Rated 4 out of 5 by Ryukus great value hotel at Bellevue
Overall, one of the better Sheraton experience i have. Convenient location and i think the property is just been remodelled because the carpet and furnitures looks new.
Minus 2 stars on room comfort because the room we stayed in, room 513 has a bad HVAC. The A/C HUMMED all night and it's very loud. I would suggest mgmt to check the HVAC in that room. that's unacceptable.
August 7, 2012
Rated 5 out of 5 by Ellen29 Great people and service
We love this hotel. Not too big and not too small. Great location.
Only one thing I thought this time was Eco Green system. I don't need whole house cleaning but I just need trash empty out, towels on the floor replaced, bathroom tissue replenished and shampoo bottle replenished. This time I learned all service or nothing wasn't good. I needed between.
December 1, 2013
Rated 5 out of 5 by bart They treat you like family
all the front office staff was outstanding!! james,heidi,denise and julie smiled and made eye contact everytime i walked by the front desk. i was looking for a foam pillow and MJ asked if she could help me as i walked out of the elevator and got it for me right then.Also the food and service in the bar area was awesome. like i was staying with family.
July 2, 2012
Rated 5 out of 5 by IC1204 Service was great!
The front desk was very friendly and helpful. She invited me to join the SPG program and gave me complementary WIFI access after the enrollment. We asked her for direction where we were heading to the next day, she printed out the direction from google map and gave us a general idea where it's about as well. Great service!
April 9, 2013
Rated 5 out of 5 by MROBERT Excellent Service
We stayed in Bellevue for my wife's Birthday. The staff was excellent and acknowledged the occasion. The club floor was good and the breakfast above average. Good location with many good restaurants a short drive away. Also a casual Mexican restaurant next door. We will return to this hotel when staying in Bellevue.
November 21, 2013
Rated 3 out of 5 by JWBmom Decently positioned Bellevue hotel
Hotel and staff were OK. However, first room was very musty and super noisy from interstate. Second room was covered in pet hair and reeked. Third room the ventilation unit was leaking... there was a 5ft diameter wet area of carpet. We gave up changing anymore and stayed in the damp room. Not a good impression or stay.
June 26, 2013
Rated 5 out of 5 by Annually Renovated room great
Sheraton Sleeper bed extremely comfortable and exceeded expectations; blackout shade is appreciated and sturdy enough to actually work!! Requested shower curtain replacement handled courteously and immediately.Staff at front desk and Club lounge friendly, helpful and outstanding. This is why I stay here.
September 6, 2012
Rated 3 out of 5 by cheddarcheese ok
This was an incredibly small room. The beds were lumpy and very uncomfortable. I used this hotel for the first time with out of town guests. They were from Chicago and we stayed here prior to returning to the airport. The facility and room were clean and the staff was friendly, just uncomfortable.
August 13, 2013
Rated 5 out of 5 by Bellvuegetaway Awesome Hotel
Upon our arrival, we were greeted by Heidi. She is one of the best Front Desk Agents I have ever encountered. She even called our room after we checked in to ensure we were happy with the room. We had a very restful sleep. It was very hard to wake up from such a comfortable bed. Thank you.
October 28, 2013
Rated 4 out of 5 by Bellvueweekend Late arrival
We arrived late or early in the am and was greeted by a wonderful desk clerk who was very welcoming and quick. We enjoyed our stay and actually slept in which is a rarity for us.
March 10, 2014
Rated 4 out of 5 by ElDG 2 Bedroom Family Vacation
The staff at the front desk were superb! They were great from the time of booking to checking out.
The rooms were nice and clean. We love that the hotel offered adjoining rooms, which was extremely convenient for our family.
The beds were comfortable. We only wish that they were bigger.
August 19, 2013
Rated 5 out of 5 by Amity Repeat visitor
Several times a year I find it necessary to spend a night or more, often with family, when visiting from my Whidbey Island home. Staff is always friendly and professional and I feel like an honored guest. Parking, restaurat, and a shuttle to nearby shopping are all just outside the door!
October 17, 2012
Rated 4 out of 5 by EvaM77 Sheraton Bellevue Aug 2012
Overall very good stay, staff were very friendly and helpful and shuttle service is a real plus. The rooms lacked a mini fridge and safe which was an inconvenience. Some form of early breakfast service eg Continental for guests departing early would be a major benefit - I left at 6am.
September 4, 2012
Rated 5 out of 5 by ridr High service level consistantly
It is always nice to do business with a hotel where you can expect high standard and professional service. Everyone I encountered from the Front Desk to Housekeeping and the Club Lounge, I was never disappointed. It's nice to be remembered as well by people like Ginger.
January 14, 2013
Rated 5 out of 5 by Hookster Great amenities!
This property is kind of out of the way, but once you get there it is a short walk to Bellevue Square and downtown restaurants. Staff is very friendly, special thanks to Ginger who was very helpful at checkin. Room service menu was extensive and the food quality very good.
March 11, 2013
Rated 5 out of 5 by Liz42 Great 1 night stay
Sabrina at the front desk was just wonderful. She was kind, sweet and accommodating to our needs. We had booked the reservation last minute through our daughter on the StarHot program and everyone was so kind throughout our experience. But a special thanks to Sabrina!
June 24, 2013
Rated 5 out of 5 by Bert13249 Very happy with this hotel
We enjoyed our stay at the Bellevue.
The breakfast was outstanding, better than any other Sheraton we have visited.
Staff checking in and also the club room were very helpful and efficient. We would recommend this hotel for anyone staying in the Bellevue area.
September 15, 2012
Rated 4 out of 5 by coast simmbell
I always stay at Starwood hotels when available and have spent many nights in a Nearby Westin prior to our recent stay at
the Sheraton Bellevue, WA. The room was
comfortable and the benefits of the Club room will make us consider this hotel on our next visit.
August 8, 2012
Rated 5 out of 5 by JHMSFT13 Great Front Desk
the evening front desk provided exceptional service as they extended a willingness to do anything to make my stay as comfortable as they could. this included dinner recommendations, rides to town and arranging for a limo to take me to he airport. Great job!
January 16, 2013
Rated 4 out of 5 by Leopardspotlady Excellent staff
All staff members were friendly and did their best to help in any wy possible. Evan was exceptional! The shuttle service was so nice; especially for us two sisters traveling together!
The only problem we had was with the AC not being cool enough for us.
April 7, 2013
Rated 2 out of 5 by EEFD Low end Sheraton
Small rooms, didn't care about my platinum status, wall A/C next to the desk - too noisy to work, low number of TV channels compared to other hotels, no washer and dryer for long term stays. This hotel shouldn't be part of starwood. I will never be back.
August 6, 2012
Rated 5 out of 5 by ccurly The service at all Sheraton hotels should be this good!
Gee, seriously. I haven't felt welcomed at a hotel like this in a long time. Everyone was there to make your stay perfect. The club level offered a great hot breakfast. The room we were in had double sinks. This was Sheraton Quality through and through!
July 30, 2013
Rated 5 out of 5 by Olse The staff is terrific!
Whoever is coaching the staff around here "gets it." Every request we made was handled by the staff member we first addressed. There was no, "Let me speak to my manager" stuff going on here. Everything was handled to our satisfaction and with a smile.
August 8, 2012
Rated 4 out of 5 by robertboss89 Nice quiet room
We stayed in the Club level for one night and had a very relaxing time. Hallways were quiet and even though the hotel was next to I405, it was still very quiet throughout the hotel. Staff was very quick and eager to assist us in everything we needed.
June 6, 2012
Rated 4 out of 5 by janedoe123456 club floor
When staying on the club floor, I expected to be able to get pop and water any time, not have them locked up. we had to ask several times to get drinks, and then they only gave 1 bottle per person.
January 31, 2014
Rated 2 out of 5 by noreunion Improvements Required
Some front desk personnel were snotty and not friendly or helpful at all. They were not equip to handle a large group. Food and utensils were in very short supply in the Club Lounge.One staff member was snarly and ready to shut down the place.
September 3, 2013
Rated 5 out of 5 by AVira Excellent experience
I have stayed here a couple times and it is great. The club level offers breakfast which is great. The staff is very friendly. They have complimentary shuttle service to the city. Met all expectations for the lower end price range. Thanks!
October 7, 2013
Rated 3 out of 5 by EastCoastGirl2012 Air Conditioning Unit Very Loud & Bowl of Sink Collapsed
The rooms were fairly clean, but the air conditioning units need an upgrade, they're very loud and a bit outdated. My last morning, they sink bowl collapsed from the base of the vanity...this could have been extremely dangerous if cracked.
May 21, 2012
Rated 2 out of 5 by TWis14 Dont drink the water
We had a pleasant experience until we got the final bill - what we thought was complimentary water was not $2.74 for a .10 cent water bottle.
February 23, 2014
Rated 4 out of 5 by Kritical Meets all my expectations !
All the hotel staff were very friendly, courteous and helpful !
The rooms were very clean and comfortable and everything I would expect from The Sheraton chain. I would definitely be returning with my family !
Great Job !!!
Thank You !
September 6, 2012