Rated 4 out of 5 by Jaren23 Nice hotel
Nice hotel but disappointed that when we confirmed the reservation they told us they would include a sparkling drink and snack. It never happened.
For the price we paid it was disappointing it did not happen.
August 26, 2015
Rated 4 out of 5 by Nellie57 Customer Service the BEST
Our stay started with your excellent Shuttle service picking us up at the train stop near the Sheraton. The registration desk clerk was able to check us in early and we started our stay by sleeping in your comfortable bed. We had breakfast in the hotel lounge, the food was excellent, we decided to come back for late night snack from the appetizer menu. We stayed Friday through Monday morning and continued to received outstanding service from every staff member.
August 19, 2015
Rated 3 out of 5 by Businesstraveler0000 Ok service
hotel is ok but not up to standard of quality of other comparable Starwood properties in same category.
My room had no hot water and staff apologized they couldn't do anything because maintenance had left for the day.
Also requested wake up call which they did not follow up on.
Free shuttle service was convenient.
June 20, 2015
Rated 4 out of 5 by EasyRider76 Friendly Staff and Cool Location
Just had a very pleasant stay at this property. Staff went above and beyond, and were all very welcoming. The Club Level breakfast was a bit weak, but it's always a convenient option. Don't pay attention to reviews saying it's in an unsafe neighborhood. It's called diversity and is one of the things that make the hotel's location great.
May 30, 2015
Rated 3 out of 5 by Jim071646 Not a good experience
On check-in no roll-away bed available. They did provide a room at no extra cost.
Husband had to take a cold shower prior to surgery (no hot water) the next morning.
Handicap accommodations do not meet current standards.
The hotel is located next to the hospital that my husband had surgery at, so it was very convenient.
May 30, 2015
Rated 1 out of 5 by SportTravelMom Not a wise choice
Our team was forced to stay at this hotel for sporting Stay and Play event. The location is suspect. There is a charge for parking. Requested refrigerator froze items, but still charged for it. (one team member refrigerator sparked and died at 3am) "Complimentary breakfast" for athletes was sugar cereal, bananas, apples and oranges. As team parents, we were very unsatisfied with cost vs amenities ratio. A hotel with the same price further out is definitely worth it.
April 27, 2015
Rated 5 out of 5 by Becca20 Rachael and Michael were WONDERFUL
I travel for a living and have stayed at A LOT of hotels...because of Rachael and Michael I will DEFINITELY BE BACK AT THE SHERATON !! Rachael was extremely friendly and let it be known that she was there to help me have a pleasant stay and I did. Michael was very helpful as well. GREAT JOB TO BOTH OF THEM FOR MAKING ME A GUEST FOR LIFE !! You both deserve a BIG THANK YOU
February 13, 2015
Rated 4 out of 5 by MM714 This hotel has great staff.
I stayed here on a week long vacation/work (i know) trip. The staff were super helpful. The room was nice, beautiful bathroom. There was a bit of a draft coming from the ac near the floor by the window, but the individual room temperature control was great. I liked this hotel because it wasn't right in the middle of downtown but had a great shuttle service to take me wherever I needed to be within 5 miles. The drivers were very friendly, and even stopped at certain stores for me, before dropping me off at my actual destination. The front desk took care of all of my needs when leaving, including getting me a cab for my early morning departure.
November 30, 2014