Rated 4 out of 5 by LowExpectations weekend in Colonia
Extremely helpful and resposive stafff, who also remember the client's preferences.
March 30, 2015
Rated 1 out of 5 by fg2015 This hotel has a great location and wonderful facilities but...
Staff at hotel, restaurant and bar need a much more professional training.
We were a big family group, about seventeen members. Check in was all right though staff members, nice and kindly at front desk, seemed to be overloaded under the great amount of customers arriving there on Dec. 30th, 2014.
Dinner at Cava Real restaurant was a night mare. It was offered a fixed menu, salad bar and barbecue. Unbelievably lousy salad bar, poor presentation of frozen vegetables in very simple everyday salad, nothing to enhance the quality of a chef restaurant.
On top of that service bringing on the beverages was slow and confused. Red wine was not at proper temperature, (any wine cava at a Sheraton's restaurant?) and after an hour or so, a "dead" barbecue arrived in our table: Raw chicken, cold and overcooked meat with a horrible grey color. In sum, a disaster. Impossible to apply any good will to that situation.
We rejected the barbecue, which was taken back to the kitchen. The maitre managed to offered us other main course plates from the list which were declined as we were all tired and not in such a good mood. Finally, desserts were brought and they were good.
Only beverages were charged.
Sad dinner experience considering it was a Sheraton Hotel Restaurant.
Reveillon party night was very good, fancy and lively though food was not a great deal. Entrance was good, sth of a salmon salad. then the main course again with barbecue, lamb this time, dry and cold.
Desserts were good and well presented.
Attending people at party kind and well educated.
Balloons ceremony at midnight, nice and very poetic.
Then, New Year Day, another nightmare in the Bar. Not enough waiters, food service completely disorganized without refrigerated beverages.
Summing up, family is already planning next year eve, but, honestly, not sure if Sheraton Colonia will be an option.
Thank you so much for your time and consideration.
Rooms # 203, 211, along with Campolo family (four rooms) and Gatti (one double room).
In: Dec. 30th, 2014.
Out: Jan. 2nd, 2015.
January 3, 2015
Rated 5 out of 5 by Marisa7 A very pleasant hotel
Sheraton Colonia is relaxing, elegant, well located, the perfect place for a family get together away from the busy historic town. I certainly enjoyed waking up to the sweeping view of the river, pool and golf course.
The hotel facilities and service provided met the SPG Category 4, everything was up to my expectation. Rooms are spacious and meticulously clean I was lucky to receive an upgrade, thank you.
This is my second visit to Sheraton Colonia, I will return, next time I visit Uruguay.
November 13, 2014
Rated 3 out of 5 by TravelDan Needs a good upgrade
Hotel is fine, but seems a bit outdated. Driveway up to hotel is full of potholes and poorly maintained. Room bathrooms could use a refresh. Although not far from downtown Colonia, the 10-minute ride can be a bit of a pain. The hotel taxi is kind enough to leave you a phone so you can call them when you are done in downtown.
October 21, 2014
Rated 4 out of 5 by Eduardo64 Very nice hotel
Comfortable room. Indoor pool and other facilities very nice. The rate should include complimentary in-room wifi internet.
September 7, 2014
Rated 5 out of 5 by MariaLeo A place to listen ..the sound of silence....
This hotel has great features to highligh but what I love to find was the nicest people who attend there ! The view ...from all the perspectives!! The sky during the night is incredible, but most of all I loved to listen the sound of silence... the relaxing sounds everytime... everywhere! thanks for helping me to find a place to relax myself!
August 19, 2014
Rated 3 out of 5 by Lyar The hotel it's like a kindergarden!!
It this oportunity we culdn't rest. The hotel it's like a kindergarden whit childrens running and crying everywere.
August 6, 2014
Rated 4 out of 5 by mati45 nice place, good rooms
The hotel met our expectations, very good for children.
Buffet dinner does not match with the rest of the services.
June 30, 2014