Sheraton Puerto Rico Hotel & Casino

  • 200 Convention Boulevard
  • San Juan,
  • Puerto Rico
  • 00907
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Rated 3.8 out of 5 by 356 reviewers.
Rated 5 out of 5 by The staff is wonderful! Katherine (cafe) is amazing--we absolutely loved her! It was my first trip to Puerto Rico and she was so helpful, walking me and my boyfriend to the bus stop and giving us a map of Old San Juan--circling all of the places we needed to visit. She made us feel welcome and made sure we were having a wonderful time. Our bartender (I'm so sorry but I can't remember his name) was also very friendly and offered us maps and magazines. I work at a property in Colorado and I have to say that it's employees like this that make me want to do my job well and be the best I can be. The staff at your property take ownership of your property and seem very proud to be there. It's inspiring and they made our vacation that much better. Thank you!! April 14, 2014
Rated 5 out of 5 by This hotel is in the right location for business I could not find anything negative about my stay at the hotel. I just did not have time to uterlize all that was available. April 14, 2014
Rated 5 out of 5 by BEST SERVICE EVER!!!!!!! I have to say with out a doubt Melissa in the Club is THE BEST!!! The entire staff at this hotel was real GREAT... Everyone was ready and willing to offer suggestions of places to visit, explaining in detail what beaches to visit. This was a great vacation THANKS to all the staff.... April 10, 2014
Rated 5 out of 5 by Perfect Peaceful Escape Was able to clear my mind and just kick back and relax :) April 18, 2014
Rated 5 out of 5 by Quick Visit from the cold Northeast. All categories were examples of the excellent Starwood Quality we have grown to expect. May I suggest more shade areas provided on the Pool Deck. Once sun passed over building shade was very hard to find. this is coming from a fair skinned person. Had a terrific visit. April 16, 2014
Rated 2 out of 5 by Did not meet my expectations At first the person at the front desk was very accomodating and was able to upgrade me to a nicer room as i was staying 11 nights. However, the TV was not working properly, the carpet was dirty and there was a noice form the bathroom that was never addressed. Only one manager called the day before my last day to apologize. The staff was not friendly at all and service overall was poor given the elegance of this hotel. April 8, 2014
Rated 3 out of 5 by What is the point of Gold membership? Other than expedited check-in, I do not feel like a valued gold member any more. Not only was the room tiny and had no deck after requesting a larger one for my family, but we were not even placed on a high floor thus we had to look at dense palm trees outside of our window during our stay. I called to request a change but never heard back from anyone. Increasingly I just don't feel like my loyalty is appreciated at this and other SPG hotels - I am going to start looking at other hotels. Nice hotel overall hotel, but just lacking any sort of connection with me - I was a spring break #. March 31, 2014
Rated 5 out of 5 by Very Good Stay I have a very good stay. No problems at all. April 7, 2014
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