Rated 5 out of 5 by solesix Good room but breakfast wasn't great (club room)
Very comfortable room and great staff. I was upgraded to a club room. Thanks. Downside was that the room windows faced I405 but the sound was kept out. The breakfast option was very plain. Expected more on that front.
October 16, 2014
Rated 5 out of 5 by MROBERT Excellent Staff
This is a good hotel with food and shopping close by hotel shuttle. Staff is professional and attentive. Robert in the restaurant had to deal with a loud and very rude customer. He maintained courtesy and was very polite. I was impressed by the professionalism by he and the MOD in dealing with this problem customer. Nice job by the staff. I would recommend this hotel for the location, value and excellent staff. I will return in the future.
October 13, 2014
Rated 3 out of 5 by AllanStaffHot Housekeeping could do better!
I stayed twice here but the second was a nightmare, housekeeping-wise. I discovered a piece of hair on top of the bed, I called front desk and the Agent graciously put me in a different room. Although, when I asked the agent if this room as alright, I checked into the room and still had a couple strands of hair, this time on the edge of the bathtub. This only shows that detail work is not an option for your housekeeping team. I hope with this review this can make better for future guest and the success of your property especially after renovations are done. Based on the Guest Service level, the agent that night of Oct 6 was very professional and responsive. Excellent checking IN and checking out PROCESS and even endulge with the necessary problem solving skills in getting my stay most satisfactory by offering me SPG points.
October 8, 2014
Rated 5 out of 5 by Orland15 Great location
Everything exceeded our expectations. The
staff was wonderful
October 9, 2014
Rated 5 out of 5 by Lovers7643 Wonderful stay
Staff and facilities were excellent. Jerry Cruz the manager was wonderful. Great location, spacious parking. Thank you Sheraton Bellevue
October 7, 2014
Rated 2 out of 5 by Sanath Don't lose the focus
I have stayed here before and I loved it. This time however I was dissapointed as I realize that the hotel is cutting corners to increase profitability eg: water pressure was poor/didn't include bath gel in the room etc. if this is how on the SPG floor, might be worse on other floors.
The worse one was at 6am on a weekday painters are moving the gym equipment around and sanding the walls to paint. I realize that you would have to pay double time for labor to paint the gym overnight however, to do this at 6am when most guest would want to work out was beyond me. I am still trying to get over the respiratory issue after running on the treadmill when the painters were sanding the walls
December 19, 2011
Rated 5 out of 5 by lasvegaskarie Close to all and in the heart of Bellevue
What a nice, clean, friendly hotel! Easy in, Easy out. I appreciate the shuttle to the transportation center ( Bus Station ) so that we could take an inexpensive trip to Seattle. Also we had a rental car, everything we easy to get to, plus FREE PARKING ! I will always choose this vs. downtown because less hassle and we were able to see more of the city and more of Washington. Thank you. Great Mexican Food next door too~
September 26, 2014
Rated 5 out of 5 by Amity Outstanding service
Reception staff friendly and professional, outlined all services available and provided upgraded room recognizing gold status. We utilized van service for shopping and restaurant, which allowed us to avoid the the holiday traffic and were also impressed with service. Staff quickly found answers to our questions about the area and the complimentary computer center in the lobby was great. Room well lit and very comfortable. Will definately return when in area.
December 14, 2011