Rated 4 out of 5 by Ann98115 great bed and room, but...
Fantastic bed, nice view, and nice room amenities. But the hotel was not ready for our conference, and I had to wait until past 4PM for my room, while others waited even longer. Also, my room key deactivated once during my stay and I had to trek back downstairs to get it fixed.
November 17, 2014
Rated 5 out of 5 by Jazzy27 Awesome staff!!!
The staff at hotel is very friendly and helpful. Especially Victor from the time we check he been very helpful. He is the best!
November 15, 2014
Rated 5 out of 5 by Lagosie Hotel's new Platinum Lounge food choices are the best!
Loved the changes you made to the food menu...salads were always fresh and delicious. As were the desserts. Nice and clean rooms with great staff at the desk. Casino is great too! My favoite place to stay for so many reasons. I would suggest maybe a free glass of wine/beer for the club members...it's always nice to come home to a nice & relaxing place...
November 14, 2014
Rated 2 out of 5 by unimpressedSPG Family Vacation
We were greeted by a courteous staff after having a difficult time getting to the hotel due to construction. The room was nice and spacious. However there were only 2 towels and we were 2 adults and a child and it was on the reservation. There were no luggage carts and we had to wait for the staff to bring our luggage and we were forbidden to take their carts.
Housekeeping was atrocious. bathroom was not cleaned for 2 days inspite of us calling the front desk and reminding them. Water bottles were not replaced.
The concierge was awesome and was very helpful in planning our excursions, tours and restaurants.
I expected better service.
April 11, 2012
Rated 1 out of 5 by AJSouza Understaffed
The hotel is understaffed so unfortunately I had a number of issues. Could not have breakfast as the options were limited and after waiting for almost 10 minutes in the table, decided to leave. Cleaning was also not good in the room. The manager was super helpful in trying to manage the situations, but unfortunately the experience was not the best
November 4, 2014
Rated 4 out of 5 by Vale0218 The good and the bad!
-Genuine friendly employees
-Well designed facilities to cater to all guests' types.
-Wear and tear of property is starting to show up.
-Cleanliness needs improvement.
-The room was missing the bathroom lock, the remote control was not working, furniture looks tired and exhaust vent in the bathroom is completely blocked by dust. Not sure if these things are being reported by the houskeepers.
-Although service was friendly and genuine, it lacked a SMILE on most employees and its free. No proper follow or none at all.
However, it is an amazing place to stay whether you are on business or at leisure with family.
October 20, 2014
Rated 2 out of 5 by Nelson Dirty and Isolated
This hotel has been open for about 3 years. My room had stained carpets and I had to get a fresh set of linens upon checkin due to unsavory stains on the bedding. I paid extra for a port view yet all I could see from the 6th floor was a palm tree which blocked everything. Poor location unless the convention center is your objective. Very average restaurants. Meeting rooms are way overpriced. We had to pay $500 (special deal) for wireless access on top of the meeting room charges. Pool closed for leak repair most of the week. Touch screen equpment in the fitness center is awful...Non Functional. Reminds me of the rest of the hotel...looks nice but fails to deliver.
February 20, 2013
Rated 3 out of 5 by Sonia31 restaurants
there was a limited selection of restaurants for lunch.
November 3, 2014