Rated 1 out of 5 by Bob909 Worst stay ay any Hotel
This Hotel is by far the absolute worst Hotel I have ever stayed at. The Service was terrible. My Hotel room was not made up until after 6pm 3 threes in a row dispite my asking managment to at least make my room priot to 3pm. The ceiling in the bathroom leaked from above the entire 7 days I was there and I told the front desk.
The pool area and 4th floor of the pool was not secure. there was no security and every day locals came in free.
March 3, 2013
Rated 5 out of 5 by WolfePack Yet another great stay!!!!!
I have stayed at SPG properties around the world and have truly never felt so appreciated at guest and an SPG Platinum member!
All levels of the Hotel team were so attentive and welcoming. I have stayed at this location a few times for business but this last trip was my first for pleasure. And boy was it ever...a pleasure!
Great location and central to everything. With such a great pool and excellant amenities you could stay in the hotel, but there is so much to see and do.
Thank you for a great stay from me and my familty. Joel, you made our stay perfect!!!
May 17, 2014
Rated 4 out of 5 by Tony2011 Nice hotel
Overall it was a great experience. The only complain that I have was the breakfast. Three of us did the Buffet and I did the regular order and in all case the food was lukeworm and the food was nothing to write home about. I did complain and the charges (very expensive) were removed. Also you need to check your charge when you order drinks etc when you are at the pool. In my case additional items were added which we did not order. Also know that they automatically include tips in the check (at the pool area at least), which was not communicated when my wife added the additional tip ( I guess the bar tender was very happy.
February 15, 2012
Rated 5 out of 5 by Billy1947 Hotel Bartenders
Roberto Dieppa and Sammuel Ortiz were very helpful and courteous. They should be commended. They went out of their way for us. Thank you!!!
May 29, 2014
Rated 5 out of 5 by Lord123 Fanrastic
A wonderful stay at this hotel with several restaurants and beautiful pool side
May 29, 2014
Rated 5 out of 5 by SusieQ13 Exceptional staff at this hotel!
The hotel staff, from the bellmen, to the front desk, concierge, outlets staff, and managers were attentive, helpful, courteous, and very friendly. I would stay there again just because of the staff!, The room was clean, spacious, with a spectacular view! The food was tasty, though pricey, especially for breakfast.
December 16, 2013
Rated 4 out of 5 by Irishcav Family Vacation
The hotel staff were extremely helpful. I would like to recognize the following: the front desk (Amarilis, Barbara, and Juan); the parking staff Robert; and the Choices staff (Keila and Natalia). You have a very attentive staff.
This hotel was within walking distance to Condado and its' shopping/food. Plus the biggest mall in Puerto Rico is a 10 minute drive.
The airport is 20 minutes away. The hotel has easy access to all major San Juan highways. Just be careful driving in Puerto Rico.
May 21, 2014
Rated 2 out of 5 by PlanetPhil Needs Improvement
None of of the programable cardio machines worked in the gym. This was totally unacceptable. Also the first day we arrived the shower did not work in room 1103 and the carpets were stained. We then moved up a floor. The room was better but the blackout curtains were falling off the curtain track in the left corner. The hotels corridors were not vacuumed and gave dirty impression when walking to your room. Disappointed in the overall experience and would not recommend.
May 22, 2014
Rated 1 out of 5 by Camif25 The disappointing stay....
As a adventure buff and thrill seeker in venturing to other places in the world, I am shocked to find that my place of birth is the least likely please I would vacation to and stay at your hotel, room service was terrible the concierge was never there and the phone always rang and rang. Not happy at all, the worst part of our trip was the stay.
December 31, 2012
Rated 5 out of 5 by BobW Great Facility and exceptional staff
We booked 2 nights here on the front and back end of our cruise we took last week and loved the decor, all personnel were courteous and friendly, easy access to Old San Juan about a $20 cab ride each way, Royal Caribbean sails right across the way, infinity pool and pool bar are a grand slam, lobby bar fun, great drinks throughout, good food selections and reasonably priced, but it was the employees and facility that will have us coming back, about a 15 minute ride to the airport, very convenient
Business center is excellent, free use of computers to print boarding passes or to just surf the net, although not there for business I did check out the conference rooms which were very nice, convention center right there as well.
March 11, 2014
Rated 5 out of 5 by Hury123 I love Sheraton
I've stayed in a couple of hotels before but none of them were even close to being as amazing as Sheraton!! Loved every moment that I was there, looking forward to staying there again in the future :-)
May 27, 2014
Rated 3 out of 5 by Sdavis74 February 2013
I found this Sheraton to be slightly below par that what it was trying to achieve as a high end hotel. The limited food service establishments and menus where challenging for long term stays and found what was available to be over priced. For in room entertainment the TV service was very poor with constant screen freezes.
February 25, 2013
Rated 5 out of 5 by Trish99 A clean and caring hotel stay
The Sheraton Puerto Rico (Convention) was a fabulous place to stay for the recent conference I attended. The rooms were incredibly clean and comfortable. The staff were very kind, courteous and caring. I highly recommend this hotel to all guests considering a stay here. I have travelled to many places in the world and have stayed at many hotels. This hotel ranks at the highest level. The conference facilities and services were also outstanding and the food was absolutely wonderful and nutritious. Trish New Zealand
May 18, 2014
Rated 5 out of 5 by Jeff1 Quick stay
We stayed just for 5 hrs till kill time before we went from a cruise ship to the airport. Was a very quick ride and staff was amazint. We got there at 11am our room wasn't ready but the staff gave us a pool card key, took our bags to storage, and called my cell when the room was ready.
March 12, 2013
Rated 3 out of 5 by lilay ENTERTAINMENT
great entertainment for guests, great music, wine tasting and beef sliders. we had a great waitperson, Suzette , who was very knowledgeable with the wines and very accommodating. the hotel is very centralized, great bus service right across from the convention center, short bus ride/car ride to Condado. we will stay here again only if Sheraton will upgrade their rooms (rm#832). the carpet was stained, walls had nicks, tub needs caulking and a couple of days did not get the shampoo/lotion etc and bathroom floor was not cleaned everyday. we had to flag down the cleaning person for them. if Hotel Impossible was there to rate the appearance of the room, he would give this a thumbs down.
November 17, 2012
Rated 5 out of 5 by cust1 BEST SERVICE EVER!!!!!!!
I have to say with out a doubt Melissa in the Club is THE BEST!!! The entire staff at this hotel was real GREAT... Everyone was ready and willing to offer suggestions of places to visit, explaining in detail what beaches to visit. This was a great vacation THANKS to all the staff....
April 10, 2014
Rated 5 out of 5 by DK4060 This hotel is in the right location for business
I could not find anything negative about my stay at the hotel. I just did not have time to uterlize all that was available.
April 14, 2014
Rated 5 out of 5 by Canadian48 Staff Excellent
Hotel staff was excellent. Rooms nice. Lobby furniture was grubby. Not enough restaurant choices in the vicinity. Breakfast buffet was good. .Pool and lounging area was great.
May 22, 2014
Rated 5 out of 5 by marimel3 Great weekend
We enjoyed our stay, great acomodations, freindly and attentive staff. Infinity Pool has a great view.
May 22, 2014
Rated 4 out of 5 by lprospero Perfect for conferences and meetings
From the time we checked in, until the day we checked out the staff went above and beyond to make our stay memorable. Hector at the front desk even played along when our traveling companions - who arrived before us - asked him to give us a message..."that we were the last team to arrive and had been eliminated from the race!" William and Gabriel greeted us in the mornings outside for taxi or coach service for our excursions and the pool bar staff made lunches and poolside time most enjoyable. The conference centre staff did an amazing job! We were so happy to thank them all and quite pleasantly surprised when they were asked to come into the banquet room and the ENTIRE staff paraded in. Well deserved thanks was passed along to them all. The accomodations were comfortable and clean and complimentary wifi made it easy to stay connected to work and home. Overall, a great experience.
May 16, 2014
Rated 5 out of 5 by ESGT Quick Visit - Very Relaxing
Great Room and very clean.
I order room service and the server was very formal and professional.
May 20, 2014
Rated 3 out of 5 by JA530 Rooms too small, no good views
I stayed in room 1016 between 9/1/13-9/6/13. I had stayed here before on 7/2/13-7/5/13, and liked my room and the hotel service, but this time the staff was anything but good. My room was not done at 8p.m. one night when I got back. I called, and they said that they didn't know what happened. Meanwhile, I had to wait until they made up the room. The floors were never really cleaned, and the rugs in the room were stained and dirty. Disgusting!!!! For the price I paid for that hotel, it should have been cleaner. They need an overhaul!!!!
September 8, 2013
Rated 5 out of 5 by Charilie view
view was spectacular from the room. wish the balcony in the lounge was open though.
May 18, 2014
Rated 5 out of 5 by Qrst Great hotel, great stay
Clean, comfortable, good food and great staff.
May 18, 2014
Rated 5 out of 5 by Lory31 our wedding!!! :)
We are very grateful for the attention of all the staff of the hotel especially with Elsie Rosa Lizbeth Rosado Gabriela rodriguez y Gabriel Rios. October 31 was our wedding it was supposed to be done in the pool area but it started raining. They moved the wedding to another area, but still we had a spectacular wedding. Elsie take care of everything and always stayed in touch with us, making sure everything was ok. They were amazing!!!. We would reccommend any couple to choose this hotel. We are pleased and happy!!!!
November 14, 2013
Rated 4 out of 5 by DaddyBobbs My stay
Staff was incredibly welcoming and anxious to help
Asked for door repair and extra towels on 1st day never happened
Most of the food was poor to fair. Choices was acceptable, but way overpriced. You can not have a buffet with only one entrée choice and yet charge $20-25
Internet outages on conference floor were a MAJOR impediment
2nd floor conference facilities were outstanding
May 12, 2014
Rated 4 out of 5 by Grumpy1 This hotel could be better
I stayed in a "Club level room" -- and while the club lounge was nice with great amenities, the room I stayed in was smaller than most Sheraton rooms in other hotels and quite ordinary. The dining room was average, but I do want to emphasize that every staff member was fantastic and I was there for 4 days so I met a lot of the them,
The internet connection in the business lounge was deplorable -- that needs attention.
May 10, 2014
Rated 3 out of 5 by Volleygirl5 This hotel need to improve the guest services.
The hotel ir very pretty, clean and the area is perfect for staying and relax. But the guest services are very poor. The first nigth we had to call 3 times for them to send us a menu for the room service that wasn't in the rrom. The second nigth we ordered room service at 11:55 pm and after calling 3 times again they send the food at 1:40 am. Also our room did not get cleaned until 4:30 pm and they didn't clean it very good. The guest servcie need to improve. Besides that it's a very pretty hotel.
January 28, 2013
Rated 5 out of 5 by WorldForumParticipant 5 Night Stay in May- World Forum
We stayed at this hotel for a week in May for a conference. It is a busy place, "well used". The staff do a good job maintaining the site. The carpet in the rooms is highly trafficed- and the furniture is far from new- but again the staff attention to cleanliness and guest needs makes up for the wear.
The pool is wonderful, again well staffed with great attention to detail. The view from the 12th floor club lounge was great, and made for a wonderful breakfast venue.
I was in PR to attend the World Forum on Early Care and Education. There were over 800 participants and the hotel staff handled the population flawlessly. Each snack and supper buffet was beautiful and the food was fresh and tasty. They did everything from keeping frozen juice bars to roasting a pig on a spit... for over 800 people from over 80 countries- a very well done conference- from A/V needs, foods and making people always feel welcome from early morning to past midnight. Fabulous place for a large conference.
May 12, 2014
Rated 5 out of 5 by Soni Perfect for conference events
Enjoy great service while focusing on your event. Good sound system in the main ballroom and convenient breakout rooms gives organizers a lot of flexibility. Choices, the onsite restaurant, offers a tasty selection.
Bus and taxi service to take you into the city and Old San Juan for more choices.
May 11, 2014