Rated 3.8 out of 5 by 336
Rated 5 out of 5 by chinokarina everything very good
My wife and me stayed for are anniversary for two nights.We were very happy with the staff and the hotel.Loved the view from are room looking at the marina.Pool was nice we had a great time thanks to the staff at the Sheraton.
Rated 5 out of 5 by Obed Excellent
Excellent, Secure ambiance. I recommended this hotel.
Rated 5 out of 5 by Eddie1975 Staff are great
The staff were excellent and very helpful. Wilma (at choices restaurant) and Gabriel Rios at the pool bar went well above the call of duty to assisst us and should be commended for great customer service
Rated 5 out of 5 by AJB65 Wonderful Service
I stayed here after our flight was canceled out of San Juan to Boston, MA. We weren't exactly the happiest of customers when we arrived. Upon our arrival we were greated by a very friendly and accommating front desk agent. She told us about our food options and where to find things close by. She offered numerous restaurant recommendations as well. We decided on Choices restaurant which was on property. We were the very first to arrive at the restaurant for dinner. The hostest sat us, and told us about different options and introduced our server. She asked what brough us there, and very respectfully listened to our flight cancelation sob story. I was quite impressed with her. Shortly after the waiter arrived and showed the same level of courteousy, and recommended different options. Overall I was VERY pleased with our experience. I wish I rememered their names because they deserve some recognition.
Rated 5 out of 5 by denangin Frendly Staff enhances our stay
From our waiter/Waitress, Frank and Danielle by the pool to the evening housekeeping supervisor, everyone help our first travel to this beautiful island a joy
Rated 5 out of 5 by RoZeee Trip
all staff was wondeful. Food was great. Clean
Rated 5 out of 5 by Isy54 EXCEPTIONAL ENGINEERING STAFF
First I would like to apologize for my "late" review. Not computer savvy. I came to Sheraton to de-stress and that is exactly what I was able to do. It was beyond my expectation how I was treated. Just thinking about my experience there makes me teary-eyed. I would like to give a shout out to NORMA ALVARADO RODRIGUEZ- ENGINEERING COORDINATOR AND HER EXCELLENT STAFF HECTOR UBIOR AND ISMAEL RIVERA. I was taking a tub bath when the hot water was not so hot. They took care of it without me having to get stressed out. Believe me you do not want to be in a hotel without hot water. Thanks to Angel- Front DESK FOR BEING ATTENTIVE TO THIS CALL. Amaralis and Cynthia for being so kind. Zahilee-Housekeeping bringing me a tubmat. The young woman that checked me in was very friendly "muy amable".Choice Restaurant very good. I would like to commend the managers who hire Sheraton employees.
Rated 5 out of 5 by MrNoel18 AMAZING EXPERIENCE
This hotel was amazing, service was excellent and a breath of fresh air. My only complaint is I found parking to be a bit pricey along with room service catering. My partner and I were treated as Starwood guests and service was always prompt and with a smile. We attended the NYE party here as well, and I must say it was a phenomenal venue. Very High Class!! Great Job to all the staff at this location!