Rated 3 out of 5 by Omofresh NICE PLACE BUT.........
The funds blocked on my credit at check-in was not released at check-out, when the actual amount was deducted.
Items forgotten in room safe box was not recovered, 1000USD.
May 16, 2014
Rated 4 out of 5 by JamesBond12 Enjoyed it but...
Our sink was clogged when we arrived.
I called the front desk and they did send someone to fix it, but unfortunately it didn't really work.
Pretty easy to fix I'd say. And for the price we payed per night, would expect better
September 23, 2013
Rated 5 out of 5 by MBFTBF Internet service
It was inconvenient to have to go to the lobby, as it was the only free Internet location in the hotel. The $14 fee for use in the room was unreasonable. We have traveled around the world and have yet to pay for Internet service.
March 13, 2013
Rated 5 out of 5 by Renzo34 Weekend Vacations
It was such an excellent weekend, that we are going again next weekend. Great scenery, hotel is great. Unfortuinately the pool was not working. Minor glitch with the SPA personnel, but overall it is a must if you are in Chile.
January 14, 2013
Rated 4 out of 5 by Vernon23 Great hotel
My overall experience was a good one. However, the breakfast leaves a lot to be desired and could use a bit more imagination. other than that, a great location, attentive staff, and fantastic room.
June 16, 2012
Rated 4 out of 5 by JR13 Great view
View was fantastic. Staff was friendly and helpful. Acutally seemed to care that our needs were met. Location was good for getting around. 10 minute walk and you were in downtown Vina del Mar.
July 3, 2012
Rated 5 out of 5 by Mary Romantic Getaway
Amazing views from almost every part of the property! Variety of areas to relax, enjoy a drink or snack and the view. The staff are very helpful with anything you may need.
March 27, 2013
Rated 5 out of 5 by MBG67 SUpport in general
Everyone willing to help and solve issues along the stay throughout the conference Amazing team, banquets, general operations, reception.. etc all of them amazing
June 28, 2013
Rated 5 out of 5 by salvarado2002 Great view and a friendly staff
It was a beatiful experience! It only was a little noisy, because the childrens vacations and the long weekend (the pool: impossible!). We want to come back soon!
July 17, 2013
Rated 5 out of 5 by ellen2000 Rooms with a great view of the Pacific
Great hotel, clean, nice rooms with a beautiful view of the Pacific, excellent breakfast buffet!! and helpful staff, we enjoyed our 4 night stay very much .
June 19, 2013
Rated 5 out of 5 by Luismc Relax near the pacific ocean
A good place for stay, you can go walking a lot place negar the viñadel mar.
You Williams enjoy the pool and sun.
THE food is very good
March 15, 2014
Rated 4 out of 5 by Tadeo31 Great hotel
This is a great hotel. Only had one problem with room service, where no one answered phone and had to get snack at bus station.
March 25, 2014
Rated 5 out of 5 by Nacho A wonderful view to the Pacific Ocean
A beautiful hotel in Viña del Mar. The view to the Pacific Ocean is amazing and the service is so good. Go to the Travesia restaurant for the breakfast.
April 24, 2013
Rated 5 out of 5 by JABZ Enjoyable Stay
Loved the hotel and the amenities. Location was perfect and the room was immaculate. Everything was working and the room attendants were very pleasant.
April 8, 2013
Rated 2 out of 5 by Vitacura needs improvement
No information on parking at arrival. A far and cold parking place and no parking staff helping.Bad climatization sistem in halls, too cold and noisy.
June 12, 2013
Rated 5 out of 5 by felis Great View from an awesome hotel
This hotel is absolutely a must in the fith region of Chile, great views, great rooms and the food in the restaurant is great at a descent price.
February 1, 2013
Rated 3 out of 5 by Jose19710223 Unfortunate experience
Satisfaction is achieved when expectations are met by the product. A Sheraton hotel usually creates high expectations, thus dissatisfaction is possible when things go wrong badly. Probably the hotel is under-staff, but there is no more disappointing experience than to arrive to your hotel at 11:00 pm and find that your room has not been made. The extra hour of waiting and the frustration add to each other for giving you an extra difficult night. Not nice when you are the keynote speaker of the first session in the morning. It seems that people in the hotel forget what one asks (like requiring to ask several times for an iron, because someone forgot). Although such things are human mistakes, they are really boring for the experienced passenger. Is it too much to expect a clean room and a bed made when you come to the hotel at night? That is the basic!
OK, the hotel gave me a dinner for two persons in my next city in compensation. It was fine, however, they should be more thoughtful, that a business passenger often travels alone. But I think passengers should know. Other colleagues had the same experience in the same period in the same hotel.
December 8, 2013
Rated 5 out of 5 by EnriqueII The best in Viña del mar
The hotel is almost over the ocean. The rooms are spacious and each one looks to the sea. The staff is very kind and makes the stay enjoyable.
July 17, 2013
Rated 4 out of 5 by Juan2013 Beautiful setting
I stayed ther mainly because my kids can enjoy the indoor swiming pool.
I reccomend to work on the friendliness of the recepciton staff.
May 26, 2013
Rated 4 out of 5 by IRELANDSMAN ALMOST A TOTAL PLEASURE”
We just had 5 wonderful days at this very lovely hotel--difficult to get to as an International traveller from Santiago--requiring to travel by public bus--hire a car or be driven.
It is worth the effort.
The staff in general are amazing and so helpful.
In reception MONSERRAT at all times smiled and was charming.
At the pool FILIPE was so energetic--so polite to guests---worth his weight in GOLD !
Rooms were wonderful--with balcony--our suite was a pleasure.
Food in the restaurant very much varied in quality however the LAMB was perhaps some of the best i have ever eaten.
I would like this hotel to twin more with its sister hotel in Santiago and run a shuttle bus for which guests would pay--benefiting both properties and enabling international guests more easily to get to Vina del Mar.
The only negative was the BAR at NIGHT--generally freezing and the staff gave without doubt the WORST SERVICE of the entire hotel in my opinion.
Twice we walked out -as the staff would not come to our table--rather they were more interested in talking with each other.--all of this is lost revenue.
If it was my bar would fire them !!
i look forward to returning another time.
January 18, 2014
Rated 5 out of 5 by ayu1 Spectacular views and great service.
Spectacular views and great service. Comparable to our experience in W. Barcelona, also an amazing SPG property.
February 11, 2013
Rated 5 out of 5 by Travelingforlife Great location
Nice location in Vina Del Mar. Rooms overlooking the ocean. A short walk into town for beautiful beaches.
January 2, 2014
Rated 5 out of 5 by Kaleuche 5-star facility
Definitely worthy of 5-star rating
April 30, 2014
Rated 5 out of 5 by RPF14 My favorite hotel
Just about anything about this hotel is superb... Check it out yourself...!
January 14, 2014
Rated 5 out of 5 by Acadian Excellent
Hotel was excellent. Most enjoyable stay. Most impressed with all the staff
November 10, 2013
Rated 5 out of 5 by John Great visit
Staff were all very friendly and accomodating. This is a truly great hotel.
April 22, 2013
Rated 5 out of 5 by ellen2000 Great Location and nice views of the Pacific
Excellent location right on the Pacific, nice lobby, restaurants and rooms
June 21, 2013
Rated 4 out of 5 by Martyr Just what I expected
A very couteous and helpful staff, nice pool and restaurant for breakfast.
January 7, 2013
Rated 2 out of 5 by Charlie Poor Service and no improvements
I've been visiting this hotel since it opened. I may have stayed at this hotel over 7 times. I returned after more than a year to stay there and was very surprised by the poor service, lack of improvement and overall experience.
1. At check-in i had to wait more than 20 minutes until the only recepcionist finished with his phone call and was able to do my check-in.
2. Parking was not included and neither was the internet. In the past both items were included and one can expect either of these things to be included when your paying USD 330 per night plus tax.
3. After 6 years the rooms have still the same furniture, the same TV, and the same radio alarm. You can't expect that a five star hotel cannot buy a modern Led TV
4. As a gold member i was not offered the complimentary upgrade. And when i asked for it they told me that i was put in the SPG level. I don't know since when the SPG level means an upgrade. I am pretty sure that nobody in the hotel has a clue about the SPG program.
5. Breakfast was full, not enough personnel to serve all the people there. Tables were dirty and unattended. Another unacceptable thing for a 5 star hotel.
I feel that Sheraton Miramar needs a lot of improvements, especially regarding services.
January 8, 2014
Rated 5 out of 5 by gdr12359 Great Weekend
Excellent service, very good infrastructure, the best view.
May 27, 2013