Rated 5 out of 5 by Annie0 Great stay
I stayed at the hotel because of my surgery at Abbott. I was so happy for the walkway between the hotel and hospital. Tarid was so helpful when I checked in explaining how to get around the hospital and area. Loved the map and directions you have as handouts.
I was given the hospital rate but was very disappointed when I got home and found out that you had a cheaper rate for the time of my stay. If I had know about it, I would have kept my room for another day.
July 7, 2012
Rated 2 out of 5 by Midtown Midtown experience
The location is really out of the way from the downtown area. I was relocated from the Ivy due to a water main break and this hotel was not even close to the experience I would expect from a Sheraton. The staff were friendly, but the bathroom/bathtub shower was very small and uncomfortable to get in and out and the room seemed dated. In addition, I woke up with bug bites the next morning. When I mention it to the front desk, it was a shrug of the shoulders.
November 16, 2012
Rated 5 out of 5 by Tommie This hotel has a great staff
We found the entire staff personable, professional and positive. The front desk people were able to answer any questions we had, were quick to arrange shuttle service, and worked with our airline to retrieve misplaced luggage from our flight to Minneapolis. Maintenance responded quickly and efficiently to replace a burned out light bulb in our room. We were very pleased with our food in the restaurant; the waiters were friendly and courteous.
December 23, 2012
Rated 4 out of 5 by Kaylin Most comfortable mattress/bedding/pillows
We spent two nights and we were impressed by the comfort of the mattress/bedding/pillows. Clean room. Nicely furnished. Great service in lounge/restaurant late one evening by both servers. Friendly front desk.
Negatives: housekeeping took our dirty towels and never replaced even after a phonecall to the front desk asking for more. We were in town for a wedding weekend.
September 3, 2013
Rated 1 out of 5 by vandyman dismal hotel in a scary part of town
i should have done more research before booking this hotel...it's in a bad part of town and not up to the same standards as other starwood hotels ive stayed at
October 10, 2013
Rated 2 out of 5 by Diamond78 Not helpful...
Let me start by saying the room was very comfortable - clean, quite, etc.
However the front desk staff on duty first messed up my name and kept insisting on using a credit card that was not mine. While trying to figure that out my husband showed him our Gold status card - made no difference, no mention of it at all.
Next we asked for foam pillows again at the front desk. We were told they would check to see if they had any, but any special requests need to be made in advance. Seriously?! We have NEVER had to ask in advance at any hotel we have ever stayed at - outrageous! Housekeeping did not have any extras in back at which point we told them we really needed foam since my husband is allergic to feather. They did go search unoccupied rooms to find them for us. But the overall attitude was not one of service.
We would not stay here again just on principle.
December 31, 2012
Rated 4 out of 5 by carmn1 The shuttle service to med. centers is excellent
The door-to-door shuttle service to area medical centers is a wonderful feature. One does not have to move a personal vehicle from the parking lot, and it is door-to-door on demand. Just call and ask for service. Excellent--and courteous and helpful drivers.
September 25, 2013
Rated 5 out of 5 by Duvet123 loved the duvets
This is a very cooperative hotel for people needing to vist any of the hospitals in the area. The shuttle bus driver knew where the locations of all the medical places. The room was fine and I especially liked the duvets on the beds and the double pillows. It would be even nicer to have a television schedule and a sign showing where the bathroom light switch was. It took me a while to find it because of the double doors.
November 19, 2012
Rated 4 out of 5 by MC16 Location was a plus
We stayed at this Sheraton mainly for the location in Midtown. We were very pleased with the decor of the hotel and especially the cleanliness and comfort of the rooms. Though the hotel is located in a very busy part of Minneapolis, we rarely heard any noise and had no difficulty with parking. Loved that it was next door to the World Market...great place to get a quick muffin or unique lunch items. Will stay again!
May 13, 2013
Rated 4 out of 5 by taffy Parking Needs to Improve
We have been staying at this property for 5 years, and the parking in and out is always a hassle! Sometimes the gate goes up with a room key, other times NOT. Now they have a special "blue" key, but that also had some issues.
Also, when they fill up their lot for parties and special events, hotel guests have to park in an adjacent lot and sometimes wait for a spot there, as well.
Improvement is needed!!!!!
April 30, 2013
Rated 4 out of 5 by iowajean 1st time at the Sheration near Global Market in Minneapolis
The location for us is very handy and everything you might need is available in the nearby Global Market. The desk staff were very helpful and friendly. We didn't get a chance to try out the restaurant or bar but there were always people in it and that's a good sign. We were disappointed that we had to pay for parking a block away however.
August 26, 2013
Rated 4 out of 5 by Budunder Nice hotel - club level mediocre...
I've stayed here a few times. Location is great (for my business) and the fitness center is pretty decent. Breakfast in the restaurant was very good and reasonably priced. Breakfast in the club lounge was quite below average - automated coffee, yougurt and a little bit of bread. I see some other equipment tucked away but it wasn't in operation during my stay. No waffles, bananas, etc.
July 13, 2013
Rated 2 out of 5 by jms718 Very Loud and not in best neighborhood
Our stay was over a weekend (Friday and Saturday nights). A wedding party was staying on our floor during our stay. Kids left alone in room next to us playing Wii all hours of the night. Wedding party came and went all night. Finally quiet after 3AM. We needed to be up at 6AM. Called the desk several times during the night. The staff responded but the quiet was only temporary. A drunk wedding party and kids left on their own hopefully were not the norm for this hotel but when I went to talk to the front desk in the morning when I checked out I was completely ignored as she was clearly more interested in carrying on conversation with another guest and checking football scores on her phone. Location was not great., not in a good neighborhood. Charged for parking without telling me. Restaurant in hotel OK. Bartender was also the server so service was slow. Would not stay here again.
January 19, 2013
Rated 4 out of 5 by Jewelie54 Club Lounge not worth the extra rate
I enjoy the quality of Sheraton properties and their high standard in their rooms. The restaurant is exceptional and wonderful soups are offered daily. Close proximity to the hospital allows for walking instead of driving. Disappointed in the lack of choices in the club lounge for breakfast and social hour. Charge for fridge in room. Was charged for parking when I parked at the hospital parking ramp.
July 29, 2012
Rated 4 out of 5 by michiganmark Great Staff
Tarid was the best front desk person I have ever worked with. Professional, friendly and worked hard to meet my needs. Baheru & Michael did an excellent job in driving, always trying to meet schedule needs.
Disappointed in the club level. Breakfast was only continential and no drinks at night. The rooms could use dressers espcially for long stays.
Overall a pleasant stay, more because of the staff.
June 25, 2012
Rated 3 out of 5 by Frustrated513 Horrible Internet
Very nice hotel with antiquated internet that is difficult to manage through and lacks capacity. Several times recieved messages indicating maximum number of users reached and try again later. Definately not sufficient for a business traveler. Shuttle to local area was very convienent and useful. Fine hotel for a pleasure traveler. However, the internet alone makes this non-recomendable.
July 31, 2012
Rated 2 out of 5 Greatly Disappointed
The nightly rate I paid for this hotel was higher than any hotel I have ever stayed in yet there was not even a refrigerator or microwave in the room. The beds were not secured to the headboard. When one person sat down on the end of the bed, the other end flew up in the air like a seesaw. We were on the Club floor which apparently provides more amenities than other hotel guests. Those amenities seemingly consist of continental breakfast as well as afternoon / evening snacks... both of which were minimal and completely unimpressive. We asked to be placed in a room close to the elevator due to mobility problems and were put in a room at the opposite end of the hall. This is the only time in my life I have complained about my accommodations. All in all the best thing that happened during my stay was when the nice man at the front desk reduced my room rate and brought me a refrigerator at no additional charge.
July 2, 2012
Rated 3 out of 5 by frequenttraveler237 I expected little more bit overall good stay
First l would like the say that I did not have a bad stay by any means. Its just that the little things started to add up. For example just after we checked in we wanted to order room service and there wasn't a menu in the room and it took about 20 minutes to get one sent up. This and a few other minor things just bugged me. I guess I would have expected more from a Sheridan.
August 7, 2012
Rated 5 out of 5 by Pearl1970 This hotel has a superb staff
This hotel has a superb staff. All of its features are great but the employees made this stay memorable. Everyone from the front desk, wait staff, shutttle drivers to the security officers were kind, helpful and warm. By sheer happenstance our daughter ended up in Abbot Northwestern Hospital during our stay. How thankful we were for the close proximity and the shuttle.
November 26, 2012
Rated 4 out of 5 by p1991 Friendly and helpful Lounge Bar servers
Such nice staff at the Lounge Bar. Friendly and helpful with suggestions and recommendations. Made me feel welcome.
September 25, 2013
Rated 5 out of 5 by GG17 Great Hotel For Business or Hospital Stay
This is the second time I have stayed at the hotel while at Abbott Northwestern. The staff is great, the accommodations excellent, decor certainly upbeat and uptempo from most, and the restaurant/bar is more than adequate. For convenience to the hospital it doesn't get any better, especially with the indoor walkways to keep you out of the weather most of the way!
January 12, 2012
Rated 4 out of 5 by Jjstolee Great Service
Hotel went above and beyond to recognize me as a platinum guest. Upgraded room, handwritten note from the manager and some free drink coupons were all in my room when I arrived.
The location isn't the best for the downtown crowd, but the free shuttle more than makes up for it. Their driver is very friendly and eager to help. Will definitely stay here again.
September 14, 2012
Rated 5 out of 5 by JackS Best Hotel in Minneapolis
We come to Minneapolis several times a year. We have tried many different hotels in the city. This was our first stay at the Sheraton Mid-town. The bed was extremely comfortable, the entire hotel was clean, the staff was very helful and it is in a convenient location. I have already made my next 3 reservations back at this hotel. A diamond in the rough....
May 17, 2012
Rated 5 out of 5 by cjspg Very nice rooms!
We had 2 ajoining rooms, one with a king bed, a mini fridge and microwave which came in very handy. The bed was very comfortable, the decor was lovely! We ate dinner downstairs at the small restaraunt and it was very good as well! The club level relaxing area was awesome. We will definately look to stay at this Sheraton location when we visit again!
August 14, 2012
Rated 4 out of 5 by marsha shade didn't work
This is an excellent hotel... MY only issue is the shade didn't work on the big window... We called and housekeeping was gone for day. They sent security and she didn't know how to lower either as it was stuck..... We were not offered a different room and didn't get a decent nights sleep as the room got light so early..........
June 8, 2013
Rated 5 out of 5 by WendyB The hotel staff and hotel were FANTASTIC!
We stayed at this hotel because it was attached to Abbott and my mother was having surgery. From reservations, to check-in and check-out it was a wonderful experience. We recommended it to my bother and his wife as well as my mom was in the hospital for several days and they said they had the same wonderful experience. Thank you SO much!
April 14, 2013
Rated 4 out of 5 by Bucky6 Comfortable
The Hotel was small and very nice and relaxing! The food in the bar was great. The rooms were nice and comfortable.
September 17, 2013
Rated 3 out of 5 by Mandy50 Mrs.
I had not checked out on two stays. The first time the bed was stripped and the second time I was in the room when the maid came in. I agreed to not changing the linen.Nothing was done except raise the shade. The waste baskets were not emptied, and the coffee was not replaced. It would be nice to have a sink with a plug for a sponge bath.
September 29, 2012
Rated 5 out of 5 by BigSister Wonderful Hotel
My trip was short and sweet, however the staff met or exceeded my EVERY request! The restaurant and bar was extremely attentive, not to mention good! I will absolutely stay again, if need be. My choosing this particular hotel is because it is attached to the Abbott Northwestern Hospital in Minneapolis, MN where my sister had surgery.
December 19, 2012
Rated 5 out of 5 by lyndaroo33 Wonderful experience!!
We picked this hotel,because we had a wedding to go to and this one offered shuttle service! I must say that all the service we received was great! From the checking in with Tariq, to the shuttle drivers our experience was a good one! The beds are most comfortable too!! We will stay here again for sure!!! Thanks!!
October 23, 2012