Rated 4 out of 5 by NYtraveler Eat, sleep, drink, and win money at the casino!
Stayed at this property for a night before moving onto Vieques. The property (lobby/pool) looked very nice. Was greeted by a nice associate that checked me in promptly. First room we were given smelled musty and the restroom smelled as if someone had been smoking in there. Requested a new room and was given a room on the club floor that smelled 10x better. Casino is a plus!
May 28, 2013
Rated 4 out of 5 by Smg38 Nice hotel!
Decent hotel. Fast, friendly efficient staff, comfortable beds.
May 28, 2013
Rated 4 out of 5 by zyhccz Clean
This hotel is very clean and makes you feel comforatble and secure.
May 22, 2013
Rated 5 out of 5 by DrJM Consistency
I stay at this property or visit it for meetings and dining almost weekly. The location is excellent, just a few miles from Old San Juan, el Condado, Isla Verde, the tollway, and the airport. But what makes this place special is the staff. I am yet to meet someone here that does not goes the extra mile. Look for Eric to handle your bags, Marc at Choices Restaurant to serve your meal and Jose to make you a Mojito. The management is superb and the local establishments like Victorio Just Jeweler cannot be beat. Visit and enjoy your stay.
May 14, 2013
Rated 4 out of 5 by rrodz2013 BAD EXPERIENCE
I stayed with my family only one night, the hotel was great; but I had a bad experience because my room didn't have curtains and we woke up with the sun on our faces. I told to the maid and she told that I have to call to engineers dept. Then when I did the check out, the employee told me that they gonna charge me $25 because a pillow was missing. I felt very bad, he treat me like a thief. I told him that I stayed only one night, so nobody enter to the room except us, the 8 pillows are there and how they said that if nobody enter to the room to clean or verify if there are any missing pillow. The employee reverse the charge and I did the check out. Was a very embarassing moment and I still feel very bad for the situation...Mi wife too!
May 12, 2013
Rated 5 out of 5 by rics70 Good
Good for meetings......Not a Resort for leisure.
May 7, 2013
Rated 3 out of 5 by jcmc Some of the staff gave me the impression that they wished we would just go home
There is a real lack of attention to the hotel guests. There is definitely no sense that anyone wants to go the extra mile to make your stay memorable. The employees give the impression that they are there to do the minimum requirements of their job and nothing more.
May 4, 2013
Rated 3 out of 5 by marivette Good
Nice room! Fast check in.
May 4, 2013
Rated 4 out of 5 by Eugene Access everywhere
Easy to go to con dado, old San Juan, Bayamon ect. Without traffic. We got a little late from going around. And I slept like a baby. The bad thing is I left the car outside and got a parking ticket, which I think was unfare since we are contributing to the turism and their was so much space and we were not blocking anybody.
May 3, 2013
Rated 3 out of 5 by shane nice hotel but
Room was not clean. I found a soiled pair of mens underweare under my sink (gross), hair in the tub and stains on my sheets.
May 3, 2013
Rated 5 out of 5 by xamdu Great place to stay and relax.
This hotel was very clean, and very confortable. The staff was friendly and attentive to my needs. The location was convenient and the amenities were just right.
May 3, 2013
Rated 5 out of 5 by CZR7 Beautiful views and great environment!
Love the PR Convention Center!!
April 29, 2013
Rated 3 out of 5 by Cds1 Not very loyal
The hotel is quite nice. Rooms are nice. The hotel is very clean.
I have 2 complaints that affected an otherwise nice stay. When reading these please keep in mind that I have been a Starwood member for 20 years and have had Gold status twice.
1. I prepaid my stay to save some money. When I checked in, the hotel was very empty. I was given a room directly next to the elevator. Not near the elevator, but next to it! Is this because I am paying a lower rate? If Starwood does not treat the customers that take them up on special pre-paid rates well then why do they offer them??
2. After a 4 night stay I requested a late checkout because my flight home was late in the day. I was told that the hotel was fully booked the next day and since I didn't have Platinum status I would have to pay an additional $40 if I wanted a 4pm checkout. A simple search on the SPG website showed that there were rooms available the next day !
Imagine how I felt being lied to from a company where i had just spent $1,000 ?
I had a lot of options to stay in Puerto Rico. This proved to be a mistake.
April 27, 2013
Rated 3 out of 5 Rooms very dirty !
Needs supervision on the rooms after they clean !!
April 22, 2013
Rated 3 out of 5 by Freddie24 Best View but Staff Need Improve
This hotel has a good location for attending events at the Convention Center. However, you need to improve the training of its staff in dealing distinguished the guest, especially in bars and restaurants. the Sunday buffet has taken a nosedive, and do not have hot preparation station, now the cost is very expensive for the quality of food offered. The best are their beds and spectacular view of the Bay of San Juan.
April 22, 2013
Rated 5 out of 5 Great Hotel
Hotel was beautiful, staff was lovely, everyone friendly, kind, courteous, we had a wonderful stay.
April 20, 2013
Rated 5 out of 5 by Coolguy6947 "Great Location."
We stayed two nights before and after our cruise. We had a wonderful time and the staff was very helpful especially Victor. Ate dinner at your fine restaurants and gambled in the casino. We will definitely be back as we love to travel.
Thank you for a wonderful stay.
April 18, 2013
Rated 3 out of 5 by Jango Nice but needs some improvement
I recently stayed on this hotel in San Juan.
These are the things needed to make my stay 5 stars: Windows only covered by half drapes so the sun woke us up bright and early, no ventilation in the bathroom, no mini-bar or refrigeration, inadequate tv channels,
April 17, 2013
Rated 4 out of 5 by Adtd75 This hotel is next to the convention centre
It is a business hotel not a holidays hotel. This hotel is not a walking distance from Old San Juan or Condado. You need to take a taxi all the time.
The building is quite recente and has a view on the lagoon.
The room are comfortable.
If you need a bottle of water in your room, you will be charged $7.00 + charges
The front desk staff is very helpful.
April 17, 2013
Rated 4 out of 5 by NYCvacationer25 Great pool, inconvenient location
This Sheraton has a great pool deck on the 4th floor including an infinity pool, hot tub, kiddie splash area, and bar. The area is clean and has great sun all day. However, it is a "get your own drinks" situation so you have to get up off your beach chair to keep drinking $10 mojitos. The bartender is really nice, hardworking, however, woefully understaffed so it takes about 15 minutes to get a drink, not his fault... maybe they should just hire some more bartenders.
April 15, 2013
Rated 3 out of 5 by Cesar5128 Below my expectations
I had to call the guest service several times to get bottle water and coffee. It was also
annoying to get back to the room after several hours and finid an unclean room.
To make it worst my last day the safety box
did not recognized my password. The hotel solved the problem but had to wait more than 30 minutes.
April 14, 2013
Rated 5 out of 5 by John1213 Recent syat
The pool area needs some umbrellas or shade in spots. The direct sun is to strong.
The casino bar didn't have the liquor I wanted. I had to go to the main bar.
April 9, 2013
Rated 5 out of 5 by Joepod pleasant stay, good location
This is an excellent hotel. The location is central to the airport and the port. That being said, it is a bit pricey when the resort fees and taxes are added. It would also be nice at this price if a shuttle were provided to the port and the airport. The relief from taxi fees would offset the cost of the rooms,
April 9, 2013
Rated 3 out of 5 by Victor64 Unless you attending a conference there is a bad location
Nice hotel, and even though my stay was for business, but unless you are attending a conference at the Convention Center, which is across the street. there is nothing to do close by, better to stay somewhere in Condado or Isla Verde
April 6, 2013
Rated 5 out of 5 by ElsaK1008 Ms. Elsa
This hotel was great! I felt like a VIP the minute I walked into the building. The facility was beautiful and well maintained. The staff was courteous and helpful. I would definitely visit again and recommend it to all my friends and family members.
April 4, 2013
Rated 2 out of 5 by Jos1143 Cruise and Business Travelers
This Hotel is aesthetically pleasing but is not the type of hotel you visit on a family vacation. The hotel clearly caters to business travelers who stay for 1-2 nights or to cruise ship passengers who arrive in San Juan a day or two before their ship departs.
There is nothing for kids at the hotel:((
My room was clean and had a great view. The safe in the room was broken and one lamp did not work...no big deal...but I reported it next day and no one bothered to come and fix or follow up.
My room cards were deactivated on 3 different times. Again no big deal but just frustrating when you are in an elevator with children and can't get off on your floor because the elevator will not read the card.
Guest services definitely understaffed and rarely was there any person at SPG desk. Thee is no special treatment for SPG members. The one time I asked about an SPG policy--no one knew the answer.
Lots of small complaints--at the end of the day--they add up and take away from the vacation.
This is not a family friendly hotel.
April 4, 2013
Rated 5 out of 5 by lualbaro Was a excelent expirience
Was a excelent expirience
April 3, 2013
Rated 2 out of 5 by mrvm Bad experience
Didn't like it. Bad experience. The room key didn't work and we changed room. The day after the keys didn't work again, going back to the reception, having to wait 5 minutes and someone showed up after we call the hotel! The lobby smells very bad. No fresh air there... You only have 2 towels when other hotels usually leave 4 towels. Towels are small also.
April 2, 2013
Rated 4 out of 5 by Rakiki99 Nice Hotel
This hotel is beautiful, the only down fall was that is was away from Old San Juan. So we had to take a bus or taxi to most places. But other than that I would stay there again.
April 1, 2013
Rated 3 out of 5 by Pamelas17 Precruise Hotel - Average
I stayed at this hotel prior to departing for a cruise. They lacked adequate staff at the front desk (check-in/check-out) so I found myself waiting in lines upon arrival and departure. When I checked in the person who checked me in lacked personality or friendliness -- I was expecting a more enthusiastic/positive reception. They did not have the welcome letter from my cruise line explaining important information I needed. The rooms were okay but my room overlooked a vacant dirt lot, not very inviting at all. The restaurant had great food, had dinner and breakfast there, the staff at the restaurant were very friendly (unlike the people at the front desk). If given the opportunity to stay here again I would rather stay somewhere else. Also, they never acknowledged I was a SPG member.
March 31, 2013