel were snotty and not friendly or helpful at all. They were not equip to handle a large group. Food and utensils were in very short supply in the Club Lounge.One staff member was snarly and ready to shut down the place.
September 3, 2013
Rated 5 out of 5 by AVira Excellent experience
I have stayed here a couple times and it is great. The club level offers breakfast which is great. The staff is very friendly. They have complimentary shuttle service to the city. Met all expectations for the lower end price range. Thanks!
October 7, 2013
Rated 3 out of 5 by EastCoastGirl2012 Air Conditioning Unit Very Loud & Bowl of Sink Collapsed
The rooms were fairly clean, but the air conditioning units need an upgrade, they're very loud and a bit outdated. My last morning, they sink bowl collapsed from the base of the vanity...this could have been extremely dangerous if cracked.
May 21, 2012
Rated 4 out of 5 by Kritical Meets all my expectations !
All the hotel staff were very friendly, courteous and helpful !
The rooms were very clean and comfortable and everything I would expect from The Sheraton chain. I would definitely be returning with my family !
Great Job !!!
Thank You !
September 6, 2012
Rated 5 out of 5 by Donald58 Great Hotel!
The hotel was full the night we stayed with our small dog. We had a little trouble with our room heat. Someone was sent right away and fixed the problem. All the staff was very friendly and helpful. Will stay again at this hotel!!!
August 17, 2012
Rated 1 out of 5 by Wontbeback Sales staff
Very rude, she continued to pack her purse because it was closing time for her. Quoted a different rate by Heidi yet did not honor her quote....very disappointed....very sad because the room and the night staff were very nice
June 30, 2012
Rated 5 out of 5 by Urology3525 Great Hotel
At the last minute I decided to stay in Bellevue following a day of meetings instead of driving the 2 hours home. They staff was great with accomodating my last minute needs. Room was very clean and comfortable.
September 17, 2012
Rated 5 out of 5 by kathy5701 Customer Service
The only thing is I wished I would have requested Queen beds. The doubles are pretty small for two people. But they went above and beyond by shipping to me my coat and sweater I left in the closet. Thanks
May 3, 2012
Rated 3 out of 5 by sramji Loud air conditioners and traffic noise
While the staff is friendly and the room was clean, I got little value out of the comfortable bed due to the high level of noise from the air conditioner and the freeway traffic. Double-paned windows and
September 11, 2013
Rated 5 out of 5 by milaA Nice Hotel!!
This hotel is simply nice and comfortable. Everything was super clean! Awesome location too.. Now i know what hotel to go to when I'll be in that area again.
May 27, 2014
Rated 4 out of 5 by Hobieb Customer service
This is not the most elaborate hotel in bellevue but what it doesn't have in decor the staff makes up for in customer service. However that being said my room was not ready on check in.
April 18, 2014
Rated 4 out of 5 by janedoe123456 club floor
When staying on the club floor, I expected to be able to get pop and water any time, not have them locked up. we had to ask several times to get drinks, and then they only gave 1 bottle per person.
January 31, 2014
Rated 4 out of 5 by BellevueReg Good stay, great staff
Amenities are good, and the Hotel is a good value for this area. The Staff is outstanding and went out of their way to be helpful and genuinely pleasant. They stand out.
May 10, 2014
Rated 3 out of 5 by Bellevuestay Ask for your room to be cleaned
Front desk staff excellent. Love shuttle service and workout room was great. House keeping did not clean the room or make up beds. Had to ask for towel change at 9pm. This should not have happened.
December 27, 2012
Rated 5 out of 5 by Don1956 Another nice stay
I always stay at the Sheraton in Bellevue when I'm in Bellevue on business. Internet access is good and because I'm a Gold member I get access to the Lounge for breakfast and evening refreshments.
March 26, 2012
Rated 4 out of 5 by RegM Seattle Gateway
The hotel is very centered and most things are a few miles away. The staffs were very professionals and very helpful. We enjoyed our stay at this hotel. Will definitely come back again next year.
June 16, 2013
Rated 5 out of 5 by Dolby Puget Sound treasure
We have stayed at the Bellevue Sheraton three times and have found it to be a fantastic place to stay. The location, the staff and reasonable rates make this our "Seattle area" hotel of choice.
November 26, 2013
Rated 3 out of 5 by Malou Nice hotel, but.....
Very nice hotel and staff but the double room given to us was very small. A bit claustrophobic. Nothing like the pictures on the Internet. One of the staff, Drew, gave us really good service.
August 15, 2012
Rated 4 out of 5 by Bellvueweekend Late arrival
We arrived late or early in the am and was greeted by a wonderful desk clerk who was very welcoming and quick. We enjoyed our stay and actually slept in which is a rarity for us.
March 10, 2014
Rated 4 out of 5 by Sabre Good hotel
This hotel was good once we found a way to get in. The personal was friendly. We had trouble finding information in the room about the area but the staff at the desk were very helpful.
October 16, 2012
Rated 3 out of 5 by kaquino Cozy room and the bed was comfy..
I would first like to say that the Ginger at the front desk was awesome! I had to call several times before I got to town and Ginger accommodated all our needs and was extra helpful and courteous. She went above and beyond to assist us with our needs. However, the morning of our check-out, housekeeping came knocking at our door at 9:45am, before we could answer the door, the male housekeeper had the door open and was standing there looking at us. Just out of the shower and not fully dressed. Check out time is at 12:00 noon and I dont think housekeeping should be knocking on doors and intruding on guests before then. Prior to this we could hear them knocking on other guests doors and talking loudly in the hall, as we were trying to sleep. We finally decided that sleeping in was not an option. We were on the 6th floor, club level and you think they would have been more courteous. We felt like the whole floor was being kicked out as they were knocking on all the doors and opening them, hours before check out. Other than that, our stay was great and the room was very cozy. The front desk staff was great!
October 17, 2012
Rated 5 out of 5 by MissyJ PLEASE DON'T GET RID OF THE CIOPPINO
I really like staying at the hotel and i LOVE the cioppino. PLEASE PLEASE PLEASE don't get rid of it. It's amazing and the only thing I ever order - and I'm there a LOT!
June 7, 2012
Rated 4 out of 5 by Twinky Excellent customer service
The staff at the Sheraton, went over and above to make our stay memorable. Everyone from check in, to the preferred lounge and the breakfast restaurant. Would return anytime.
December 24, 2013
Rated 5 out of 5 by SWGat98004 convenient & cozy
As a business traveler to Seattle, I highly recommend this hotel. Walking distance to d/t Bellevue, great bed, good menu, contemporary feel, very comfortable, will stay again.
January 17, 2013
Rated 3 out of 5 by Terry Odors
When you first walked in the room the odor was overwhelming. The bathroom smelled as if someone had smoked cigarettes in it. I was glad I had allergy/sinus medication with me.
March 13, 2013
Rated 5 out of 5 by BojiHuang good hotel
very good hotel. I have enjoyed my stay.
June 30, 2014
Rated 4 out of 5 by Tom59 Great Staff
Front desk staff was top notch. Got a spg upgrade without asking. Rooms are a little small but, really nice decore and very clean. Don't judge the hotel by the outside.
May 7, 2013
Rated 4 out of 5 by Kirsten Great stay!
The location was great, decor was refreshing and service was excellent. Several computers available for guests made online access excellent. Awesome shuttle service!
September 20, 2012