Rated 4 out of 5 by TiaRia59 Convention Services
While the convention service during my event was well handled. The event planning prior was not. Unreturned phone calls and a lack of follow up was cause for concern. An event next door to mine prevented me from using the sound necessary for my presentation. I had to solicit event services outside the hotel because the event manager would not assist.
July 3, 2014
Rated 5 out of 5 by Cat26 Wonderful experience
This was a fabulous stay at your hotel. beginning with a very warm welcome including a birthday treat and nice card, to lucio's continuous assistance with helping us locate a missing wallet at a vineyard, giving us countless directions and overall checking on us. The facilities were great (only suggestion would be a cleaner women's locker room and steam) and we very much enjoyed our
June 30, 2014
Rated 3 out of 5 by Stoker Great Ocean view but that's it
Clean room and great view on ocean but that's it, although nothing near by the hotel.
The room illumination is very badly arranged, although the main lights on ( four or five spot light over the window and one by the entrance) are not enough, the rest of the room are in the dark. The mini bar was't maintained, means consumed items has not been replenished during one and half weeks.
The bathroom sink's drain was glogged (water drained very very slowly) and by purpose I did not ask houskeeping to see how long it takes until it will be rectified, almost two weeks. Laundry bag wasn't provided I had to ask for.
No coffee maker in room.
The accsess to balcony and vice versa is dangerous, risk of stumpling and no warning sign.
This kind of hotel I expect a cosistently opening time during noon time, 10 minutes to 1 O'clock PM I was told is closed. On my check out in the morning at 7 O'clock no one there to help me with the luggage.
Price like a five star hotel service and staff attendance at the most like a 3 star one
June 22, 2014
Rated 2 out of 5 by SFTraveler123 Great location, service not so good
Hotel property and location are great. Service and professionalism lacking. We arrived early (~10am) to check-in, but the front desk receptionist said that rooms were not inspected yet, thus they could not offer the a room to us yet. Then she goes on to say we could have a room for x $ per hour until the 3pm check in time. I've never experienced such a thing before. The money was not an issue, it was the fact that a room was available ,but was not offered. Other than that, the property itself was nice and the ocean views from the room were excellent.
December 28, 2011
Rated 1 out of 5 by jw212 Great location, horrible service
This hotel is not up to the standards of the Starwood group. I have come to expect exceptional experiences in the Starwood hotel group but the service here was unacceptable. The single star is only for the fact that the views and location are very nice but someone needs to seriously retrain or fire the staff. The registration was completely horrible. The female day manager was rude and actually lied to my companion (in Spanish) that she was the only manager. I had to step in and ask her to call her boss to resolve the issue. Also, the restaurant will also try to add additional tax. I hope the Starwood reps do an on-site review soon.
February 7, 2012
Rated 1 out of 5 by Ratherad23 Extremely disappointed
A lot more was expected from what has been rated as "one of the top three hotels in Vina del Mar." I was disappointed from the moment I stepped into the room. It was convenient to be so close to everything in town, but that meant that we could not enjoy the sound of the ocean because all we could hear was the traffic from the street (a price you pay, I guess). And although the room we requested did indeed have a no smoking sign right outside the door, we still woke up every morning to a very strong smell of cigarette smoke (which we found was coming through a vent in the closet of our room, therefore destroying the purpose of requesting a "smoke-free room"). Also, two of five can lights in our room were not working and although we notified a hotel worker the very first day of our stay, they were never replaced at any point. Lastly, and most disappointing, do not expect to be able to request information about your reservation and have it be accurate. The hotel's system can sometimes "have problems" that cause it to not show accurate details about your reservation which can result in being charged for things that you may have thought came complimentary with your stay.
December 1, 2011
Rated 2 out of 5 by Brian36 Not worth the time or expense
Beautiful views and friendly food service but this property seriously lacks guest service. I spent four days here, only eating at the hotel and became very ill. I arrived late at night and found a dark lobby with a security guard standing in the corner. For $540 night, I received a broken shower (with only cold water), broken TV, and numerous burnt out lights. The highlight for me was the friendly food service staff. Not what I'm used to from Sheraton...I was really looking forward to experiencing this property. Now I hope I don't have to return.
January 7, 2012
Rated 5 out of 5 by R0drig0 Great hotel and great view!!
The employees were very kind and totally helpful. The view from my room was amazing with pacific ocean at it's total splendor, and the pool on the side...The only downside was that the parking is not directly beneath the hotel, so at night you maybe have to walk (ok, it's just 100 mt!) :)
May 28, 2014