Rated 5 out of 5 by Becca20 Rachael and Michael were WONDERFUL
I travel for a living and have stayed at A LOT of hotels...because of Rachael and Michael I will DEFINITELY BE BACK AT THE SHERATON !! Rachael was extremely friendly and let it be known that she was there to help me have a pleasant stay and I did. Michael was very helpful as well. GREAT JOB TO BOTH OF THEM FOR MAKING ME A GUEST FOR LIFE !! You both deserve a BIG THANK YOU
February 13, 2015
Rated 4 out of 5 by MM714 This hotel has great staff.
I stayed here on a week long vacation/work (i know) trip. The staff were super helpful. The room was nice, beautiful bathroom. There was a bit of a draft coming from the ac near the floor by the window, but the individual room temperature control was great. I liked this hotel because it wasn't right in the middle of downtown but had a great shuttle service to take me wherever I needed to be within 5 miles. The drivers were very friendly, and even stopped at certain stores for me, before dropping me off at my actual destination. The front desk took care of all of my needs when leaving, including getting me a cab for my early morning departure.
November 30, 2014
Rated 5 out of 5 by Hardee02 Fantastic Features
I recently attended a wedding out of town and this is where the wedding party was staying..great choice! Shuttles were provided at various times for pickup and drop off destinations for the group. Atmosphere was great at the Sheraton. We were given the club floor and the sitting area was great for talking to family without staying in the rooms
November 24, 2014
Rated 3 out of 5 by koko15 Return Visit
We have stayed in this hotel many times and have had wonderful service. This time, however, we were disappointed. We tried to reach them several times before arriving and the phone was never answered. When I questioned the desk staff about that they were very flip and said sometimes they get busy. Even though we are visitors there at least twice a year, we still had difficulty getting points added for going green. We will try again hoping that this was just an off day.
November 24, 2014
Rated 2 out of 5 by SamNY Unsatisfactory Experience
Hotel even failed to give paper and e-mail receipt until I had to call them back. Rooms were not very clean and the staff was not friendly- didn't even recognize my SPG status.
November 20, 2014
Rated 4 out of 5 by KennyD Good hotel, sketchy neighborhood
The Sheraton Minneapolis Midtown is a good hotel with a good staff and conveniently located with regard to downtown and the airport. With that said the neighborhood is a little sketchy and I personally felt a bit vulnerable walking the street in the evening. I could be mistaken but it felt like a relatively new hotel. One problem is that there are no outlets near the workspace...I wound up with stuff plugged in all over the place...
November 20, 2014
Rated 5 out of 5 by bri11 Rocky start but great experience
I had a rocky start booking the hotel. I had booked one night and then called back and booked another night which I was told I could do. When I called back to confirm my reservations I was told I only had my original night and they couldn't do the night I had wanted to add on. Obviously this wasn't ideal but the staff was amazing about fixing this. They helped me get another night booked for the conference I was in town for and they upgraded my room because of the inconvenience. The staff was amazing. Every time I came in to the hotel they asked me how I was doing and asked how my conference was going. They asked me if there was anything they could get me at all too. I would highly recommend this hotel.
November 11, 2014
Rated 5 out of 5 by mountain309 excellent features great staff
My husband was at Abbott Northwestern and the Sheraton with its shuttle and really helpful staff were excellent. Couldn't praise the staff more for the kindness. We will definitely use this hotel again when needed for the hospital. Food needed a bit more care but that was minor. Thank you for providing me with a second home during a stressful time.
November 10, 2014