Rated 4 out of 5 by RPCordero It is good
The facilities are good. The staff is nice an willing to help. The problem is that it is expensive for what you got.
December 3, 2013
Rated 5 out of 5 by Robert840 El reconocimiento starwood
Soy socio platinum y el servicio fue de lo mejor.siempre que visito este hotel me tratan super, en especial tienen un empleado en front desk de nombre Cesar que en servicio es el num. 1.
December 2, 2013
Rated 5 out of 5 by PSKC Fantastic Hotel
We had a wonderful stay at the Sheraton Convention Center! Was just a few minutes by taxi to the RCCL Cruise Port.
My Wife and I absolutley loved the Pool Bar and can honestly say we never had a better mojito in our lives!!!
Would love to know their secret receipe!
November 29, 2013
Rated 4 out of 5 by Allen38 Would have had 5 stars if they hadn't tried to charge resort fee
I am an SPG Platinum member and used points to stay here for an evening before leaving on a cruise. The hotel was clean and club room was excellent. I was shocked when I checked out that they tried to charge a resort fee for internet service and access to the gym, I had to explain to the desk agent that SPG Platinum members get these benefits as a result of our loyalty to SPG hotels. She reluctantly removed the charge, but this is something that needs to be fixed with management.
November 18, 2013
Rated 2 out of 5 by unimpressedSPG Family Vacation
We were greeted by a courteous staff after having a difficult time getting to the hotel due to construction. The room was nice and spacious. However there were only 2 towels and we were 2 adults and a child and it was on the reservation. There were no luggage carts and we had to wait for the staff to bring our luggage and we were forbidden to take their carts.
Housekeeping was atrocious. bathroom was not cleaned for 2 days inspite of us calling the front desk and reminding them. Water bottles were not replaced.
The concierge was awesome and was very helpful in planning our excursions, tours and restaurants.
I expected better service.
April 11, 2012
Rated 2 out of 5 by DisappointedPerks Horrible Experience
I planned this trip for my friend's 40th birthday. I booked two deluxe double rooms with bay views. When we opened the door to the first room, we were shocked! The carpet was nasty. We were greeted by a huge stain right in the entry. There were stains all over the rest of the carpet. The bathroom toilet looked like it had been recently repaired so there was dried glue all around the base of the toilet and on the floor. The bedding was stained & the carpet was wet in front of the window. The room smelled stale which I assume was due to the wet carpet.
The second room was worst! Major carpet stains, stained bedding, smelly; but the kicker was the furniture in this room. The tv stand/desk was torn. The wood was split apart along most of the front. Someone could have easily cut their hand. This room should have clearly been out of service. I travel 3-5 times per year and I have NEVER experienced anything like this ever. I was so embarrassed & enraged, because I booked this trip. I felt horrible and kept apologizing to my three friends.
Needless to say that we complained. We were moved to two new rooms. One of the rooms was better but the second room was nasty. Stained and wet carpet, dirty linens and dirty bathroom floor. After complaining again, we were told that we could be moved to another room in the morning, which meant we had to stay overnight in that nasty room.
We were moved the next evening, not morning. The third room was better but still no where near 4-stars. The bedding was stained in this room as well. After using tons of Lysol & Febreeze, we decided to just suck it up.
On our last day, we had an issue with dining. Finally, I had enough! I asked to speak to a supervisor. Cynthia Arroyo came out to speak to me. I was so frustrated that I had to hold back tears as I was speaking to her. She was very understanding and apologetic. She gave us a card to use toward dining. It was for $75. She also decided to give us a discount on both rooms, which was nice but it still couldn't compensate for the horrible experience that my friend had to endure on her 40th birthday celebration. So disappointing!!!!
October 9, 2013
Rated 2 out of 5 by Nelson Dirty and Isolated
This hotel has been open for about 3 years. My room had stained carpets and I had to get a fresh set of linens upon checkin due to unsavory stains on the bedding. I paid extra for a port view yet all I could see from the 6th floor was a palm tree which blocked everything. Poor location unless the convention center is your objective. Very average restaurants. Meeting rooms are way overpriced. We had to pay $500 (special deal) for wireless access on top of the meeting room charges. Pool closed for leak repair most of the week. Touch screen equpment in the fitness center is awful...Non Functional. Reminds me of the rest of the hotel...looks nice but fails to deliver.
February 20, 2013
Rated 4 out of 5 by JandG Our recent stay
We come to PR to visit Old San Juan. While Isla Grande may seem a little isolated, it's actually close to the Condado, Miramar, Sansturce and Old San Juan, and central to where we wander.
We ate at Choices, the café and poolside, and the food was excellent, as was the service. We were happy to enjoy delicious Puerto Rican coffee instead of Starbucks, for a change.
Our one suggestion for improvement would be more comfortable and unbroken poolside furniture.
Overall, a great stay. Thank you.
November 15, 2013