Rated 5 out of 5 by onedaystopover great staff
everyone provided quick efficient service. very nice rooms. lobby was still being renovated so kind of a mess but looks like it will be a great improvement.
May 18, 2015
Rated 5 out of 5 by Canuck66 Near Proximity to My Friends
We were in Washington to attend a friends funeral. I was not quite familiar with the addresses of the church; the cemetery and the Celebration of Life location. The OnStar Navigation system on my vehicle went kaput and left us stranded, so I had to contact OnStar with my other phone. To make a long story short, Sheraton Bellevue was an oasis in a desert of misery and frustration to me. The staff and the facilities were a sight for sore eyes - In a word: Excellent!!
May 15, 2015
Rated 5 out of 5 by AM042 Great Stay at a decent price
We received a free upgrade to club level! The hotel was clean and spacious. It was a short drive to great restaurants and shopping. The price of the room was so much cheaper than downtown Seattle. I would come back here again!
March 30, 2015
Rated 3 out of 5 by FloridaMarch Shuttle services is a piece of mind
If you don't want drive while in Bellevue, stay at this hotel. Drivers are very professional and reliable!
March 21, 2015
Rated 3 out of 5 by overworkedtraveller Great location, central Bellevue
- Central bellevue
- Excellent attached mexican restaurant
- Aging facilities
March 11, 2015
Rated 5 out of 5 by Sales007 Good Hotel for Business
I stay at this hotel whenever I visit Seattle/Bellevue for business. The rooms are comfortable, the gym is excellent, and the view from the gym is also great as well.
The staff were courteous to me - while I didn't get upgraded for being platinum, they thanked me for my services.
I wasn't able to leverage the breakfast/restaurants unfortunately, but will give it a try the next time around.
February 25, 2015
Rated 1 out of 5 by Worldtraveler99 Old, tired, rundown rooms
I've stayed here many times on business. If you get a remodelled room, it's great. If not, it's horrible. The last two weeks I've stayed here I've been put in rooms that old, rundown and filthy. I was afraid to even use the shower without flip flops. The carpets are disgustingly dirty. I feel like a room at a budget motel would have been nicer and for about half the price. I've gone online and cancelled all future reservations. I can't risk being put in one of those old rooms again. As a gold member and a frequent stayer at this particular hotel I expect a better experience. I can stay at many nicer hotels in the area for less money. Very disappointed. I love spg and am sad that this hotel is such a disappointment. The positive is that the staff are very friendly and helpful and do the best they can to accommodate. They provide Some of the best staff and service I've gotten at any hotel in the Seattle area, so kudos to them. When the remodel is complete and the rooms are all upgraded I would consider coming back. I just can't handle staying in the old dirty rooms. Not a good experience and really puts a damper on my weekly business trip to the area. Very sad about this as I love the location and the staff. But that's not enough to compensate for the disgusting rooms I've been put In lately here. Disappointed in spg to not take care of the repeat customers who try to be loyal to their brands. Maybe gold status isn't enough to get u a remodelled room here. Must need platinum status here.
February 11, 2015
Rated 5 out of 5 by Abby40 Great place to stay
From the time I walked in the back door (I hadn't been there before) I experienced great customer service. Brian La Plante the general manager happened to be on his way out, but helped me with my bag, directed me to the lobby, and asked the front desk to do something nice for me. The room was very comfortable and clean. I had room service, which was great and very quick. I was there for a meeting on premise, and the conference room and food was great.
January 27, 2015