Rated 2 out of 5 by SFTraveler123 Great location, service not so good
Hotel property and location are great. Service and professionalism lacking. We arrived early (~10am) to check-in, but the front desk receptionist said that rooms were not inspected yet, thus they could not offer the a room to us yet. Then she goes on to say we could have a room for x $ per hour until the 3pm check in time. I've never experienced such a thing before. The money was not an issue, it was the fact that a room was available ,but was not offered. Other than that, the property itself was nice and the ocean views from the room were excellent.
December 28, 2011
Rated 1 out of 5 by jw212 Great location, horrible service
This hotel is not up to the standards of the Starwood group. I have come to expect exceptional experiences in the Starwood hotel group but the service here was unacceptable. The single star is only for the fact that the views and location are very nice but someone needs to seriously retrain or fire the staff. The registration was completely horrible. The female day manager was rude and actually lied to my companion (in Spanish) that she was the only manager. I had to step in and ask her to call her boss to resolve the issue. Also, the restaurant will also try to add additional tax. I hope the Starwood reps do an on-site review soon.
February 7, 2012
Rated 1 out of 5 by Ratherad23 Extremely disappointed
A lot more was expected from what has been rated as "one of the top three hotels in Vina del Mar." I was disappointed from the moment I stepped into the room. It was convenient to be so close to everything in town, but that meant that we could not enjoy the sound of the ocean because all we could hear was the traffic from the street (a price you pay, I guess). And although the room we requested did indeed have a no smoking sign right outside the door, we still woke up every morning to a very strong smell of cigarette smoke (which we found was coming through a vent in the closet of our room, therefore destroying the purpose of requesting a "smoke-free room"). Also, two of five can lights in our room were not working and although we notified a hotel worker the very first day of our stay, they were never replaced at any point. Lastly, and most disappointing, do not expect to be able to request information about your reservation and have it be accurate. The hotel's system can sometimes "have problems" that cause it to not show accurate details about your reservation which can result in being charged for things that you may have thought came complimentary with your stay.
December 1, 2011
Rated 2 out of 5 by Brian36 Not worth the time or expense
Beautiful views and friendly food service but this property seriously lacks guest service. I spent four days here, only eating at the hotel and became very ill. I arrived late at night and found a dark lobby with a security guard standing in the corner. For $540 night, I received a broken shower (with only cold water), broken TV, and numerous burnt out lights. The highlight for me was the friendly food service staff. Not what I'm used to from Sheraton...I was really looking forward to experiencing this property. Now I hope I don't have to return.
January 7, 2012
Rated 5 out of 5 by psgon This hotel needs free wifi
Free and good wifi is needed if you are looking for great meeting and event facilities
March 23, 2014
Rated 5 out of 5 by Rosa527 Excellent hotel with great service!
My husband and I recently stayed at the Miramar hotel in Viña del Mar and have only good things to say about it. The staff were very attentive; from the moment you walk in you feel welcomed. The restaurant had amazing food and very relaxing atmosphere. The bedroom very comfortable and has a beautiful view of the ocean. You feel like you're the only one in the hotel. My husband and I also got massages that were probably one of the best we've ever had. We arrived at the hotel tense and stressed and left relax and rejuvenated. I would definitely come back and would suggest this hotel to other couples!
March 6, 2013
Rated 5 out of 5 by DRJRL Fantastic Stay for us
From the moment we drove up, the service here was excellent. Everyone was very friendly and quite accomodating, even though many of the staff have minimal knowledge of English, which is on par with my Spanish. The location is right on the shoreline and could not be better. Views from the seaside rooms are amazing. We received an upgrade to a wonderful suite on the eighth floor that had sweeping balcony views from Valparaiso on the South to Vina Del Mar on the North. Coupled with the views of the ships in the harbor, the flocks of pelicans gathered on the rocks near the hotel and the sound of the surf breaking over the rocks ---- a great experience, especially at sunset. Some tips - coming up the main coastal road from Valparaiso, you cannot turn left into the hotel entrance, but have to continue on towards Vina Del Mar for a bit until you can make a U-turn. Coming from the direction of Vina Del Mar, it's very simple to just pull into the hotel entrance. So I would recommend coming from Vina Del Mar, if you have a choice, Parking - either Valet for a cost (about $11 US) or you can park yourself for free in the underground structure, I read some negative comments about the breakfast buffet - we have stayed in hotels where there was a more varied selection available , but the hotel Vina Del Mar does have a chef that will prepare eggs any way you want and has all the standard selections one would normally desire - fruit, cold cuts, hot dishes, pastries, breads and rolls, cereals, yoghurt, etc. Breakfast was fine for us! We had planned on doing a number of local activities - and we did do a few. But the atmosphere and scenery from the hotel itself was so nice, we ended up spending much of our time relaxing in our suite. We also had a very nice lunch and romantic dinner here. Thank you Sheraton Vina Del Mar!
August 19, 2012
Rated 4 out of 5 by SausiCal Overnight in Vina del Mar
Beautiful views from the hotel room and very helpful staff.
December 4, 2014