Rated 5 out of 5 by LorenzoA My experience
Best location, facilities, great personnel
September 8, 2014
Rated 2 out of 5 by unimpressedSPG Family Vacation
We were greeted by a courteous staff after having a difficult time getting to the hotel due to construction. The room was nice and spacious. However there were only 2 towels and we were 2 adults and a child and it was on the reservation. There were no luggage carts and we had to wait for the staff to bring our luggage and we were forbidden to take their carts.
Housekeeping was atrocious. bathroom was not cleaned for 2 days inspite of us calling the front desk and reminding them. Water bottles were not replaced.
The concierge was awesome and was very helpful in planning our excursions, tours and restaurants.
I expected better service.
April 11, 2012
Rated 2 out of 5 by Nelson Dirty and Isolated
This hotel has been open for about 3 years. My room had stained carpets and I had to get a fresh set of linens upon checkin due to unsavory stains on the bedding. I paid extra for a port view yet all I could see from the 6th floor was a palm tree which blocked everything. Poor location unless the convention center is your objective. Very average restaurants. Meeting rooms are way overpriced. We had to pay $500 (special deal) for wireless access on top of the meeting room charges. Pool closed for leak repair most of the week. Touch screen equpment in the fitness center is awful...Non Functional. Reminds me of the rest of the hotel...looks nice but fails to deliver.
February 20, 2013
Rated 5 out of 5 by anyo12 This hotel has great features
This hotel has great features. Terrific view of the bay from Old San Juan. A special location for tourists in the center of the metropolitan area of Puerto Rico.
September 2, 2014
Rated 5 out of 5 by Taisha29 Excelent hotel
One of my favorite hotels, in love with the room, staff, pool :) and facilities. Recommended!!!!!!
September 2, 2014
Rated 5 out of 5 by Loyalist Nice New Property
The staff upon arrival is very helpful and pleasant. Check in process could be faster, but not bad. The hotel is very clean and well maintained. We frequented the bar, casino, and the restaurant, all very pleasant and reasonable value. Roof top pool is nice too. The location is very convenient to main airport, Isla Grande airport, cruise terminal and Old San Juan. Also went to Texas Brazil restaurant which is located in same building. We use this property as first and or last night in San Juan, very easy location to get the best of San Juan without staying in other popular sections. Only really viable Starwood property in San Juan.
March 26, 2012
Rated 3 out of 5 by ksc322 Just Ok
The hotel is nice enough but the rooms small. The staff was not very helpful. We had to call several times to get extra towels for the room. The concierge actually wanted to send us to a restaurant for dinner that is only open for lunch. Luckily, the bell stand guys were great. They had great tips and recommendations. They should be working at the concierge desk. Service at the pool was terrible and slow. The pool was nice. The spa was also good.
January 28, 2013
Rated 3 out of 5 by Travelfriend Nice location to port...
Hotel has a nice location to the port and old town. No family friendly dining on-site and not within walking distance to anything. We did NOT receive Balcony with Bay view room as guaranteed and staff was not apologetic nor wanted to give me any reimbursement back for getting a lower category room for two nights. Also, we made Green Choice Selection and on day of check-out noticed that we did not get the $5 credit or 500 points per night. I asked Supervisor who didn't want to give me points and called housekeeping to "make sure" that we hadn't received this service. Said that he would give me points "later" after housekeeping called him back....Really?? Make sure you get what you paid for...
June 24, 2014