Rated 5 out of 5 by Chilin beautiful location
Sheraton Miramar's location is so unique, being on the rocks and overlooking the ocean. We had a room on the 6th floor with a great view of the bay and the cities (Valparaiso and Vina del Mar). The staff were most helpful and the food at the restaurant was great. We had a wonderful city tour (including Valparaiso and Vina del Mar) arranged by the hotel was excellent.
February 26, 2014
Rated 2 out of 5 by escarlatanews Staff needs improvement
Great facilities, good place but staff too lazy and needs really improvements to go ok. We wait so long in every moment we stay at the restaurants. For example we ask for a wine botle and it´s come at the end of the dinner.........
February 17, 2014
Rated 2 out of 5 by SFTraveler123 Great location, service not so good
Hotel property and location are great. Service and professionalism lacking. We arrived early (~10am) to check-in, but the front desk receptionist said that rooms were not inspected yet, thus they could not offer the a room to us yet. Then she goes on to say we could have a room for x $ per hour until the 3pm check in time. I've never experienced such a thing before. The money was not an issue, it was the fact that a room was available ,but was not offered. Other than that, the property itself was nice and the ocean views from the room were excellent.
December 28, 2011
Rated 1 out of 5 by jw212 Great location, horrible service
This hotel is not up to the standards of the Starwood group. I have come to expect exceptional experiences in the Starwood hotel group but the service here was unacceptable. The single star is only for the fact that the views and location are very nice but someone needs to seriously retrain or fire the staff. The registration was completely horrible. The female day manager was rude and actually lied to my companion (in Spanish) that she was the only manager. I had to step in and ask her to call her boss to resolve the issue. Also, the restaurant will also try to add additional tax. I hope the Starwood reps do an on-site review soon.
February 7, 2012
Rated 5 out of 5 by TonyB123 Great Hotel, Great Location
I stayed for just one night in Feb 2014, an overnight trip from Santiago. It's worth the 1.5 hour drive to hang out at a great location by the beach. The staff was great, room was modern and clean, and an overall great stay. If you can get an oceanside view, it's an amazing view. If not, go to lounge and watch the sunset. There's plenty to do within a short walk, from bars to beaches to restaurants.
February 3, 2014
Rated 1 out of 5 by Ratherad23 Extremely disappointed
A lot more was expected from what has been rated as "one of the top three hotels in Vina del Mar." I was disappointed from the moment I stepped into the room. It was convenient to be so close to everything in town, but that meant that we could not enjoy the sound of the ocean because all we could hear was the traffic from the street (a price you pay, I guess). And although the room we requested did indeed have a no smoking sign right outside the door, we still woke up every morning to a very strong smell of cigarette smoke (which we found was coming through a vent in the closet of our room, therefore destroying the purpose of requesting a "smoke-free room"). Also, two of five can lights in our room were not working and although we notified a hotel worker the very first day of our stay, they were never replaced at any point. Lastly, and most disappointing, do not expect to be able to request information about your reservation and have it be accurate. The hotel's system can sometimes "have problems" that cause it to not show accurate details about your reservation which can result in being charged for things that you may have thought came complimentary with your stay.
December 1, 2011
Rated 2 out of 5 by Brian36 Not worth the time or expense
Beautiful views and friendly food service but this property seriously lacks guest service. I spent four days here, only eating at the hotel and became very ill. I arrived late at night and found a dark lobby with a security guard standing in the corner. For $540 night, I received a broken shower (with only cold water), broken TV, and numerous burnt out lights. The highlight for me was the friendly food service staff. Not what I'm used to from Sheraton...I was really looking forward to experiencing this property. Now I hope I don't have to return.
January 7, 2012
Rated 5 out of 5 by Rosa527 Excellent hotel with great service!
My husband and I recently stayed at the Miramar hotel in Viña del Mar and have only good things to say about it. The staff were very attentive; from the moment you walk in you feel welcomed. The restaurant had amazing food and very relaxing atmosphere. The bedroom very comfortable and has a beautiful view of the ocean. You feel like you're the only one in the hotel. My husband and I also got massages that were probably one of the best we've ever had. We arrived at the hotel tense and stressed and left relax and rejuvenated. I would definitely come back and would suggest this hotel to other couples!
March 6, 2013