Rated 4.2 out of 5 by 11
Rated 3 out of 5 by SEAcjh hit and miss
The great - Kids club (Christian was fantastic); health club and indoor pool.
Rooms were nice, but not exceptional. Outdoor pool was closed with explanation of "it is no problem, you can use the health club pool, but your child may only use it from 1-5 pm or something"
The public areas and furniture were all excellent. Many comfortable and private group meeting spots indoors and outdoors. Nice quiet property to escape city.
Food quality, cost, and service failed.
December 4, 2011
Rated 5 out of 5 by brady84 Wonderful Experience
Staying at the Sheraton Colonia made my short trip to Colonia from Buenos Aires worth it. The hotel is wonderful and the staff is extremely kind and helpful. The building is very impressive and modern, the facilities are great, the breakfast is exceptional and the pools are well maintained and very large. The Sheraton also has bikes on the premises that can be utilized by guests which makes exploring the nearby sites much more convenient.
SPG recognition at the Sheraton Colonia was among the best that I experienced in the various properties I have stayed at throughout South America. I was upgraded to a Junior Suite with a large balcony overlooking the pool and nearby river. As a platinum member, instead of selecting points as my welcome gift I inquired about the local gift (which was not wine in this case) and asked about the possibility of getting wine instead. The staff prepared a wonderful wine and cheese plate which kicked off a great and relaxing visit at the Sheraton.
The only room for improvement that I experienced during my stay was with the Wifi. I was connected to the lobby wifi from my room, which was the only option that came up, and it was spotty at times. I cannot speak to the other floors though. Definitely recommend this property.
February 27, 2014
Rated 3 out of 5 by Bocha54 Good hotel, terrible food service
Good hotel, very pretty views, park; but terrible food service: very poor breakfast, late and very bad service of lunch and dinner.
April 24, 2014