Rated 2 out of 5 by SFTraveler123 Great location, service not so good
Hotel property and location are great. Service and professionalism lacking. We arrived early (~10am) to check-in, but the front desk receptionist said that rooms were not inspected yet, thus they could not offer the a room to us yet. Then she goes on to say we could have a room for x $ per hour until the 3pm check in time. I've never experienced such a thing before. The money was not an issue, it was the fact that a room was available ,but was not offered. Other than that, the property itself was nice and the ocean views from the room were excellent.
December 28, 2011
Rated 4 out of 5 by SausiCal Overnight in Vina del Mar
Beautiful views from the hotel room and very helpful staff.
December 4, 2014
Rated 4 out of 5 by ChileFirstTimer Great stay overall, just a few areas to improve
We had a great stay of a few nights in November in SPG points+cash, and would recommend this hotel to others. With that being said, a few observations for the manager: It was a chilly week during our stay which made the outdoor pool too cold to use. We were excited to use the indoor pool, but even in climate control that water was chilly. We asked if that temperature could be increased, but were told it couldn't because of external factors. Consider steps you could take to make this indoor pool warmer during cold days, we were disappointed we couldn't swim comfortably.
Also, you grant SPG member guests 10% off on food and beverage purchases, but this wasn't reflected on my checkout bill. I had to inform the checkout agent, who then had to do the 10% discount manually. For guests who don't notice this oversight, they'll lose this nice benefit. No guest likes to have to police their checkout bill for oversights like this.
November 29, 2014
Rated 1 out of 5 by jw212 Great location, horrible service
This hotel is not up to the standards of the Starwood group. I have come to expect exceptional experiences in the Starwood hotel group but the service here was unacceptable. The single star is only for the fact that the views and location are very nice but someone needs to seriously retrain or fire the staff. The registration was completely horrible. The female day manager was rude and actually lied to my companion (in Spanish) that she was the only manager. I had to step in and ask her to call her boss to resolve the issue. Also, the restaurant will also try to add additional tax. I hope the Starwood reps do an on-site review soon.
February 7, 2012
Rated 1 out of 5 by Ratherad23 Extremely disappointed
A lot more was expected from what has been rated as "one of the top three hotels in Vina del Mar." I was disappointed from the moment I stepped into the room. It was convenient to be so close to everything in town, but that meant that we could not enjoy the sound of the ocean because all we could hear was the traffic from the street (a price you pay, I guess). And although the room we requested did indeed have a no smoking sign right outside the door, we still woke up every morning to a very strong smell of cigarette smoke (which we found was coming through a vent in the closet of our room, therefore destroying the purpose of requesting a "smoke-free room"). Also, two of five can lights in our room were not working and although we notified a hotel worker the very first day of our stay, they were never replaced at any point. Lastly, and most disappointing, do not expect to be able to request information about your reservation and have it be accurate. The hotel's system can sometimes "have problems" that cause it to not show accurate details about your reservation which can result in being charged for things that you may have thought came complimentary with your stay.
December 1, 2011
Rated 2 out of 5 by Brian36 Not worth the time or expense
Beautiful views and friendly food service but this property seriously lacks guest service. I spent four days here, only eating at the hotel and became very ill. I arrived late at night and found a dark lobby with a security guard standing in the corner. For $540 night, I received a broken shower (with only cold water), broken TV, and numerous burnt out lights. The highlight for me was the friendly food service staff. Not what I'm used to from Sheraton...I was really looking forward to experiencing this property. Now I hope I don't have to return.
January 7, 2012
Rated 5 out of 5 by Mona2014 a day of disconnection
A very sunny day, very warm, the hotel surprised us by making us an upgrade .... the meals in the room was perfect!
November 17, 2014
Rated 5 out of 5 by psgon This hotel needs free wifi
Free and good wifi is needed if you are looking for great meeting and event facilities
March 23, 2014