Rated 1 out of 5 by AKC2014 Problem from first night to even after checkout
I was suppose to stay 5 nights, checked out on 4th night, moved to another hotel. Cancelled all future reservations. Following are the issues -
1. The room was tiny,
2. The night I checked in TV was not working (got fixed next day)
3. Alarm clock did not work
4. The keys stopped working 3rd day
5. Did not receive the receipt on self-checkout to my email.
6. Front Office Supervisor promised to compensate for trouble with 5000 spg points, after a week only 500 deposited. Cant even do this correctly.
December 9, 2014
Rated 3 out of 5 by AGB2014 Internet Charges
We were told that the internet access was free if we were in the lobby, so we access from the lobby and later see that we were charged, although we never agreed to accept any charges.
On another note, Most hotels are offering free internet connection these days.
December 7, 2014
Rated 5 out of 5 by AM1965 Excellent place to stay
This place has the comfort and feel of a 5 star boutique hotel with all the facilities and amenities a Starwood brand can offer. The hotel staff is great. They are humble and eager to help.
December 6, 2014
Rated 1 out of 5 by Sammy1992 What a terrible hotel
I'm a huge fan of the Starwood properties, which is why I was so disappointed. The staff was very polite and accommodating, unfortunately the hotel is terribly outdated and run down.
December 1, 2014
Rated 5 out of 5 by llc76 Great stay!
This was my second stay at the Sheraton Bellevue property. Once again, I enjoyed my stay. The property is conveniently located to the highway and I love the maritime theme of the rooms. The staff is very friendly and I definitely recommend this property!
November 29, 2014
Rated 5 out of 5 by PamperedMary Love to stay here!
Every stay here is enjoyable and consistent in terms of quality and service! The staff are great!!!
November 18, 2014
Rated 5 out of 5 by Lovers7643 Great
Wonderful stay again, keep it up
November 16, 2014
Rated 5 out of 5 by Ren40 Room and Breakfast
When our power went out in October 2014, we thought of the Sheraton from a previous stay and also because it is dog-friendly. The staff was totally professional and they welcomed us back to the hotel. They provided supplies to us for our dog and also offered an extra hour for our checkout the next day. We ordered breakfast the next morning; it was quite good. We will certainly think of the Sheraton Bellevue when we need a hotel in the future!
October 29, 2014
Rated 5 out of 5 by solesix Good room but breakfast wasn't great (club room)
Very comfortable room and great staff. I was upgraded to a club room. Thanks. Downside was that the room windows faced I405 but the sound was kept out. The breakfast option was very plain. Expected more on that front.
October 16, 2014
Rated 5 out of 5 by MROBERT Excellent Staff
This is a good hotel with food and shopping close by hotel shuttle. Staff is professional and attentive. Robert in the restaurant had to deal with a loud and very rude customer. He maintained courtesy and was very polite. I was impressed by the professionalism by he and the MOD in dealing with this problem customer. Nice job by the staff. I would recommend this hotel for the location, value and excellent staff. I will return in the future.
October 13, 2014
Rated 5 out of 5 by Orland15 Great location
Everything exceeded our expectations. The
staff was wonderful
October 9, 2014
Rated 3 out of 5 by AllanStaffHot Housekeeping could do better!
I stayed twice here but the second was a nightmare, housekeeping-wise. I discovered a piece of hair on top of the bed, I called front desk and the Agent graciously put me in a different room. Although, when I asked the agent if this room as alright, I checked into the room and still had a couple strands of hair, this time on the edge of the bathtub. This only shows that detail work is not an option for your housekeeping team. I hope with this review this can make better for future guest and the success of your property especially after renovations are done. Based on the Guest Service level, the agent that night of Oct 6 was very professional and responsive. Excellent checking IN and checking out PROCESS and even endulge with the necessary problem solving skills in getting my stay most satisfactory by offering me SPG points.
October 8, 2014
Rated 5 out of 5 by Lovers7643 Wonderful stay
Staff and facilities were excellent. Jerry Cruz the manager was wonderful. Great location, spacious parking. Thank you Sheraton Bellevue
October 7, 2014
Rated 5 out of 5 by lasvegaskarie Close to all and in the heart of Bellevue
What a nice, clean, friendly hotel! Easy in, Easy out. I appreciate the shuttle to the transportation center ( Bus Station ) so that we could take an inexpensive trip to Seattle. Also we had a rental car, everything we easy to get to, plus FREE PARKING ! I will always choose this vs. downtown because less hassle and we were able to see more of the city and more of Washington. Thank you. Great Mexican Food next door too~
September 26, 2014
Rated 4 out of 5 by SPG1 Good hotel - meets Sheraton standards
No complaints - hotel met / exceeded expectations. The club lounge is above average, both for service and food. Checkin was quick and when our preassigned (upgraded) room was not ready, an alternate was quickly found.
September 2, 2014
Rated 2 out of 5 by NotHappy721 Hotel needs help
I would not stay here again, especially for the price I paid. The room that my wife and I stayed in was horrible. We were only in it for one night but had the following issues: 1. The bed is horrible, not comfortable whatsoever. You can feel the springs through the bed and it just feels old. 2. The room took forever to cool down, the HVAC was not on working well at all. 3. The room had a dirty smell and just did not feel very clean. 4. you can hear the maids yelling through the halls at each other. Granted they were just communicating about work, but you can hear it in the room and when you come out, all the laundry from the dirty rooms are right in the halls. The overall fell f the hotel is worn and run down. It seems like the only thing they have upgraded is the front lobby.
August 25, 2014
Rated 5 out of 5 by Sue59 Everything we expected
The hotel was what a Sheraton should be. Excellant. The staff made it even more enjoyable. They were responsive and very attentive to our every need or request. We appreciate thier kindness and helpfulness. Job well done.
August 25, 2014
Rated 4 out of 5 by AHNIKE The hotel offers good value
Compared with other SPG hotels in downtown Seattle, this hotel offers great value for the money paid, and is just about 15 mins drive to the city,
Though the facilities are not really new, the maintenance is good, and the service is great.
August 17, 2014
Rated 5 out of 5 by Conference9 Convenient & economical
I stayed one night while in Bellevue for a conference at the Meydenbauer. For a nominal upgrade charge, I had a free breakfast & evening appetizers in the Club Room. Well worth it! And parking was free, which is a big bonus!
The front desk staff were very helpful and friendly. My only negative comment would be that the newly remodeled room contained furniture so large that I could barely roll my small suitcase thru the room! And the bath room vanity was too high!
August 17, 2014
Rated 3 out of 5 by Marinersfans2 This hotel was nice but lacked some amenities
We stayed at this property because our friends were staying there. They have a child and almost always want a pool. We were surprised to find out this property lacked one. Since it is summer and the weather so hot a pool would have been nice. Lesson learned, we should have done our own research before booking. We were down for baseball games at Safeco so another thing was the distance to the games. Traffic was horrendous! I would prefer to be closer to downtown next time. Also the breakfast room had a nice selection but a microwave would be a good addition to heat up the scones,muffins or croissants. They were quite dry. Unfortunately for us and our needs this wasn't the best choice. The staff were wonderful to us and that was a big plus!
August 14, 2014
Rated 5 out of 5 by sob74 n/a
always liked the hotel,what more do you want me to say!!!!
August 14, 2014
Rated 5 out of 5 by Mike9999 Nice Stay
Very good one night stay.
August 14, 2014
Rated 2 out of 5 by KPM57 Tired hotel
This Sheraton facility lacks commitment to excellence that is required today for business travelers
Torn desk chair , dirty carpets in hallway, clean but average room
Clock set to the wrong time
Clock alarm went off without being set
This is not what I expect from Starwood especially at this rate
Please focus on obvious improvements
August 14, 2014
Rated 5 out of 5 by DavidnLuluT The best we had in Seattle
If only you had a view! Recognizing that you don't, I would give you A+ for service!
We were recognized as SPG Gold, given a Club floor room, and hors d'ourves and breakfast (though we didn't use breakfast because of the next comment...)
Somehow, in the check-in process or in the club lounge, my wife left her purse somewhere. After eating in the club lounge, we went to bed. Having to get up early to catch the Anacortes ferry, when we woke, my wife couldn't find her purse. We searched, and finally went to the front desk. The manager-on-duty.I believe Chris(?). calmly took the information, first from me. My wife was a bit agitated, and we went down together. Chris saw that we were upset. and after considering what to do, went to the office to see if anything had been turned in. To our delight, her purse was there. In the scramble, we didn't have time for breakfast. But Rachel, who checked us in, was always smiling, and called to make sure the room was good. Very good staff. Chris had been up all night, and while I was loading our car, my wife saw him eating breakfast on the way out. He looked so hungry! We felt sorry for him. You have a good staff, don't overwork them! But thanks for the good experience.
August 13, 2014
Rated 3 out of 5 by Qualms2012 Qualms
A few qualms that were noted for this hotel in my opinion are as follows:
10,000 points for a free night at this hotel is rather excessive. A 7000 point redemption seems more appropriate.
The room that I had booked was not ready at the check in time of 3pm
August 13, 2014
Rated 1 out of 5 by sijay Run-Down and need of freshing up
The room was comfortable and modern, the overall look and feel of the hotel is very dated for the area, the hallways are dim with airfreshening units jutting out of the wall. This hotel is not of the Sheraton standard. The exterior of the hotel reminds me of an inexpensive motor inn
August 13, 2014
Rated 5 out of 5 by Anne22 What a surprise!
We were desperate for a room. We didn't know anything about this hotel, but it had a great rate, so we grabbed it . We were not sure what to expect. From the moment we walked in were so impressed. It was first class all the way! The room had all the amenities for comfort, coffee, fridge, microwave. Even a complimentary bath sponge! We took the club floor since that was the last room left, and wow. Great breakfast and great snacks in the evening as well as coffee round the clock. We will always try to get the club floor from now on. The staff were gracious and attentive to our needs. We checked in and out without having to wait in line. Everything was so efficient. For comfort, friendliness and value this hotel can't be beat. We travel up and down the coast often and plan to make the Sheraton Bellevue our regular hotel.
August 11, 2014
Rated 4 out of 5 by danmcd great hotel, needs better snacks and drinks
always like it here. But if you get here after the attached restaurant closes, no snacks or wine/beer options. Kind of a bummer.
August 8, 2014
Rated 5 out of 5 by bigrig last minute stop
staff were great, we did not have a reservation and they went out of there way to get us a room as the area was very full.
August 5, 2014
Rated 5 out of 5 by Carmel1 Bellevue Sheraton
This hotel has friendly well informed staff. The rooms are good size and very comfortable .the location is perfect for Bellevue business and very convenient to downtown Seattle. The hotel has a local shuttle to areas within 5 miles and there is outstanding public transportation near by.
August 4, 2014