Rated 3.9 out of 5 by 521
Rated 5 out of 5 by Isabela Excelent in all
Excelent hotel that have all that you want and all that you need.
October 15, 2016
Rated 5 out of 5 by GH2727 Great Staff
Great Platinum status recognition. Was upgraded to a suite with a complimentary bottle of champagne delivered to the room with a hand-written note (thanks Efrain!). The staff was excellent.
The facilities are above average in general, and probably towards the top-end available in San Juan. Perhaps a 3.5 star property when compared with all SPG options, but a 4.5 star property for San Juan.
The club lounge has an OK selection of food. Didn't eat at the restaurant, but the food items in the gift store and cafe area are way overpriced (50-75% more expensive than at an airport).
The pool area was nice, wasn't too crowded (October), and was well maintained. Fitness center was well above average as well (newer machines, dumbbells up to 50 lbs)
October 14, 2016
Rated 5 out of 5 by BBorrero Great Hotel !!!
Excellent service, great food and facilities.
September 26, 2016
Rated 4 out of 5 by GManPSU Staff Is Great
I stayed at this hotel due to it being an SPG property. The hotel is above average as you would expect from an SPG property.
The reason for the high rating was the staff was exceptional and went above and beyond to make me stay memorable.
Thanks for hiring such great people
September 21, 2016
Rated 4 out of 5 by Delcity1985 Nice hotel
Nice hotel in a good location
September 14, 2016
Rated 5 out of 5 by RajiS Excellent stay
Very friendly staff. Rene in the club lounge was absolutely wonderful.
September 3, 2016
Rated 4 out of 5 by Mrmep Beautiful and occamadating
The staff is so friendly and ready to serve
I have a lot of good to say about this hotel
Just an FYI the room I stayed in 456 smelled a bit like mildew. Other than that it was a beautiful experience
September 1, 2016
Rated 5 out of 5 by Brandon83 quality experience
It was our honeymoon and your team made it extra special. Thank you!
August 8, 2016