Rated 3.8 out of 5 by 221
reviewers.
Rated 5 out of 5 by DrJM Consistency
I stay at this property or visit it for meetings and dining almost weekly. The location is excellent, just a few miles from Old San Juan, el Condado, Isla Verde, the tollway, and the airport. But what makes this place special is the staff. I am yet to meet someone here that does not goes the extra mile. Look for Eric to handle your bags, Marc at Choices Restaurant to serve your meal and Jose to make you a Mojito. The management is superb and the local establishments like Victorio Just Jeweler cannot be beat. Visit and enjoy your stay.
May 14, 2013
Rated 4 out of 5 by rrodz2013 BAD EXPERIENCE
I stayed with my family only one night, the hotel was great; but I had a bad experience because my room didn't have curtains and we woke up with the sun on our faces. I told to the maid and she told that I have to call to engineers dept. Then when I did the check out, the employee told me that they gonna charge me $25 because a pillow was missing. I felt very bad, he treat me like a thief. I told him that I stayed only one night, so nobody enter to the room except us, the 8 pillows are there and how they said that if nobody enter to the room to clean or verify if there are any missing pillow. The employee reverse the charge and I did the check out. Was a very embarassing moment and I still feel very bad for the situation...Mi wife too!
May 12, 2013
Rated 5 out of 5 by rics70 Good
Good for meetings......Not a Resort for leisure.
May 7, 2013
Rated 2 out of 5 by Nelson Dirty and Isolated
This hotel has been open for about 3 years. My room had stained carpets and I had to get a fresh set of linens upon checkin due to unsavory stains on the bedding. I paid extra for a port view yet all I could see from the 6th floor was a palm tree which blocked everything. Poor location unless the convention center is your objective. Very average restaurants. Meeting rooms are way overpriced. We had to pay $500 (special deal) for wireless access on top of the meeting room charges. Pool closed for leak repair most of the week. Touch screen equpment in the fitness center is awful...Non Functional. Reminds me of the rest of the hotel...looks nice but fails to deliver.
February 20, 2013
Rated 3 out of 5 by jcmc Some of the staff gave me the impression that they wished we would just go home
There is a real lack of attention to the hotel guests. There is definitely no sense that anyone wants to go the extra mile to make your stay memorable. The employees give the impression that they are there to do the minimum requirements of their job and nothing more.
May 4, 2013
Rated 4 out of 5 by Eugene Access everywhere
Easy to go to con dado, old San Juan, Bayamon ect. Without traffic. We got a little late from going around. And I slept like a baby. The bad thing is I left the car outside and got a parking ticket, which I think was unfare since we are contributing to the turism and their was so much space and we were not blocking anybody.
May 3, 2013
Rated 3 out of 5 by marivette Good
Nice room! Fast check in.
May 4, 2013
Rated 5 out of 5 by xamdu Great place to stay and relax.
This hotel was very clean, and very confortable. The staff was friendly and attentive to my needs. The location was convenient and the amenities were just right.
May 3, 2013