Rated 4 out of 5 by Rakiki99 Nice Hotel
This hotel is beautiful, the only down fall was that is was away from Old San Juan. So we had to take a bus or taxi to most places. But other than that I would stay there again.
April 1, 2013
Rated 2 out of 5 by SGG123 Service needs improvement
Dining/snack service was uneven. Especially at the pool bar. I would also recommend that the hotel run a complimentary shuttle to Old SJ because of the $14 taxi fare, each way..
December 18, 2012
Rated 2 out of 5 by Women49 Good Features but needs improvement
Needs Improvement; room needs carpet spotless, all room with darkening curtains, extra pillows available. It will be good to have continental breakfast included with the rate.
July 19, 2013
Rated 5 out of 5 by Rusty2007 Excellent location
The location was the basis for my stay. walking distance of the convention center. finish the activity and walk to the hotel, it takes 3-5 minutes to arrive. I recommend it!!!
September 24, 2012
Rated 5 out of 5 by giendi Excellent place for a convention in Puerto Rico
friendly and attentive staff to greet you and tend to your needs, spacious rooms for meetings, walking distance to convention center, and great restaurants in the premises.
December 9, 2012
Rated 5 out of 5 by nurse22 very nice hotel
This hotel exceeded my expectations for comfort and cleanliness. The staff was very friendly and helpful. The rooms were clean, up to date and all the needed ammenities.
December 29, 2012
Rated 4 out of 5 by Veteran13 Hotel provide a great location for meeting and vacation
Great service was providing by Club House and Front Desk staff. Security and Safety was noted. The rooms located at 4th floor provide a quick access to swimming pool.
September 17, 2013
Rated 5 out of 5 by VIJAYA HOTEL HAS A FABULOUS VIEW
i GREATLY ENJOYED MY STAY. THE STAFF ARE VERY COURTEOUS AND PROFESSIONAL. THE FITNESS ROOM WAS VERY GOOD AND POOL IS EXCELLENT ALTHOUGH I HAD A LIMITED TIME TO USE IT.
October 16, 2012
Rated 3 out of 5 by Rivera Disappointed with spg
Been an SPG member does not worthy; it is very disappointed that there is no difference between regular guest. Even the rates are better when you are not member.
March 18, 2013
Rated 2 out of 5 by Chris0523 Post Cruise Getaway
After taking a week-long cruise, we chose the Sheraton (due to its proximity to the cruise port) to stay at for a few extra days before returning home. Upon arriving at the hotel, we were impressed with the look and feel of the lobby bar/casino/front desk area. Staff was friendly and informative- pre-check in process was quick since our room was not ready. We did receive a call once our room was ready which was nice. The pool area was very nice and modern with a great pool and views. Unfortunately, that is where it stopped.
-Our room had a smell when we entered similar to a moldy room (we notified the staff and housekeeping had to come and spray the room down with air freshner).
-Room was very outdated compared to the rest of the hotel. Our room had multiple pieces of furniture that were damaged and run down. We were told the hotel was full so we could not change rooms.
-The wi-fi did not work in the room at all during our stay.
-Calling the front desk/operator took at least 2-3 minutes for someone to answer each time. Staff was not too knowledgeable about restaurant in the hotel and their hours.
-Restaurants/room service were overpriced, food was decent and there were no other restaurants in walking distance other than Sizzler a few blocks away.
For the nightly rates the hotel charges, I would try to stay somewhere else unless you can get a good deal. If you're not worried about the rooms and prices, this would be the place to stay to relax after a cruise. In my opinion, I would expect more from a Starwood property for their rooms.
March 26, 2014
Rated 4 out of 5 by cachi2013 Great experience
The hotel meet my expectations. Check in was fast,room was comfortable,pool area was awesome,but food at room service was cold.General experience was very good.
January 8, 2013
Rated 5 out of 5 by brandon39 This hotel has great location and services
This hotel has great location and services. The staffs are nice and helful. They always checked with us if everything is OK and provided us things we needed.
December 9, 2012
Rated 2 out of 5 by Coach Not a typical Sheraton
Furniture was cheap and in bad condition for being so new.
Staff was behind unimpressive. Very few smiles, no one went out of their way.
Would not return
March 3, 2013
Rated 3 out of 5 by Jamessm The hotel is big and has a nice bar.
There's a Texas the Brazil in the Hotel and is great. Hotel was too crowded that weekend and too many kids staying and talking too loud after midnight.
July 16, 2013
Rated 5 out of 5 by Terry22 Excellent service!
The hotel staff are pleasant and very accomodating. The room is comfortable and fairly priced. The Choices restaurant is excellent. Gaby was the best!
September 18, 2012
Rated 4 out of 5 by Teri216 Very Nice
Overall the hotel was very nice. The pool area is very relaxing and it helps that it's located on the 4th floor so you are not getting any road noise.
October 22, 2012
Rated 4 out of 5 by Chatham17 Wifi included
At last a hotel that has wifi included and doesn't charge an outraging amount for it. Nice atmosphere in the lobby. Well equipped and maintained gym.
January 24, 2013
Rated 4 out of 5 by ElGatoFelix Staff
From the beginning of my stay till the end, the staff was so friendly and service oriented, I was most gratefully surprised. Keep up the good work.
December 26, 2012
Rated 3 out of 5 by Linda55ny Owner of business
No washcloths or hand towels one day, towels were nasty color. One day no coffee cups
January 17, 2014
Rated 2 out of 5 by 01joe Reception
Miriam was superb! Her hospitality was amazing. That being said, other receptions were not very friendly, which I did not expect from Sheraton
December 28, 2012
Rated 5 out of 5 by Jose62 Great Location
This Hotel is in great location, close to all the places of tourist interest in the metropolitan area. The customer service was excellent.
September 16, 2013
Rated 4 out of 5 by Papo54 We loved our room and the view
We we very pleased with our room and location and pleased that we could use public transportation to get to old San Juan. We would stay again
August 6, 2012
Rated 4 out of 5 by RPCordero It is good
The facilities are good. The staff is nice an willing to help. The problem is that it is expensive for what you got.
December 3, 2013
Rated 5 out of 5 by carlrrodz Awesome Place
The hotel is great, service is excelent. I stay twice during the same week and no difference. It's a great place to stay for the price.
October 8, 2012
Rated 4 out of 5 by MsHispanic This hotel is beautiful
Enjoyed my stay, hotel was very clean, most of the staff was friendly. Enjoyed waking up in the moring to the music in the court yard.
August 23, 2012
Rated 5 out of 5 by carlrrodz AWESOME
THIS IS MY FIRST TIME STAYING AT THIS HOTEL. IT'S EXCELLENT IN EVERY AREA. I STAYED ONE NIGHT WITH MY FAMILY AND WE HAD A GREAT TIME.
July 29, 2012
Rated 5 out of 5 by Lyn55 Great Customer Service
Enjoyed my stay , the room was very comfortable and the staff was quick and ready to provide assistance, I will stay there again.
January 16, 2013
Rated 4 out of 5 by trygvebol Very Good Stay
This hotel was very close to the Celebrity Cruise pier. Very convenient to airport and Old San Juan.
December 17, 2013
Rated 5 out of 5 by san63 excellent, staff and the hotel in general
Nice location, easy to go to Old San Juan by bus (less expensive than a taxi!)
Everybody was very nice.
Clean. good food
October 22, 2013
Rated 1 out of 5 by Mas19 Great Hotel, Great Price, Great amenities
A great place to stay. Better than the hotels on Isla Verde. I look forward to staying here again when I return to Puerto Rico.
June 24, 2013